Westway Ford

They really care about the customer as I felt very cared for and attended to by JJ! He was so good and caring that I have told my whole family about him and even my church friends! I want everyone to experi for and attended to by JJ! He was so good and caring that I have told my whole family about him and even my church friends! I want everyone to experience the care and attention that I got from him! More

I purchased a used vehicle several months ago. There were some issues that needed attention and I am very pleased with Damon's effectiveness in addressing those issues. I have confidence that should any futu some issues that needed attention and I am very pleased with Damon's effectiveness in addressing those issues. I have confidence that should any future issues arise they will be met efficiently. More

JJ, Ali and Luke were extremely friendly and very helpful. They tried their best to understand my stand and get me my car of choice within the financial range I planned. Not only this, even after the helpful. They tried their best to understand my stand and get me my car of choice within the financial range I planned. Not only this, even after the deal was done they have been up-to-date with my post-purchase formalities and are in contact with me whenever I need them. More

Whatever you do, do not go to this dealership. I recently bought two cars from them. The first car they would not give me my paper work after signing told me they would mail it to me. Then they asked me to r bought two cars from them. The first car they would not give me my paper work after signing told me they would mail it to me. Then they asked me to resign it because they had a date wrong. They changed the amount on the car and charged me another 3000$ The second car they added 3 months on to the loan time to hide the extra 3000$ they charged me. There financing dept is excellent at manipulating the numbers and paper work to fool you. Now i cant get them to honer or cancel the warranty they charge us an extra 5000$ for. The cars are already falling apart, and the nothing electrical works properly. I cant even use the voice controls and the GPS sends me to dead ends and sometimes no where. This is the worst vehicle i have owned. I will never buy from any ford again!! More

From the moment I arrived at Westway Ford, I was treated as a valuable customer. Due to past car buying experiences I was wary of what to expect. I was approached by salesperson JJ Kinzbach who made me feel as a valuable customer. Due to past car buying experiences I was wary of what to expect. I was approached by salesperson JJ Kinzbach who made me feel very comfortable right from the beginning. I felt like I was sitting with a friend who was listening to what I needed not wanted. He was Fantastic from start to finish. He was very informative of all the different Ford models that they offered and gave me an extensive test drive on the first car I drove (ended up being the car I chose to lease). JJ was never too forward and never put pressure on me the entire time I was there. I felt extremely comfortable throughout this entire process with JJ and would definitely recommend to go see him if you are interested in leasing or buying Ford. The dealership overall has such a large selection of vehicles that this would be the place to go if you are looking to purchase or lease a Ford. Grade A service from the time I walked in through the time I walked out as well. More

JJ handled all of my questions and set me up! the facility is really nice and I enjoyed the atmosphere. all the employees are super friendly and JJ made the experience of car buying so much easier! g facility is really nice and I enjoyed the atmosphere. all the employees are super friendly and JJ made the experience of car buying so much easier! great guy! More

Had an horrible experience at westway ford Jose duran called me schedule an appt for me to come look at a car i was interested in. Whe i got there he was not available and had canceled my appt so the veh called me schedule an appt for me to come look at a car i was interested in. Whe i got there he was not available and had canceled my appt so the vehicle i was interested in was not processed or detailed. he would not speak to me and they stuck me with another sales person he also failed to contact me to tell me he had canceled it. i stay 30 miles away in another city. It was a waste of time and gas they wanted me to come back another day and drive another 60 miles total when it was ready. When i asked why it was canceled to another sales persn his response was jose thought i wasnt coming because i asked for pictures of the vehicle. Which i did not know that asking for pictures of a car ment to cancel an appt.This dealership is more worried about money thing looking for and putting the person in a car thats gone suit their needs and life style. They dont take the time to get to know the person. the first thing they say is what can i do to put you in this car today. or lets sign paperwork then we can talk about that. Everything is a pretty penny to them. Jose duran has no respect for customers and is very unprofessional even after this happen he never apologized or even spoke with me since. I should had read these reviews first i see a couple of people who had the same experience i did with jose duran. More

My father had purchased a vehicle 2 weeks before he suddenly passed away. I had a list of minor items that needed to be done on the vehicle, most had been done. 2 months after my Dad's death I realize suddenly passed away. I had a list of minor items that needed to be done on the vehicle, most had been done. 2 months after my Dad's death I realized that we did not have the code to the door. I spoke with Harves Grammer, sevice manager, and he told me that the code would have been written on a business card. Harves went on to tell me that if I was unable to locate it he would help. I went to the service department and Harves was so polite. He spoke to someone that pulled the code up and he even went to my vehicle and changed it to something easy for me to remember. Then, he showed me how to work the buttons to lock and unlock all doors. He was so polite and never acted like I was bothering him. Westway Ford is lucky to have employees like Harvis Grammer! More

After a bad initial experience, Dan called and refunded me most of my money. I've heard storied about dealerships being overpriced, and I was afraid this place confirmed that, but Dan seemed very fair in me most of my money. I've heard storied about dealerships being overpriced, and I was afraid this place confirmed that, but Dan seemed very fair in resolving my problem. More

Great customer service and sales department! Zach was very helpful and the finance department also was great in explaining our options for warranties, payments, etc. very helpful and the finance department also was great in explaining our options for warranties, payments, etc. More