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Westway Ford

Irving, TX

3.1
529 Reviews
Our mission at Westway Ford is simple: we want to provide you with absolute customer satisfaction from start to finish by giving you the best Ford purchasing experience possible. As a five-time Ford President's Award recipient for customer service excellence and quality assurance, we truly believe that shopping with Westway Ford is the Best Way. As your local Dallas and Fort Worth Ford dealer, our continued success is predicated upon your continued happiness. For over 30 years we've served North Texas with a comprehensive inventory of new Ford cars, trucks and SUVs, a leading Ford auto service and repair center, and a great selection of quality used cars from a variety of automakers like Toyota, Nissan, Chevrolet, Honda and more.
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801 West Airport Freeway

Irving, TX

75062

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Showing 529 reviews

May 12, 2016

James Doyal The Best On April 9th I went to Westway Ford after communicating with James through email for a few days. James was available the vehicle I was interested was More

by Leo S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Doyal
May 16, 2016 -

Westway Ford responded

Dear Leo, Thanks for choosing Westway Ford and the kind words for James, we greatly appreciate your business! We strive to provide a stress and hassle free experience for all of our customers. We hope you love your new F-150! Please let us know if we can help in the future in any way. -Your friends at Westway Ford

April 15, 2016

WESTWAY ford is the best!! Westway ford helped me find a car that great for me! They didn't pressure me, they just knew what they were talking about! I defentally reccomend this More

by Brody
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barton Hankins
Apr 23, 2016 -

Westway Ford responded

Thank you for choosing Westway Ford and for the recommendation to do business with us. We greatly appreciate your business, it was our pleasure working with you.

April 11, 2016

svc dept Great service. Helped me fix my car fast. The building is amazing and the staff friendly. Ice cream for customers is a great touch. I don't drive a f More

by mitchloveswestway
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barton Hankins
Apr 13, 2016 -

Westway Ford responded

Thanks for visiting the Westway Ford service center, we greatly appreciate your business. We look forward to working with you again in the future, let us know when you are ready for a new vehicle, we’d love to show you all the great vehicles Fiord has to offer.

March 03, 2016

"Superior Service from T.C." I could not have been more delighted with the wonderful service experiences that I encountered at Westway Ford in Irving, Texas from the service More

by snwright
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Theresa Bagley
Mar 09, 2016 -

Westway Ford responded

Thanks for the positive feedback and the kind words for T.C., we greatly appreciate your business. We are very happy to know that you had a great experience with us, and we look forward to helping you in the future. Please come back and see us next time your vehicle needs to be serviced.

March 01, 2016

Great buying experience We had an awesome experience with the executives Kareem and Silvestre. Kareem was a rock star bringing us back. We did not plan to buy it from this fr More

by truereviewer90
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kareem
Mar 09, 2016 -

Westway Ford responded

I just received your complaint and would like to assist if you are willing. My name is Barton Hankins and I am the Owner/GM of Westway Ford. My e mail is bahnkins@vtaig.com and my direct line is 972 659 2392. Please contact me so I can make this situation right for you. Thanks, Barton

Mar 10, 2016 -

truereviewer90 responded

Thanks for the message Barton. To rectify this please call me at (316) 847-5491.

February 18, 2016

he's a credit to your Service Department @ West way Ford Johnny Crecy in my opinion went above and beyond to create a friendly environment of service for me at West way Ford.. Johnny and the staff has cr More

by barbwire#1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Crecy
Feb 19, 2016 -

Westway Ford responded

Thank you for the kind words for Johnny, we really appreciate it! It is our goal to provide the best possible experience for our customers. We thank you for the recommendation to do business with us and we hope you love your new car! Please let us know if there is anything we can do to help in the future.

February 02, 2016

EXCELLENT!!! Thank you Westway Ford for the excellent customer service!!! I will recommend you to all my friends and family. We love our brand new Fusion! More

by BlessedInTheCity
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandy , Barton Hankins, Zach Barnes
Feb 06, 2016 -

Westway Ford responded

Thank you for your business and for the recommendation to do business with us, we greatly appreciate it. We hope you love your new Fusion!

January 29, 2016

Gold star service!! We purchased a new Mustang a few years ago and had a great experience in the sales department and was hoping to match it in the service department. D More

by JR007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Crecy
Feb 01, 2016 -

Westway Ford responded

Thanks for choosing Westway Ford while shopping for your Mustang, we hope you love it! We really appreciate you choosing our service center as well. Please let us know if there is anything we can do to help in the future. We greatly appreciate the recommendation to do business with us!

January 28, 2016

won't leave us alone Bought a car from them a few years back and now they keep calling even after being told to remove us from their contact list. They call almost every w More

by Nite
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
January 28, 2016

Excellent customer service My husband and I just bought a new Ford 150 xlt from Westway Ford and had a small chip on the grill , Sandy Coleman and Angelica Wuvanich in the custo More

by Berendsnberends
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandy Ionie, Angelica Wuvanich
Jan 28, 2016 -

Berendsnberends responded

Feb 01, 2016 -

Westway Ford responded

Thanks for choosing Westway Ford, we greatly appreciate your business! We strive to go above and beyond to ensure that our customers are 100% happy with their purchase. We hope you love your new truck! Please let us know if there is anything we can do to help in the future.

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