Westway Ford

From the moment I arrived at Westway Ford, I was treated as a valuable customer. Due to past car buying experiences I was wary of what to expect. I was approached by salesperson JJ Kinzbach who made me feel as a valuable customer. Due to past car buying experiences I was wary of what to expect. I was approached by salesperson JJ Kinzbach who made me feel very comfortable right from the beginning. I felt like I was sitting with a friend who was listening to what I needed not wanted. He was Fantastic from start to finish. He was very informative of all the different Ford models that they offered and gave me an extensive test drive on the first car I drove (ended up being the car I chose to lease). JJ was never too forward and never put pressure on me the entire time I was there. I felt extremely comfortable throughout this entire process with JJ and would definitely recommend to go see him if you are interested in leasing or buying Ford. The dealership overall has such a large selection of vehicles that this would be the place to go if you are looking to purchase or lease a Ford. Grade A service from the time I walked in through the time I walked out as well. More

JJ handled all of my questions and set me up! the facility is really nice and I enjoyed the atmosphere. all the employees are super friendly and JJ made the experience of car buying so much easier! g facility is really nice and I enjoyed the atmosphere. all the employees are super friendly and JJ made the experience of car buying so much easier! great guy! More

Had an horrible experience at westway ford Jose duran called me schedule an appt for me to come look at a car i was interested in. Whe i got there he was not available and had canceled my appt so the veh called me schedule an appt for me to come look at a car i was interested in. Whe i got there he was not available and had canceled my appt so the vehicle i was interested in was not processed or detailed. he would not speak to me and they stuck me with another sales person he also failed to contact me to tell me he had canceled it. i stay 30 miles away in another city. It was a waste of time and gas they wanted me to come back another day and drive another 60 miles total when it was ready. When i asked why it was canceled to another sales persn his response was jose thought i wasnt coming because i asked for pictures of the vehicle. Which i did not know that asking for pictures of a car ment to cancel an appt.This dealership is more worried about money thing looking for and putting the person in a car thats gone suit their needs and life style. They dont take the time to get to know the person. the first thing they say is what can i do to put you in this car today. or lets sign paperwork then we can talk about that. Everything is a pretty penny to them. Jose duran has no respect for customers and is very unprofessional even after this happen he never apologized or even spoke with me since. I should had read these reviews first i see a couple of people who had the same experience i did with jose duran. More

My father had purchased a vehicle 2 weeks before he suddenly passed away. I had a list of minor items that needed to be done on the vehicle, most had been done. 2 months after my Dad's death I realize suddenly passed away. I had a list of minor items that needed to be done on the vehicle, most had been done. 2 months after my Dad's death I realized that we did not have the code to the door. I spoke with Harves Grammer, sevice manager, and he told me that the code would have been written on a business card. Harves went on to tell me that if I was unable to locate it he would help. I went to the service department and Harves was so polite. He spoke to someone that pulled the code up and he even went to my vehicle and changed it to something easy for me to remember. Then, he showed me how to work the buttons to lock and unlock all doors. He was so polite and never acted like I was bothering him. Westway Ford is lucky to have employees like Harvis Grammer! More

After a bad initial experience, Dan called and refunded me most of my money. I've heard storied about dealerships being overpriced, and I was afraid this place confirmed that, but Dan seemed very fair in me most of my money. I've heard storied about dealerships being overpriced, and I was afraid this place confirmed that, but Dan seemed very fair in resolving my problem. More

Great customer service and sales department! Zach was very helpful and the finance department also was great in explaining our options for warranties, payments, etc. very helpful and the finance department also was great in explaining our options for warranties, payments, etc. More

I recently began a search for a new 2013 Ford Explorer and contacted all known Ford dealers in the DFW area with my requirements. Upon reaching out to all these sites only a few responded, and even fewer and contacted all known Ford dealers in the DFW area with my requirements. Upon reaching out to all these sites only a few responded, and even fewer with persistent, accurate and polite information. Anthony Johnson from Westway was the cream of the crop. He was very direct, polite, and responsive in all his communications. His offers were reasonable and below almost every other dealer in the area. He made the shopping experience pleasant and uncomplicated, and while I ultimately made my final purchase elsewhere because of a lower price, I would not hesitate to deal with Anthony again or recommend him to other customers. He's a consummate professional and doesn't play games. This is to be highly commended in a business where many are elusive, deceptive, or downright dishonest. Thanks again to Anthony Johnson for a pleasant and uncomplicated new vehicle shopping experience! More

Amazing dealership resulting in an amazing experience. All employees are very friendly and greet all customers they encounter warmly and makes sure they are being taken care of, but Stephanie, Ali, and Za All employees are very friendly and greet all customers they encounter warmly and makes sure they are being taken care of, but Stephanie, Ali, and Zachary were especially great. They all went above and beyond just going the extra mile to make sure their customers are happy and treated fairly. I look forward to visiting the dealership even for my maintenance checks because its such a comfortable and friendly place to be, a description not usually associated with car dealerships. Zachary is a fantastic salesperson and person. Very energetic and friendly, as well as knowledgable about the product. He never once tried to push the sale or make me feel like I was being forced into anything. He made sure I got the best price possible for what I wanted, and he made me feel that my satisfaction was more important than the sale for him. It was the best car buying experience I have ever had and I have already recommended him highly. More

Wanted to commend Zach Barnes and the staff at Westway Ford (Irving, TX) for their outstanding internet sales response and on site customer service. They were professional & courteous. Although the high Ford (Irving, TX) for their outstanding internet sales response and on site customer service. They were professional & courteous. Although the highway in front of the dealership and dealership itself is under construction, the showroom was clean & inviting. Employees even stood at the dealership entrance to guide customers into the lot. Zach was prompt in his response to any inquiries and provided us with the professional service a customer should be afforded. This was heads and tails above the sales service we received at another Ford dealership which is closer to our home but after 3 visits we left, very unhappy (even after previously buying another car there). For our next Ford purchase our first visit will be at Westway. Thank you Zach. Luke walked us through the financial process as expeditiously as one can :) He answered our questions and responded to any questions we had in a professional manner. More

Zach was extremely friendly and professional. He got right down to business and listened to my needs and concerns. I was at another dealership earlier but felt like I was just a number to them. I am so right down to business and listened to my needs and concerns. I was at another dealership earlier but felt like I was just a number to them. I am so glad I came to Westway Ford today. Zach is the #1 reason I purchased a vehicle today. Definitely ask for him if you are looking to purchase a new car. More