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Westway Ford
Irving, TX
522 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 522 reviews
October 21, 2020
The only reason I'm writing here is to let these guys in Westway know that there is a price to pay for trying to blackmail customers. I went there with my sister to purchase a Ford Mustang 2020. DJ's assist Westway know that there is a price to pay for trying to blackmail customers. I went there with my sister to purchase a Ford Mustang 2020. DJ's assistant, a boy's include Katsu or sth talked to us. We got a blackmail offer with additional $2500+ (10% of total price) extra things in the invoice which we never wanted or asked. And they insist that's required or installed by Ford. Completely lies! In addition, they and their cooperating bank give me an APR rate for financing that is 3 times higher than what I got approved from my own bank. They completely treat me as a idiot, noob and show no respect at all. However, I'm well prepared with enough knowledge to identify these poor tricks and walked away. I was able to nail a competitive offer with other dealer in 1 hour at the same day. With the whole story above I want to make 3 points: 1) the 3.8 rating for Westway means sth, and they deserve it. 2) For anyone wants to do business with these guys you need to be well prepared, check all the sales tricks, financing details and always be prepared to walk away; 3) If you are reading the whole story and still want to do business with them, please don't. COME ON Westway guys, you did make your name here. More
by Ella
Employees Worked With
DJ
October 06, 2020
DJ was so helpful and patient with us when we purchased our 2020 F250. He went over the features of the truck with us and answered all our questions. Outstanding service! our 2020 F250. He went over the features of the truck with us and answered all our questions. Outstanding service! More
by cocobeav
Employees Worked With
Bernice
September 22, 2020
Westway Ford was an excellent dealership to work with! Angelica helped us through the whole process and made it super easy and not stressful. My experience at Westway was excellent! Angelica helped us through the whole process and made it super easy and not stressful. My experience at Westway was excellent! More
by Camryn Riley
Employees Worked With
Angelica Walker, Juan Pineda
September 19, 2020
Dealer had a price listed on line. We called verified price. My wife took off work. Then after we verified they called as she is on way said sorry 10,000 mistake on our part. Wife took off lost work so price. My wife took off work. Then after we verified they called as she is on way said sorry 10,000 mistake on our part. Wife took off lost work so they can say I’m sorry. I understand that you make mistakes when posting. How do people make mistake when you call? Hey is this truck 32000 yes it is, let’s make a deal. Sounds good. We are on our way. Then call back oh glad you are coming but the truck is 10,000 more!! Oh we sorry you missed work. We will sell your the truck for 10,000 more. Sorry sorry sorry. That’s what you hear. Never had this from a dealership. Howard from OkC, everett from Little Rock, list goes on. They don’t care what you have lost to do business with them. More
by joshedgin
Employees Worked With
A. Mayb, M A
September 07, 2020
The worst dealership I’ve experienced in DFW. I originally chose this dealership because of the location relevant to where I live. I purchased new 2018 Raptor and expected to use them for service a originally chose this dealership because of the location relevant to where I live. I purchased new 2018 Raptor and expected to use them for service as well. When purchased, I was under the impression that the maintenance program that included various benefits to me was through Ford however I learned that it was dealer specific. This wouldn’t be a problem if they would actually service the vehicle. For almost 2 years now, I’ve made appointments for oil changes, zaktek spray (some kind of wax/protectant), windshield crack repair, tire repair, etc, all which is detailed out in some agreement at signing for the truck. When I show to my appointment and search for someone to talk to, they say there is no one there to do those services and that I need to make an appointment. I explained that I do have an appointment for those specific items but they show no record of it. I even get text messages confirming my appointment. This last time, I received a text saying that I missed my appointment and asked if I want to reschedule. I responded that I was there and no one there knew about my appointment. Received no response. Instead, they deleted my number out of the system so there was no record of a negative comment and re-added my number to where I got a text asking if I would accept text from them again. The whole place is a joke. I canceled my maintenance program and filed a complained with Ford, which I’m sure does no good so I am leaving a review on any consumer-facing application that is relevant to this dealership. Do not trust them! More
by Abejiv
Employees Worked With
Na
September 07, 2020
Advertised price on the website means nothing. I saw a vehicle I wanted on the website and went to purchase the vehicle only to be told there is a "premium" of 5K on the vehicle. Of course with Covid you vehicle I wanted on the website and went to purchase the vehicle only to be told there is a "premium" of 5K on the vehicle. Of course with Covid you have to do your shopping online. Bait and switch all the way AVOID! Plenty of other honest dealers around. More
by 210craig
Employees Worked With
M A
September 01, 2020
Dealer made me a written offer for a truck which I accepted, then they refused to sell. Be Leary when doing business here, I have been three days trying to get my truck with a cash deal and just keep accepted, then they refused to sell. Be Leary when doing business here, I have been three days trying to get my truck with a cash deal and just keep getting the run around. I have now filed a complaint with the attorney general. Very shady dealer. I have a full transcript of my dealing. More
by lls200465
Employees Worked With
M A, Ellie Martinez
August 20, 2020
Jack Lemaster it’s the man that you need to look for when purchasing a car is! Thanks so much for the good work and help! I am loving my new Ford Fusion 2020! purchasing a car is! Thanks so much for the good work and help! I am loving my new Ford Fusion 2020! More
by Gaor1192
Employees Worked With
Jack Lemaster
August 19, 2020
Westward Ford was very good to us! With the help of the best sales rep Claudia Martinez we were able to trade in our truck and got a brand new truck! Claudia and the team went above and beyond to give us a best sales rep Claudia Martinez we were able to trade in our truck and got a brand new truck! Claudia and the team went above and beyond to give us an opportunity. I recommend them 100% This will definitely be my go to dealership. Thank you so much Claudia & WestWay Ford! More
by Castrojohana
Employees Worked With
Claudia Martinez
