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Westway Ford
Irving, TX
520 Reviews
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Showing 520 reviews
November 20, 2023
Come in with 0 expectations and you will not be disappointed. Only reason we came to this dealership is because they had what we were looking for. We saw they had horrible reviews but took a chanc disappointed. Only reason we came to this dealership is because they had what we were looking for. We saw they had horrible reviews but took a chance. Well reviews were all on point. Initially we called, confirmed they still had the car, made appointment, left work early to make it in time to se/test drive the car. Once there they tried to get us to do credit app before even looking at car. We said no just wanted to see car first. 2 hrs later they come and tell us they can't find keys. We left, sales person did not care. Next day 2 or 3 sales managers/reps called us apologizing asking us to come back in. We did. We did buy the car. As far as the car price it could have been better. Financing rate wasn't horrible. But the sales rep and managers they feed you a bunch of crap. They tell you what you want to hear and as soon as you sign the paperwork it all becomes excuses and miss understanding. There were some issues with the car that we pointed out before signing contract. Sales rep guaranteed to fix them before we took car. He said anything that came up during 30 days they would fix. They kept for days after all paper work was done and they half a$$ fixed it but still had issues. We then had to make arrangements to bring car back in and that's where the bigger nightmare started. They were not returning calls, avoiding us. Eventually took car back they took a really long time and we got it back with new issues. At this point I did not feel comfortable taking car back to them. They sold us the MPP protection program. They explain what a great deal the MPP plan is which has 0 deductible if you take it to the dealership or $100.00 at any other certified location. Well taking it back to the dealership is out of the question since they are too busy to work on a car and honestly they are not trustworthy. So there is that. When we did the finance park the lady was OK but talked to fast and rushed through everything. Our contract was kept and we did not receive a copy when we left. She said we would get it after we emailed some missing docs. This is after our financing went through and our deposit was done. I had to call, email and text daily to eventually 7 days later get my contract via email. By them keeping my contract i basically lost the right/opportunity to read the contract at home and change my mind if I wanted to. and it turns out a mistake was done and I had to get a new contract and that took another few days. I have bought many cars new and used. I 'm familiar with dealerships and their tactics. But honestly this dealership definitely a big disappointment. We all expect some of the bull crap coming in and know buying a car is a head ache. But for me the sales reps/managers were all pretty much the same. Just bad customer service and a lot of lies. We know we buy cars as is, we all over pay some times but this dealership is over the top. I'm sure if I report to FTC what happened with my contract they will definitely have some thing to say about that. I haven't even made my first car payment yet and I already have an appointment with mechanic tomorrow. Not even sure if the MPP that I bought will even "cover". I would say that if you must buy here, be prepared and get everything in writing. Come in with 0 expectations and you will not be disappointed. Negotiate, negotiate because their add-on prices are insane. Good luck ... My sales rep was Albert and Used car manager Ray....... More
by erikayolo1976
Employees Worked With
Albert, Ray Delgado
November 17, 2023
My worst ever used car shopping experience. They were deceptive and dishonest. I was sold a Lemon never gave me a copy of the so called 172 point safety inspection the salesman claimed they do. They were deceptive and dishonest. I was sold a Lemon never gave me a copy of the so called 172 point safety inspection the salesman claimed they do. Been frustrating dealing with a bunch of young kids running a huge car dealership and now real knowledge or Customer Service Skills. Upper Management is hard to contact, they want give out their number or even have them to return your call. I was given the cold shoulder treatment once I demanded the Lemon Car they sold me be repaired. Please take your car business elsewhere and save your Hard Earned Money and being very frustrated and disappointed. More
by Dwight kool
Employees Worked With
Gorge Alvarez
November 16, 2023
Cody V is great. Bought a lifted new truck from him in September and was in an accident a few days ago now I am waiting for it to be totaled and he already has my nex Bought a lifted new truck from him in September and was in an accident a few days ago now I am waiting for it to be totaled and he already has my next truck picked out for me. Has followed up since the day I left the lot the first time to make sure I have had no further questions. Cody is the reason I am returning to buy my next truck this time around too. More
by Hassan
Employees Worked With
Cody Vanlandingham
October 27, 2023
Do NOT come to this dealership. Truck online priced at $35k I come in to buy it and my first write up was $45k. They added $5k worth of “options” on the truck (it’s a 2020) if the t Truck online priced at $35k I come in to buy it and my first write up was $45k. They added $5k worth of “options” on the truck (it’s a 2020) if the truck is so clean why would it need $5k worth of “options”. Sales managers are very deceitful. They lowballed my trade I’ve been to 4 other Ford Dealerships this past weekend and they gave me the lowest bid by $3k. They act like they’re doing you favors but when you say no they turn into the rudest people ever. I honestly don’t understand how this dealership gets any sales I feel bad for anyone who signs anything at this place. More
by David Cantu!
Employees Worked With
Some redhead with glasses
October 26, 2023
Westway Ford has the friendliest sales persons especially Taylor Friesenhahn. His knowledge about the inventory is remarkable. His customer service is great. He also puts the customers first and does it w Taylor Friesenhahn. His knowledge about the inventory is remarkable. His customer service is great. He also puts the customers first and does it with a smile. I have not been able to purchase a vehicle at this time but when I do Taylor is the man. More
by deesg1956
Employees Worked With
M A
October 16, 2023
The worst! No one answers the phone. Had a recall on my vehicle they kept my vehicle for several weeks totally destroyed it kept bringing it back each time more No one answers the phone. Had a recall on my vehicle they kept my vehicle for several weeks totally destroyed it kept bringing it back each time more damage so now my vehicle is literally falling apart and no one seems to give two trucks about it! Supervisor will not return my call. Just awful. More
by tonjamoss59
Employees Worked With
Robert Klein service advisor
