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Westway Ford
Irving, TX
522 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 522 reviews
July 20, 2016
Not Honest People We recently went to purchase a Equinox that was priced at $13400.00 when getting there we did the normal test drive fell in love with car and proceede We recently went to purchase a Equinox that was priced at $13400.00 when getting there we did the normal test drive fell in love with car and proceeded to make purchase. They do not tell you that there is an OPTION PACKAGE that is done in your car such as reconditioning of the car, maintenance, etc. They make you feel obligated to pay for this. So I was able to negotiate it down to additional $700 now we are looking at about $14000 for the car. Ok fine but after taking it home found they color dyed the carpet. That was a horrible experience and then now only having car for 3weeks the oiI light comes on. So remember that optional package I was forced to pay? They lied they did nothing but cover up the issues with the car make us pay more for their cover ups just to get it off their lot. This is why I say they are a very dishonest dealership. More
by TJ
Employees Worked With
Eddie Mesillas
June 29, 2016
10/10!! I love Sandy and her team! Buying a car is normally a nightmare and they actually made it enjoyable! I actually felt like they cared about ME and not I love Sandy and her team! Buying a car is normally a nightmare and they actually made it enjoyable! I actually felt like they cared about ME and not just making another sale. 10/10 would recommend and I'll be sure to tell all my friends and family to come here! More
by VW Lover
Employees Worked With
Sandy Coleman
May 12, 2016
We did not feel pressured I believe one of my favorite things about Westway Ford was how they all work together!! Our sales team Paul and Nick were great in locating a car t I believe one of my favorite things about Westway Ford was how they all work together!! Our sales team Paul and Nick were great in locating a car that fit our needs and even more than what I originally wanted but definitely makes traveling more fun and fits in the budget with all of the rebates . Mario took care of all the paperwork in a quick and timely manner. Final treat was the picture of our new car with the big bow on it in the special car stall. Thank you all for making buying our car so special ! More
by Dmeflying
Employees Worked With
Paul Potter & Nick & Mario
May 11, 2016
James Doyal The Best On April 9th I went to Westway Ford after communicating with James through email for a few days. James was available the vehicle I was interested was On April 9th I went to Westway Ford after communicating with James through email for a few days. James was available the vehicle I was interested was available and I test drove and knew that I wanted this F150. I was short on time and was not able to make the deal on this day however a week later I was back and bought the truck that I wanted. James is friendly, knowledgeable and not one bit pushy or demanding. As I said he answered all my questions and has followed up with me several times to make sure I have no questions. If Westway could clone him it would benefit them greatly he truly is the best! More
by Leo S
Employees Worked With
James Doyal
April 14, 2016
WESTWAY ford is the best!! Westway ford helped me find a car that great for me! They didn't pressure me, they just knew what they were talking about! I defentally reccomend this Westway ford helped me find a car that great for me! They didn't pressure me, they just knew what they were talking about! I defentally reccomend this dealership looking for a new car that will last a long time More
by Brody
Employees Worked With
Barton Hankins
April 11, 2016
svc dept Great service. Helped me fix my car fast. The building is amazing and the staff friendly. Ice cream for customers is a great touch. I don't drive a f Great service. Helped me fix my car fast. The building is amazing and the staff friendly. Ice cream for customers is a great touch. I don't drive a ford but my next car will be a ford for sure. More
by mitchloveswestway
Employees Worked With
Barton Hankins
March 03, 2016
"Superior Service from T.C." I could not have been more delighted with the wonderful service experiences that I encountered at Westway Ford in Irving, Texas from the service I could not have been more delighted with the wonderful service experiences that I encountered at Westway Ford in Irving, Texas from the service advisor Theresa Bagley. She has always made each of my experiences with your company a pleasant one. In summation, she has always shown nothing but exceptional customer service by constantly working above and beyond the call of duty to delight her clients. It is my opinion that she is an asset to this company as well as she is the reason that I have continued to return for service to my vehicle. However, she knows how to produce an atmosphere that triggers customer loyalty This is why I would urge all of my friends and family to come and savor what I have experienced while doing business with Theresa Bagley (T.C.). Please continue to deliver superior customer service to all of your clients. snwright More
by snwright
Employees Worked With
Theresa Bagley
February 29, 2016
Great buying experience We had an awesome experience with the executives Kareem and Silvestre. Kareem was a rock star bringing us back. We did not plan to buy it from this fr We had an awesome experience with the executives Kareem and Silvestre. Kareem was a rock star bringing us back. We did not plan to buy it from this franchise. However, Kareem was courteous and gave us a great car buying experience. More
by truereviewer90
Employees Worked With
Kareem
February 18, 2016
he's a credit to your Service Department @ West way Ford Johnny Crecy in my opinion went above and beyond to create a friendly environment of service for me at West way Ford.. Johnny and the staff has cr Johnny Crecy in my opinion went above and beyond to create a friendly environment of service for me at West way Ford.. Johnny and the staff has created a atmosphere that can't be matched for service and their customer loyalty.. I would recommend others to come and enjoy what I've experienced.. to Johnny and the West way Ford staff, "Keep up the good work".. More
by barbwire#1
Employees Worked With
John Crecy
February 02, 2016
EXCELLENT!!! Thank you Westway Ford for the excellent customer service!!! I will recommend you to all my friends and family. We love our brand new Fusion! Thank you Westway Ford for the excellent customer service!!! I will recommend you to all my friends and family. We love our brand new Fusion! More
by BlessedInTheCity
Employees Worked With
Sandy , Barton Hankins, Zach Barnes
