Westway Ford

Horrible experience in Used Department I just experienced the worst buying experience in my 25 years of buying cars. Jose in the Used Cars department is the salesman that gives car dealersh I just experienced the worst buying experience in my 25 years of buying cars. Jose in the Used Cars department is the salesman that gives car dealerships very bad reputations. My 20 year old daughter purchased a 2016 Ford Fusion Tuesday evening and had to leave it for service. She was told that she would be able to pick her car up Thursday after some service had to be done to it. She called multiple times and finally got a call back saying her car would be ready for pick up at 7:30pm. We drove from Duncanville to Irving to find out the car keys were missing and they couldn’t find the Service Members phone number. Upon complaining to a Director in the New Car department another Manager who presented himself as Jose’s manager became aggravated and upset because we were upset that a car we had purchased keys were lost and no one had the courtesy to call before we made the drive to simply say “we can’t find your keys, please pick it up tomorrow.” I hate it for my daughter because this is her first experience purchasing a car and she had the misfortune off interacting with Jose. The guys in the new car department were helpful but she wants the car she has already purchased. Thank goodness I was there to guide her through but Jose is a bad representation for West Way Ford. Hopefully the threats of cancelling a deal from the Used car department manager is overriding by the Dealership Directors because being vindictive is totally unprofessional and shouldn’t be tolerated in any company. I sure hope this turns out for the best for my daughter. More

They Damaged my Vehicle if you care about your car, go anywhere BUT westway ford. Talk about the worst service experience i’ve ever had. Horrific customer service, and zero q if you care about your car, go anywhere BUT westway ford. Talk about the worst service experience i’ve ever had. Horrific customer service, and zero quality control. They had my car for 3 weeks trying to fix my seat and ended up not being able to do it, well actually, they had no idea what they were doing. When I picked up my car, it was covered in scratches and dents, and the interior was also scratched. They couldn’t even put the passenger air bag panel back on right. So I took it back. It took them a week to even get me a loaner car so I could drop off my car to fix the damages THEY caused. 5 weeks later I get my car back for something that should’ve only taken a week. My car spent a total of 8 weeks at westway ford. I tried many times to contact the service manager who never even called me back ONCE. I always got a “he’s going to call you” well, out of the 8 weeks my car spent at westway, I still don’t even know what the manager looks or even sounds like. Got told many times my car was going to be done on this date and when I call I always got a “well we still need to do this and we need more time”. My service advisor was almost impossible to get ahold of. When i went to go pick up my car I told them I would be there in 30 minutes, so when i get there I had to wait another 30 minutes for them to get my car from the lot. My car is still not back to the way I brought it to westway ford. These guys have no idea what they are doing and they sure don’t seem to give a crap about their customers. More

Worst Customer Service and possible fraud Upon our purchase of the 2017 Ford Explorer on June 30th with the used salesman James XXX things seem to have gone downhill after my agreement of the Upon our purchase of the 2017 Ford Explorer on June 30th with the used salesman James XXX things seem to have gone downhill after my agreement of the price. 1. Never received a card from anyone at the dealership. James wrote on a card stock his phone number. 2. He and his manager were suppose to call to schedule the (Promised) rim repair 7/2/18 . Have not received a call. 3. During the initial little scratch sheet of the agreed upon price he dropped the price a few hundred on the car then came back showing me “Installed options” Tinted windows, wheel locks, Nitrogen in the tires” I’ve asked quite a few times for their internal service order for those items and have not received any response. (I strongly feel these items were already on the car. I could call the previous owner since their name is in the glove box to ask.) These were like $1200 in installed options and he dropped it a few hundred) I still want to see that original agreement sheet with my initials. They just got the car in and was changing the oil. 4. We then get to the finance department and he of course he has to show us all the additional warranty etc. that we declined repeatedly. For some reason he said the number we agreed upon with the sales manager he could do, and will throw in the Protective spray for the clear coat at $2.00. Something just did not add up with they either because he said it was free. 5. Our contracts show no signatures from your staff. Probably the worst experience in 50 years buying a car or at the least very shady. More

Horible Experience in Service Department To start my experience in the past purchasing from Westway has been pleasant, this review is against the crooked service department and Fords policy t To start my experience in the past purchasing from Westway has been pleasant, this review is against the crooked service department and Fords policy towards not providing loaner vehicles due to manufacturing problems of THEIR vehicle! Took our explorer here for recalls or s/b whatever you want to call it. 2 issues 1 with a door panel and 1 with the carbon monoxide entering the cabin. We were told to bring it by so they could look at the car and order parts that were needed and made to believe we would drop it off when the parts came in and provided a loaner. When she brought the vehicle by she was told that they were not in fact recalls and loaners wouldn't be covered, I find it hard to believe that an issue with carbon monoxide-entering the cabin isn't treated more seriously, imagine how many people might not bring their vehicles in due to the cost they have to absorb? She was then shown all the maintenance that was due for the vehicle having 60k miles totaling over $700. We asked how much a transmission flush would cost and was told $200 and that a loaner would be provided if we went that route. At this point the entire reason for bringing the vehicle in for a Ford issue was completely flipped back to the consumer. I have no respect and trust for Ford and this dealership or as I call stealership. Also worth mentioning is I have purchased 2 brand new vehicles from this dealership totaling over 80k, so if they treat me this way I can only imagine. It's sad that your treated like a number everywhere you go these days. Stay away from this dealership as they simply want to sell you on maintenance you may or may not need. More