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Westway Ford
Irving, TX
522 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 522 reviews
January 27, 2017
Excellent sales experience! Exceptional customer service! Westway went above and beyond when it came to finding me the right Escape! Kaitlyn showed me multiple vehicles and was a Exceptional customer service! Westway went above and beyond when it came to finding me the right Escape! Kaitlyn showed me multiple vehicles and was answered every one of my questions! Paul potter worked with me on payment and my trade. I will refer everyone I know looking for a new car to Westway! More
by Scottie2016
Employees Worked With
Kaitlyn Reece, Paul Potter
January 05, 2017
Best car buying experience ever! Joshua Williams, James Parker, Jack Mangum, Zachary Barnes and one other gentlemen that I cannot remember his name, all provided outstanding service! Joshua Williams, James Parker, Jack Mangum, Zachary Barnes and one other gentlemen that I cannot remember his name, all provided outstanding service! They all were courteous, well mannered, personable, helpful and attentive. Each one of them kept checking with me, making sure everything was good as well as checking to see if I needed anything. They all did an outstanding job but Joshua Williams is a very impressive young man. All of the characteristics I have mentioned above, Joshua took each of them to an even higher level. It was so refreshing to interact with all these gentlemen but especially this exceptional and wonderful young man, Joshua. Westway has a real gem in Joshua and I pray he excels with Westway and everything he does in life! He definitely is the kind of employee Westway should be extremely proud of! This is the 3rd Ford I have purchased at Westway and the best experience ever! More
by tina2tosbt
Employees Worked With
Joshua Williams, James Parker, Jack Mangum, Zach Barnes
December 05, 2016
Great experience, Kaitlyn was great in helping us find the perfect vehicle for my wife, and will recommend her to anyone looking for a new vehicle.she was very attentiv Kaitlyn was great in helping us find the perfect vehicle for my wife, and will recommend her to anyone looking for a new vehicle.she was very attentive to our needs. More
by John 4ford
Employees Worked With
Kaitlyn Reece
November 24, 2016
Bad experience This review is for their pre-owned department. This place is BAIT AND SWITCH. I don't know why such high rating in Google when 2 star in Yelp. This review is for their pre-owned department. This place is BAIT AND SWITCH. I don't know why such high rating in Google when 2 star in Yelp. I saw 2015 black Hyundai Sonata. I called to confirm that they had it. The sales person said "Sure, Come on down". I went there, and he said they don't have it anymore. Someone bought and took it but will bring it back because the paperwork didn't go through. Why bringing me in the first place if you don't have the car. STRIKE ONE! 4 hours after I left the dealer, I got a call that the car is ready. I drove to the dealer to find out the rear fender has a big scrape. That damage was nowhere in the picture they posted online. STRIKE TWO!! I asked them if they would fix it. They said they would, but the repair cost would be added to the final price. I asked them if they would take the repair cost off of list price, they said they would go down some. Basically, they wanted to start negotiating with the damage as is. STRIKE THREE!!! Other cars were priced at retail price, so if you see any lower than usual price from this place, assume that the car has some issue. They won't tell you that over the phone, so expect the unpleasant surprise. More
by Sean
Employees Worked With
Charles
November 18, 2016
Highly Recommend! I worked with Paul Potter and my experience was great. He was extremely Proficient and thorough. He made me feel very comfortable and not like I was I worked with Paul Potter and my experience was great. He was extremely Proficient and thorough. He made me feel very comfortable and not like I was getting taken advantage of. I feel he got me the best deal possible and I LOVE my new Edge! More
by Mpaul86
Employees Worked With
Paul Potter
November 09, 2016
A DEALERSHIP THAT TREATS YOU LIKE FAMILY I have had one of the best experiences ever !!! Paul potter and his team went above and beyond to help me with the car buying needs I needed to feel c I have had one of the best experiences ever !!! Paul potter and his team went above and beyond to help me with the car buying needs I needed to feel comfortable and relaxed thank you ! I highly recommend them to anyone !! thank annamarie More
by amracing
Employees Worked With
paul potter
November 08, 2016
AWESOMelE! The best experience I've ever had ! I've been to many dealerships over the they are definitely the best! Their staff from sales person to receptionist to managers are caring and work h I've been to many dealerships over the they are definitely the best! Their staff from sales person to receptionist to managers are caring and work hard to meet the needs! More
by Bwinford
Employees Worked With
Paul potter,Sandy,Brendon,Yara, Brenda Tim in collision and everyone elsr, Zach Barnes
November 06, 2016
Great experience Thank you to Larry at Westway Ford and his team. They made my purchase a memorial event. Larry worked with us and as late as it was never complained a Thank you to Larry at Westway Ford and his team. They made my purchase a memorial event. Larry worked with us and as late as it was never complained about the time he was a perfect gentleman. I love my new car. Thank you so much. More
by Tweetybird
Employees Worked With
Larry Taylor
November 02, 2016
Deceptive service practices Came to dealership on 10/29 to get my 2013 Ford F150 serviced. My initial issue was that my key would not come out of the ignition. At that time I did Came to dealership on 10/29 to get my 2013 Ford F150 serviced. My initial issue was that my key would not come out of the ignition. At that time I did advised them that I have a Ford ESP warranty. They told me that they would have to do an inspection on the vehicle to determine the problem. After the diagnostic the service tech informed me that I had a broken shifter and a radiator leak. I told him to fix everything that is covered under the warranty. He called and told me that they car would be done 11/2 and that they wanted to know if I wanted the leak fix? I asked was it covered under the warranty, he (Johnny) said no, then I said don’t fix it. I just pay my deductible ($200.00) and get the leak fixed at a later time. He then tells me that they charged me for another diagnostic on the leak!!! I told him I didn’t authorize that and asked to speak with his manager. He transferred me to Harvish and he told me that they charge diagnostics on each issue on a vehicle and that I authorized it. I told him I did not!. I get up to the dealership to pick up my vehicle and Harvish refused to come and speak with me to discuss the matter at hand. They also told me that they would not release my vehicle until I paid the full price ($329.00). So I made 2 payment transactions, one for $200.00 and another for $129.00 in order for them to release the vehicle back to me. More
by Kjoshua37
Employees Worked With
Havish Grammer, John Crecy
October 29, 2016
Welcoming Place As soon as I walked in Claire Smith gave me a warm welcome into Westway and helped with everything I needed. Claire made me feel at home while bringin As soon as I walked in Claire Smith gave me a warm welcome into Westway and helped with everything I needed. Claire made me feel at home while bringing me refreshments, conversating with me while waiting, and she got me a great deal. This is a great place with great employees such as Claire. More
by Rebo214
Employees Worked With
Claire Smith
