Westway Ford

Worth the trip! I had been searching online for a 2011 or newer Ford F-150 FX4 with low miles in my price range. I found the exact truck I wanted at Westway Ford. I s I had been searching online for a 2011 or newer Ford F-150 FX4 with low miles in my price range. I found the exact truck I wanted at Westway Ford. I sent an email and was contacted very quickly. I live about 3 hours away and wasn't able to see the truck for about a week. I was able to put down a deposit and they held the truck for me for about a week. Megan, the saleswoman I worked with contacted me almost every evening to let me know that everything was good with the truck and asked if I had any questions. I finally got time to make the trip to see the truck and was very impressed with how clean and nice the truck looked. I decided to buy the truck and they helped me get financed for the payment I wanted. I ended up financing a little more than I wanted but I am still happy and think they did a great job working with my budget. I would recommend this dealership to anyone looking for a new or used vehicle. More

Horrible customer service I kept receiving calls from this dealership. Whoever was calling me wasn't leaving a voicemail. So I went up to the dealership to trade in my car. I a I kept receiving calls from this dealership. Whoever was calling me wasn't leaving a voicemail. So I went up to the dealership to trade in my car. I already knew I would be upside down. Told them I wanted to keep my payments the same. But lower my interest rate. Let me first say that Stacy, Mary, Zachary were the only helpful people. I called September 17th to look at a new mustang gt. Mary, or Stacy forward my paper work over to Candido. She said he would call me. Called back a few hours later. Because I never received a call. Got transfered to his desk. And left him a voicemail. Still till today September 19th haven't received a call. Came in September 18th at 11:30am. They sent my offer to the banks. At 3:00pm I had to leave for work. Still nothing back from the bank. Candido said I will call you before we close. Never got a call back. Also to add insult to injury he never checked on me the whole time I was there. Until I had to leave. September 19th called Megan the sales women I was working with. To ask if we found out anything from the bank. She said she would call the fiance manager and let me know. A few hours later never got a call back. Called Megan again. Said she hadnt heard anything. I finally had enough. No calls from the people that were suppose to call me. Damon called me to say they missed my call. Told him that no one has contacted me. He said come in and talk to him. Went to the dealship. Asked for Damon. They paged him. I was then met by Zachary Barnes. I explained the horrible customer service that has been going on. He said he would check on the status on my fiance app. Came back and said one bank said yes. But to a V6 mustang. Which isn't what I wanted. I told I was finally fed up with the run around. Told him to shred my application. I'm done with this place. Zach then told me that he would do anything to help. I told him if customer service was this bad trying to buy a car. What would happen when my car breaks down, or needs service? I don't trust this dealership. Bottom line customer service is a must to win my business. If anyone doesn't want that. Then please go to the dealship. Like I said there were a few people that helped. Horrible experience. More

Most Wonderful Salesman Ever !!!!!!! I recently bought my second car from J.J. @ Westway Ford, Irving TX. Last year I purchased a used car from J.J. and was having some problems. After I recently bought my second car from J.J. @ Westway Ford, Irving TX. Last year I purchased a used car from J.J. and was having some problems. After listening to J.J. for a short time, I was convinced, he had my best interest at heart. So I decided to buy a New Ford Fiesta . The first time I met J.J. he was brutally honest, extremely professional as well as listening to what my needs were, verse past "Car Salesmen" that were just interested in selling me a car. We discussed my financial situation and he sincerely focused on how to best meet my needs. Hey Folks.... wouldn't it be a wonderful experience when we go shopping for a new car if all salesmen were like J.J. I will refer everyone I know to him when they go car shopping . I highly suggest Westway Ford recognize his ability to build trust, a personal relationship and dependability all within the first 10 minutes and train all the rest to be the best such as he..... Very Happy Customer... More

A new kind of salesman Thank you Cory Williams for helping me purchase a new Ford Fusion for a price I could afford. If you need a new car - ask for Cory. He won't steer y Thank you Cory Williams for helping me purchase a new Ford Fusion for a price I could afford. If you need a new car - ask for Cory. He won't steer you wrong and will help you get the car you want for the price you can afford. Westway please hire more salesman like Cory. He provided great customer service. I didn't feel pressured or like a $ sign. More

Mislead on services promised I had purchased a used GMC Denali, and upon arriving home (approx. 2 hours from Dealership) i discovered the cruise did not work and that there was a I had purchased a used GMC Denali, and upon arriving home (approx. 2 hours from Dealership) i discovered the cruise did not work and that there was a problem with a headlight ( had moisture in sealed unit) I immdiatedly calledthe dealership and was "routed" around till finally i was given to a Voice mail. The next day I responded to an e- Mail from Mr. Hankins and explained my situation. I was referred to Stephine, who assured me the issued would be addressed. Approx. a week later I brought the vehicle in, and was referred to Megan. After approx a week with no contact I called and was informed that the vehicle had to been sentto a GM dealer to "read the codes". Several days (approx 1 week) later I called and was informed Mr. Schumate was handling this issue, he told me the vehicle had been taken to the GM dealer that day. Approx 4-5 days later ( when I called) he told me that the vehicle was still on a waiting list. Finally after approx. 3 weeks, i was told i could pick the vehicle up it had been fixed, but the dealership would not replace the headlight. When i E-mailed Mr. Hankins, he "offered" to "unwind the transaction and refund our down (did not mention how we were to replace transportation as we has traded in a vehicle) this was the only option offered. On the return trip (home) i discovered the cruise did not work and immediately called Mr. Schumate, he indicated he did not know there was a problem with the cruise! He told me to take in to a local GM dealer and have it fixed using the extended warranty (6mo) i had to purchase as a condition of the sale ( this has a $100 deductible). I have left three Voice Mails with no return calls. More

