Westway Ford

I purchased my first vehicle from Westway Ford in June 2021. The truck came with 2200 miles on it. When I asked about the mileage, I was told by my finance person that for each new part they added to the 2021. The truck came with 2200 miles on it. When I asked about the mileage, I was told by my finance person that for each new part they added to the truck, they have to drive it 200 miles to reset some of the functions. The first time I washed and vacuumed the truck, I found beer bottle caps from under one of the seats and other trash and what appeared to be mud-type markings around the windows that I've been trying to rub out. When I lifted the hood to add some wiper fluid, there is mud all inside the hood and engine. Based off of these things, I think this was a loaner truck or a runner truck that I was deceived into purchasing as "new". Additionally, I have discovered that the truck runs approx. 5 mph faster than the speedometer shows. When I took the truck in to have it recalibrated, I was told I would likely need to pay for a part to have the speedometer recalibrated, though it was due to the new tires the dealership placed on the truck prior to the sale, and the dealership should have calibrated the truck, as instructed by the automaker, and now they are going to attempt to pass that cost onto the buyer, a month after the purchase. Alex in the service dept. said he would have to see if sales would pick up the charge. I have left several messages for Alex and he has gone dark. More

Never had a bad moment with the service staff and the work is quality. The service rep kept me informed along with the other customers. work is quality. The service rep kept me informed along with the other customers. More

Customer service is nonexistent here! Do yourself a favor and have your car serviced somewhere else! They don't care a thing about their customers. favor and have your car serviced somewhere else! They don't care a thing about their customers. More

Disrespectful, misogynistic and threatening. Ray is a classic bait and switcher. Initially gave us one price only to jack it up for nothing. Don’t. classic bait and switcher. Initially gave us one price only to jack it up for nothing. Don’t. More

I saw the perfect F150 online - began chatting and 15 minutes later was sitting in front of Shelby Luce. She asked me more questions to better understand what I was actually looking for and in 1 shot, sh minutes later was sitting in front of Shelby Luce. She asked me more questions to better understand what I was actually looking for and in 1 shot, she pulled around the truck I took home that night!!! I was also able to trade in my current vehicle and received an amazing offer, which I used as a downpayment on the truck. I highly recommend Westway Ford! They worked with me on my credit application and I walked away with a very competitive interest rate and a nice downpayment on THE perfect truck! Shelby is all about customer service and she delivers! The finance and service teams have also been very helpful! More

Garbage. This place is a joke. They actually argue with customers and they're not intelligent enough to even be correct. Imagine lying for a living. How pathetic. customers and they're not intelligent enough to even be correct. Imagine lying for a living. How pathetic. More

Horrible experience, I went in trying to purchase a car. But I was texted by a sales man that never called me to introduce himself. I asked him to see if he could get me prices but insisted we went in. He d But I was texted by a sales man that never called me to introduce himself. I asked him to see if he could get me prices but insisted we went in. He did not want to give me prices through the phone. So I drove in the rain. When I got there, the price of Vehicle we wanted to purchase went up in price by 10k. He asked me to go in because I would have some “leverage” he told me the payments would be a certain range. He didn’t even say why or even ran my credit to provide me any deal. When I left he mouthed out a cuss word at me. Very disrespectful. His name is Jose Arevalo. I was even willing to pay cash to get the car. But the sale representative didn’t seem like wanted to make a sale. He was very disrespectful. I would never purchase a car there. My whole family has purchased cars there and so have I. Will never go back. More

My wife worked with Edwin Sequra. He knew she would be driving from El Paso, Texas. He also knew on a Thursday (15 April) that my wife would be there Saturday (17 April) at 4pm. They had a price agreement driving from El Paso, Texas. He also knew on a Thursday (15 April) that my wife would be there Saturday (17 April) at 4pm. They had a price agreement of about $59,000. He knew this was our walk away price. When my wife arrived, she was told that the truck had not been serviced yet and was not ready to be sold. The store informed her that the mechanics had gone home for the day. While she was debating on what to do, they tried to sell her a different truck. While we did have a pre-approval check for the orginal purchase, we were told we could only use the dealerships financing partners. After appraising our vehicle that we planned to trade in, they told us that the price that was discussed and agreed upon, was now at $66,000 More

