Westway Ford

Unhappy customer I will never purchase a vehicle from Westway Ford again. In may of 2016 I purchased a Mercedes GLK350 from you guys. I was told there was equity in th I will never purchase a vehicle from Westway Ford again. In may of 2016 I purchased a Mercedes GLK350 from you guys. I was told there was equity in the car by James our sales man several times. He sold us the car knowing that the car fax report was going to play a major factor on us trying to trade in the car, but didn’t disclose that information to us. He kept telling us the car already had equity before it even sold. Even went so far as to tell us all we had to do was keep the car a year and the trade it in because of the equity that was in the car. I paid over 17,000 plus 24% interest on a car that is only worth 9,000 due to the car fax report. Trade in value of 5,000. Westway Ford sold a car for double the Value to a couple who was trying to rebuild their credit due to coming out of a bankruptcy, who came to your company in good faith. We hadn’t bought a car in over 10 years and this was how we were treated. We didn’t know the car fax report caused the decrease in value like it does. But James knew this and didn’t disclose this to us. He kept boasting about the equity that was in the car! I found about the trade in value back in July 2017, when we tried trade in the car, after working hard and making all the payments on time. So that we could get out from under the high interest rate. I was stunned when I was denied due to the value of the car based on the carfax report, not my credit. I’ve tried to talk to Mr Barton Hankins by leaving messages but he never returned my calls. I even brought the car back to your dealership to see if y’all would make this right. But to no avail. So I will never do business with Westway Ford. Your owner couldn’t/wouldn’t even contact a dissatisfied customer to make this right. I am stuck with a 2010 Mercedes GLK 350 that I can’t trade in due to the dishonesty that happened at your dealership. I’m extremely upside down due to what Westway Ford sold the vehicle for. That a car fax shows has structural damage. Even though there is no structural damage. James told us that car had been rear ended with the original owner, but that it had been repaired through the Mercedes dealership and that due to it being repaired the carfax report didn’t effect the value of the car. That was an out and out lie! The car should not ever had been priced at $17,000 due to this report. As a matter of fact I’ve been told that this car should not have been sold from your lot at all, and should have gone straight to auction. Due to the car fax report. So like I said James mislead us and it was wrong in every possible way. All I want to do is to trade this car in so that I can get out from under the high interest rate. And now I’m stuck. I’ve made every payment on time. So if your dealership want to make this right then work with me and make this right. Take this car back! Your web site says your dealership has integrity! Really? Where’s your integrity towards me to make this right? More

Waste of Time Speak about what all they can do to help people with less than perfect credit only to waste a few hours in the cold and rain to get the unfortunate "w Speak about what all they can do to help people with less than perfect credit only to waste a few hours in the cold and rain to get the unfortunate "we can't help you. It will be a waste of your time if you don't have the credit to work on the new side. I would recommend you all try somewhere else. They don't have many good cars at that. More

Waste of Time Was interested in a used car, knowing my credit wasn't the greatest, I filled out a credit app. Was given a call and said everything looked good, just Was interested in a used car, knowing my credit wasn't the greatest, I filled out a credit app. Was given a call and said everything looked good, just needed to see my trade. Going out there in the rain and cold and sitting there for approx. 2hrs. They had no decision. After asking to see the numbers several times, I was then advised I was only going to get $500 for my 2003 4Runner Sport loaded. Sure it has 186000 miles, but every appraisal site from KBB, NADA, Edmunds and Carfax gave a trade in value from a low of $1750 to a high of $3200, when questioned, I was advised they go by auction price.. A hoopdie car would fetch $500. The only person I would talk to there is Lawrence Curry, at least he tried to help, but unfortunately he is in the New Car side not Used Cars. Waste of Time!!! More

Shawn Leggett is the definition of shady Shawn Leggett, boy oh boy is this guy shady. Shawn Leggett is a complete slim bag and defines the stereotypical shady car salesmen. As a first time bu Shawn Leggett, boy oh boy is this guy shady. Shawn Leggett is a complete slim bag and defines the stereotypical shady car salesmen. As a first time buyer who did the research of all the possible tips and tricks of car buying, and after going to 12 different dealerships, this was the most SKETCHIEST experience any consumer can possibly go through. So get this, I went in and negotiated the price of the car to where I wanted it to be and then the shadiness started to unfold. As soon as I brought up that I was already preapproved for a particular interest rate, this Shawn Leggett slim bag tries to show me a search that he did online to try and prove that I was lying about my pre approval, THEN, offered me zero percent interest and so I signed the paperwork and thought we had a deal, well get this, he calls 10 days later to say that he messed up and tried to jack up the interest rate and negate my deal. Go figure, sounds like the old "yoyo, spot delivery" scam. So I drove up there and complained and ask for the rebates that they took away to give me the zero interest and they refused and Shawn Leggett said "He has us right where he wants us, I'm out, unwind the deal" DO NOT DO BUSINESS HERE. THEY WILL TRY TO SCREW YOU ANY WAY THEY CAN. Shawn Leggett, you are going to be famous buddy. More

Lying, scamming sales people I was lied to repeatedly...the vehicle boasted upgraded features including navigation (which it did NOT have). When I asked if they would install it o I was lied to repeatedly...the vehicle boasted upgraded features including navigation (which it did NOT have). When I asked if they would install it or lower the price to reflect their error, they said no. I had my own financing and they ran it through their multiple lenders without my permission. Howard Jung then came to me and told me my financing declined and he said he was going back to the finance manager to "fight for me". I picked up the phone and called my lender and they said my financing had NOT been declined. When one of the finance managers came out to speak to me, I immediately brought his blatant lie to her attention and she said he was confused. Because my income was good and I was approved with $0 down, they tried to add $2,000 (in addition to TTL) to cover their "dealer fees". They continued to make excuse after excuse until I was finally fed up and left. I was extremely upset after driving from McKinney to Irving (over an hour each way) to purchase the vehicle. I stopped by CarMax in Plano to see if they had a vehicle I liked and was treated very well. I purchased my vehicle in less than an hour with no hassle. Don't EVER shop at Westway Ford. More

Extremely Poor Service I have been a loyal customer and brand advocate of Ford for over 5 years, but recently I encountered some extremely poor customer service at Westway F I have been a loyal customer and brand advocate of Ford for over 5 years, but recently I encountered some extremely poor customer service at Westway Ford. After getting my car serviced this past weekend for a new battery, I was blatantly lied to over the phone by multiple service advisors that my car was “being diagnosed” and that it would be available to pick up soon. I then get a call that they cannot find my car on the dealership lot. I went 2+ days without my vehicle and it was all due to their incompetence and neglect. The poor service I received is unacceptable and I will never step foot in this dealership again. More

a detail they "owed" me. Please do not purchase a car here or even have them do something as a "detail". What a joke- i dropped my car off at 11:00am and was told it would b Please do not purchase a car here or even have them do something as a "detail". What a joke- i dropped my car off at 11:00am and was told it would be ready by 4-4:30. i arrived at 4:15 only to wait to get my car until 6:15. I was having a "detail" done that they "owed" me because when i leased the car it was not clean when i picked it up-the next day. So after having my car for 7 hours, i finally got it back, but it was till dirty. They did not "detail" anything. I will be posting pictures of my "detail" on all my social media accounts. Westway ford is awful, do not give them 1 red cent. More