Westway Ford

comical Long story short... a comical experience. We dealt w/Matt. My wife and I had done our research and were ready to purchase. We found a good price onlin Long story short... a comical experience. We dealt w/Matt. My wife and I had done our research and were ready to purchase. We found a good price online and went to check it out. When we arrived the outside of the vehicle looked great. Once we opened the door though.... we found dog hair, ripped seating, stains, and even broken pieces on the vanity mirrors/visors. As we discovered each on the test drive and mentioned it Matt said "that's weird", as he smacked his gum and looked at his phone. After getting back, we said ,there's a lot of things wrong with this car so surely we can negotiate some to perhaps make it worthwhile. Matt continued to smack his gum, turned a football game on his phone and said "you keep talking about the price of the vehicle.." after 5 times of saying I'm not willing to buy without the price coming down and him acting like it was possible... he came back with a "finance manager" who said they will not negotiate the price because they feel my monthly payment is reasonable. I advised them I'm not concerned with the monthly payment but rather the price of the vehicle when things are wrong with it. I politely declined (easy to do) and proceeded to Drivers Select in Dallas where we purchased the same vehicle for $1k cheaper, 4k miles less, and I must say the best car buying experience ever. Matt and the wanna be hipster finance manager are tools, their cars are crap, and Drivers Select actually made the car buying experience as enjoyable as possible. I don't remember the "finance guys name and don't see Matt listed so I'm just going to pick one of the people below... sorry to whoever it is. More

Lies, Deception, Spot Delivery's which is illegal by the way OMG! Where do I start. Scams running in the background. Deception and manipulation to get you in the dealership. They give you keys and send you home OMG! Where do I start. Scams running in the background. Deception and manipulation to get you in the dealership. They give you keys and send you home without any approvals. Will lie and lie until you are worn out and inadvertently sign something. Sounds like the MO of most dealerships, well these guys breed a unique brand of doing it better than the rest. They don't own their lie and will ignore you once you are on to their game. We thankfully caught them up in their lies and didn't take the vehicle home. Then the next day, the salesmen says they cannot get the deal done after we told him we were onto them and the scam. STAY FAR AWAY FROM! Go to Grapevine Ford and save yourself the headaches and loss of hours in the day sitting around filling out paper credit forms. It's 2016, this stuff will get out and people will find out much faster the tricks being played. I hope my advice saves even just one person from the drama and mistakes called WestWay Ford. More

Waste of time Tried to buy a vehicle to only have it sold out from under me. Highly recommend going elsewhere. Makes one angry to cut a deal and take off work to pu Tried to buy a vehicle to only have it sold out from under me. Highly recommend going elsewhere. Makes one angry to cut a deal and take off work to purchase a car and end up not getting it. More

Do not service car here ever My car broke down and was towed to the service center. I was dealing with a man named Johnny Crecy. I asked to also have my window fixed and was told My car broke down and was towed to the service center. I was dealing with a man named Johnny Crecy. I asked to also have my window fixed and was told NO that I had to worry about the sensors and the gas pedal. I asked twice and was told no. 1,000.00 later at the service center to pick up my car there was Johnny just as rude as the last time. I spoke with an inefficient manager. Funny, just last night I had planned to buy an Escape from them. I went out to my car and they had cracked my window and had it taped up. So, not only did I ask for the window to be fixed and was told NO, they then broke the car window and said it is not their responsibility. Does this make sense? No, I feel this place hired narcissistic sales service center people and that is not ok for me as a woman. I spoke up and still was shut down. I will never step foot in this place again., I have to now go to a different service center who will actually listen and repair the window. How hard was that, guys at Westway??? More

Truly Professional Service T C Bagley is always very friendly and helpful in answering questions about service for my vehicle. The only service needed at this time was safety an T C Bagley is always very friendly and helpful in answering questions about service for my vehicle. The only service needed at this time was safety and emission inspection which was taken care of promptly. I had other concerns about setting future appointments for needed repairs that were satisfactorily explained. T C is knowledgeable and a great asset to Westway Ford. More

Worst Car Buying Experince Ever Besides all the things that went wrong with the sale, I cannot seem to find anyone at the dealership to take me serious. No one will return my call Besides all the things that went wrong with the sale, I cannot seem to find anyone at the dealership to take me serious. No one will return my calls or agree to meet with me in person. I have purchased over 15 cars in my life from various places and this has been hands down the worst. Please search elsewhere before agreeing to enter this establishment. They do not pride themselves on customer service and that is so disheartening. More

Misleading pricing online My wife and I went to this dealership to look at and purchase a new Ford Escape and was assured by the internet manager that the price on line was th My wife and I went to this dealership to look at and purchase a new Ford Escape and was assured by the internet manager that the price on line was the price the car would be , Jimmie our sales man was courteous and helpful . On deciding to purchase the vehicle the experience went down hill fast suddenly on the paperwork appeared $1785 worth of dealer add on's that were not made clear to us up front . When I question them I was told they were already added and that it would be in addition to the cost. Then the fun began the internet manager then appeared and started to explain the 96% of Ford dealerships do this and when I stated that we had not asked for them and that it should have been made know to us prior to us traveling to the dealership the laughable excuses began and he was amazed that we were not sympathetic to his side of the story . He was oblivious to the fact that we were the one's who would have to shell out the extra cash and proceeded to give pointless excuses . By this time my wife and I were totally fed up and got up to leave with no deal done , we were followed to our car with appeals to give him 5 min to speak to his General Manager about the additional cost .We gave him 5 min and he reappeared stating that it was the end of the month and the GM would waive the extra cost ,however he continued to whine on about how he would have to eat the cost blah blah blah , trying to make us feel sorry for him .My wife had had enough by then and felt that the whole experience was so bad that she no longer wanted the car. We left the dealership with a sour taste in our mouth the Internet manager was unprofessional and showed poor judgment on how to deal with people . I won't even go into the conversation about the interest rates another farce . Anyway do not do business with this dealership unless you like being treated like a fool and want to part with more money for add on's that don't even amount to the cost they charge . More

Buyer be ware The inventory they have on website is not what they have on hand. Carlos and Jade in used cars are very unprofessional. I would not recommend Westway The inventory they have on website is not what they have on hand. Carlos and Jade in used cars are very unprofessional. I would not recommend Westway ford for your used car experience. Bate and switch! More

Not Honest People We recently went to purchase a Equinox that was priced at $13400.00 when getting there we did the normal test drive fell in love with car and proceede We recently went to purchase a Equinox that was priced at $13400.00 when getting there we did the normal test drive fell in love with car and proceeded to make purchase. They do not tell you that there is an OPTION PACKAGE that is done in your car such as reconditioning of the car, maintenance, etc. They make you feel obligated to pay for this. So I was able to negotiate it down to additional $700 now we are looking at about $14000 for the car. Ok fine but after taking it home found they color dyed the carpet. That was a horrible experience and then now only having car for 3weeks the oiI light comes on. So remember that optional package I was forced to pay? They lied they did nothing but cover up the issues with the car make us pay more for their cover ups just to get it off their lot. This is why I say they are a very dishonest dealership. More