Deal With Megan F. Bought two cars in less than a week. Had some issues but the staff seemed like they really wanted to do right by us. I found Megan Figueroa and the Bought two cars in less than a week. Had some issues but the staff seemed like they really wanted to do right by us. I found Megan Figueroa and the owner to be great. Megan always was polite and helpful even though I know we were a pain in the butt with our request and questions. Thank you Megan and we will refer people to you.. More

Five Star Service I have had two experiences with John Crecy and Westway Ford's service department recently. The first was with a faulty ignition on my month-old Ford I have had two experiences with John Crecy and Westway Ford's service department recently. The first was with a faulty ignition on my month-old Ford Edge. John did his absolute best to get my car repaired as soon as possible. He frequently updated me on the progress while I waited and was just overall very friendly. The second experience was getting an oil change and tire rotation. Again, Mr. Crecy was unbelievably personable and friendly and made sure the wait was as minimal as possible. The complimentary car wash and vacuuming was definitely a nice added bonus. The facility overall is extremely nice and updated and provides a very comfortable waiting area complete with complimentary Starbucks beverages. I can not speak to rest of the dealership, but if they are half as courteous, competent and efficient as the service area and Mr. Crecy, I can't imagine having a better experience anywhere else. More

This is, well, an interesting story to say the least. I went in on Saturday 03/01/2014 looking for a Ford F-150. Sales guy was extremely helpful, pulled the truck up, test drove and went on our way. Came b went in on Saturday 03/01/2014 looking for a Ford F-150. Sales guy was extremely helpful, pulled the truck up, test drove and went on our way. Came back, spoke about numbers but I wasn't convinced so I left and came back again on Monday, 03/03/2014 to follow up/finish up. Was there for about 5 hours, put $1,500 down (this is key) and signed all of my paperwork. I left that day with the understanding (no reason to think otherwise) that the deal was completed. Why else would one sign paperwork? I spoke to Joseph Lopez first and he got the deal with American Eagle Credit Union. I liked the financial institution and the interest % so I was good to go. I signed everything, paid $1,500 and left with a new Ford FX2. Fast forward to Friday 03/07/2014. I went to get my mail and in the mail was a denial of loan letter from AECU. I thought that was odd considering 4 days prior I had signed with the same institution. So I called my finance guy and left a message. IN the mean time I checked my credit (I have a monthly service I pay for) and to my surprise, on 03/07/2014, Westway Ford pulled my credit THREE TIMES. If I sign paper work on Monday 03/03/2014 how is it that 5 days later my credit is pulled? I called up and spoke to the finance department and they assured me that everything was done. Fast forward to the following Wednesday, I get a call from my finance guy saying that "I'm not sure how this happened, but your deal never made it to funding". I already knew something was up and this was my confirmation. He asked to give him another day to review everything and I said "No, I'll be bringing your truck back". I headed up there and the GM Ali Benli apologized and said it was a mis-communication. Apparently, Joseph Lopez was fired on Monday 03/10/2014. I would assume because he did deals like this where he puts a customer in a vehicle for 10 days without getting it funded. When they brought my truck around to the front, it was filthy, had marks all over the windows from the guys in the back waiting to detail it. I waited another 30 minutes for them to clean it and bring it back around. My biggest thing with all of this is that I had to find out that the loan was denied, not even a phone call from Westway because they were trying to work the deal behind my back. The fact that I signed paperwork on Monday 03/03/2014 and on 03/07/2014 they ran my information without even a call to me about the deal. If I were Westway Ford, I would be embarrassed. Embarrassed because the "owner" of Westway Ford is a "face" in the Irving community. Showing up at High School Football games, holding events at the dealership, etc. I've written this review, I'll write another on google reviews and I'll be emailing the Texas Attorney Generals office to attempt an investigation into the way Westway Ford handles their finance department. By that I mean mishandles. More

This guy had his sales man call me and call with a low price over and over. Once I went in the price changed and the sales man and other manager would not come around and let this ALI guy give me another price over and over. Once I went in the price changed and the sales man and other manager would not come around and let this ALI guy give me another price. Which was a lot more and was very rude about the whole deal.. bad way to do business. .thanks for wasting my time More

Bottom line, nothing else needs to be listed,,I let my wife,take my Ford 3/4 ton econoline van in for a oil change,,she called me while they were working on it,,and I told her to get them to check and see wife,take my Ford 3/4 ton econoline van in for a oil change,,she called me while they were working on it,,and I told her to get them to check and see if its time to do the transmission filter and fluid change.... My wife is clueless when it comes to doing tasks like these,,and spending my money..that's my problem,,but I think that the bill she brought home ,should be of interest to the general public,,remember now ,this was a oil change,, and a check to see if its time for the transmission maintenance,,,,, $269.00 Now of course with out looking at any of my records,or even asking,,the transmission work was done,,,this program seems to operate on the ( if they don't ask,we won't tell ) it's something they can put on the ticket, and charge for... Then there is the ticket,that is so itemized it should have lines for going to the bathroom,having to bend over to pick up a tool,walking to the water fountain,taking a part out of the box,,,,it had check marks all over it,,,, So by all means you can trust "WESTWAY FORD" dealership to take care of your vehicle ,,I didn't buy my truck from them,,maybe that's why my oil change was so pricey More