I purchased well thought I purchased a new truck after they chased me down to sell me a new truck because I ask about the truck.. I agreed to the numbers. Was expecting a new truck and they could locate t they chased me down to sell me a new truck because I ask about the truck.. I agreed to the numbers. Was expecting a new truck and they could locate the truck now after I had a signed contract on the truck my sales man Austin deras only cared about the sale! After that he had the sale he started ducking my calls and didn’t even bother telling me my truck could not be picked up I would never by from west way or Austin ever again More

Wasted two complete days here. Was told that I was approved, signed papers, paid my down payment (3000). Then waited another two hours for my car to come out of service. They came to me and said that approved, signed papers, paid my down payment (3000). Then waited another two hours for my car to come out of service. They came to me and said that all they could offer me was an SUV several years older and nothing that I wanted. Who signs papers, Pays 3000 down payment, and waits for hours just to be told oh by the way the car you signed for we can not give you. Who does that? Mind you I was told on the first day that I spent here - that I was approved 100% for a certain amount, THEY showed me the SUV I ended up wanting. They said 100% deal was complete. All I was going to do on the second day that I was there is sign the papers and give them the down payment. Then there were some issues when I first got there. I should have known then that these salesmen were lying. Then Chance one of the finance managers got back involved said that he just talked to the bank and it was all ago, I was going to sign papers and then would be out of there. This still not happen. This was at 2:30 or so.. I signed the papers and still was not given my car. Needless to say, THEY took $3000.00 from me had me sign papers on a 2019 SUV, and made us wait until after 7 pm to tell me that all they could give me was 2014, that I had not even seen or even was interested in. I told them I was done and I needed my money back, who does this to customers. At that point, I did not even have a ride back to my home in Burleson. It took another hour for the dealership to even process a refund for the $3000, at this time, I was having to find a ride home because I was dropped off because I was told on more than one occasion that this was a done deal and I would not leave without a car. The disrespect and way my sister and I were treated here. Is beyond anything I have ever seen before. Now I still have not received my refund of the money that was refunded and here we are over 24 hours later. I can not even attempt to get into another car because they have my money tied up. After my first visit here, I started passing their name out because word of mouth is the best advertisement. I am connected in a lot of different circles with being a former teacher and involved with my son's disabilities. Needless to say, I called today and spoke to Chance again asking him what was going on and asking him when my money would be back in my account. He was thrown off because when he left everything was a go and he even said it the SUV that I was approved for was the 2019 Ford Escape. He said to give him some time to find out and he would call me back. I heard from him once saying that he had some information and that he would call me, but here it is 4:20 am and I still have not heard a word on what happened or where my money is. I knew salespeople lied trying to get the sale, I did, I have salesmen in my family. NEVER in my life have I been treated and lied to and stolen from like these people did. I had to UBER home at 10:30 at night because no one even felt that they should help us get home. SO now I am out 62.00 on top of the $3000 that they stole from me. How people can sleep at night knowing that they did this to a single mom of a disabled child & who is currently disabled herself due to a severe neck injury, is more than I ever thought I would experience in my life. Stealing money is what they did. So if you have money to throw away sure go see them, if you want to get a certain car do not go here. They will try to sell you a wrecked car, yes it had been wrecked twice and the bumper was held on my pieces of metal tied together. Cute car for sure - but I am a single mother, I am not looking for a turbo, racing car that has been wrecked more than once. I am going to end this with - If you have time to waste and money to throw away, sure go here, otherwise find a different dealership. Allan Z, JC - are the two salesmen that made promises after promises. Allan spoke to me that morning saying that it was all done and I just needed to sign papers - then he left - leaving JC to do the footwork. I will never recommend this place to anyone - and I will make sure that everyone knows the type of people they hire here. More