Westway Ford

I purchased my 2013 Ford Escape about 2 weeks ago. Zach was extremely friendly and did everything he possibly could to make sure that I was a satisfied customer. He was professional and down-to-earth all was extremely friendly and did everything he possibly could to make sure that I was a satisfied customer. He was professional and down-to-earth all at the same time. He made sure we were as comforatable as possible throughout the process and offered us water/coffee and my girls some ice cream. He followed up with me by phone afterwards and assisted in getting me set up for window tint. Two weeks after the purchase, when I went in for the window tint appointment, he stopped by and checked up on me and my girls. I felt valued and appreciated. I will most definitely return to Westway Ford to purchase my next vehicle from Zach. Two other exceptional employees I would like to praise are Taylor and Harvis in Service. I went in for window tint on 4/27. Taylor was professional and frienldy, he made sure I was taken care of. Whatever the circumstances were, the tint was taking longer than usual so I waited quite a while, but Taylor and Harvis' attentiveness made the situation comfortable. Harvis went above and beyond and offered me and my 3 children hot dogs and chips, and brought us some water. I am amazed with the awesome customer service, cleanliness of the building. I love the decor, the snacks, coffee and play area. One of the managers brought donuts for the customers waiting. My vehicle was vacuumed and washed. It's those little details that have made me a Westway customer for life. I have recommended Westway Ford to some co-workers and showed off my new car (which they loved)! Thank you Westway staff! More

The service we received from the people at this dealer ship was outstanding . We went in looking at the new trucks . They did not beat around the bush when talking to them about finances or anything . We ship was outstanding . We went in looking at the new trucks . They did not beat around the bush when talking to them about finances or anything . We couldn't get in to a new one but they showed us a 2011 dodge Ram which they could put us in . We had dealt with another Ford dealership which we were drug along for over a week and then didn't put us in one . They didn't even offer a used vehicle . We decided to go ahead and look at Westway Ford and the service , friendliness and efficiency was great . We were in the truck the very next day . I have always done business with ford for almost 40 years and will continue . Thank you . More

JJ was so polite, he really knew all the ins and outs of the car I just got! It was refreshing to see how easily accesable the managers were at their sales bar. I feel like I git the very best deal out ther the car I just got! It was refreshing to see how easily accesable the managers were at their sales bar. I feel like I git the very best deal out there, for any one looking for a car co see JJ and Westway! More

Buying a car is very intimidating for everyone, and being a first time buyer there were alot of number being thrown around, JJ explained everything I needed to know about the car and broke down exactly how t a first time buyer there were alot of number being thrown around, JJ explained everything I needed to know about the car and broke down exactly how the process would go. It was nice to know I wasnt being pushed into anything I didnt need or want, I got the car of my dreams and with out having to worry about a thing! Westway really is the way to go! More

I would highly recommend Westway Ford to anyone looking for excellent customer service and especially recommend the associates that helped me with purchasing a new vehicle. They went above and beyond what for excellent customer service and especially recommend the associates that helped me with purchasing a new vehicle. They went above and beyond what I'm sure they are asked to do on a daily basis to make sure that I was completely satisfied with the purchase of my new truck. Also I was very pleased with the commitment they had to make sure I got the best possible financing. So again I would highly recommend that you look into Westway Ford before you purchase a new vehicle from anyone else. More

First, the all new Westway Way Ford Dealership buildings are absolutely amazing! brand new, and fresh buildings and atmosphere makes this dealership a must visit for a brand new Ford vehicle. From walking i are absolutely amazing! brand new, and fresh buildings and atmosphere makes this dealership a must visit for a brand new Ford vehicle. From walking in and being greeted by the most friendliest and courteous receptionists, to meeting with my sales consultant JJ Kinzbach...I felt at ease with my buying experience. JJ was very professional, knowledgable, and absolutely courteous to what my needs were in a Ford vehicle. We test drove a couple of vehicle, and the only difficult decision I had to make was which vehicle I wanted..considering this Westway Ford dealership gave me rock bottom pricing figures from the get go to make this a no haggling experience. Without JJ and his sales experience there could have been potential for a difficult buying experience. Gladly appreciate Westway Ford and their management teams, and JJ for going the extra mile to ensure I was a happy customer. Can't wait to buy my next Ford he at Westway Ford. More

I went for 15K service, after the service i found a warning light on my dash board. when i asked about it they said there may be some issue with the crank shaft etc. and when i asked how long will it t warning light on my dash board. when i asked about it they said there may be some issue with the crank shaft etc. and when i asked how long will it take to figure out correctly then the guys said it will take 2 or 3 days. This is insane. Before giving the car i did not see that warning sign,but after the service i started seeing. and the staff had no idea of what it is and he is not able to guide me correctly. i am not at al happy with this, not knowing what to do got my car back. I dont know now what will happen. I did gave call to the Service director, all the time it went to VM. Writing this feedback at least they will take care of other customers. More

While my initial visit to Westway Ford was a pleasant experience, I've found the dealership to be quite unprofessional as well as extremely negligent since. When dealing with a Mr. Soto, I was asked if experience, I've found the dealership to be quite unprofessional as well as extremely negligent since. When dealing with a Mr. Soto, I was asked if I'd like to add the extended dealership warranty, which I declined, and continued to sign papers accordingly. Upon making sure my loan was in order just a couple days after this meeting with the finance department, I'd found that the dealership did in fact add almost $2,000 on to my loan for the same warranty I'd very clearly declined. This being over two months ago, I've traveled over 30 miles three separate times in order to complete the papers to, yet again, decline the warranty. It still has not been taken off my loan, and no one, including the general manager, is willing to speak with me about the issue. I am extremely disappointed with the dealership and well past the last straw with them. More

Just wanted to say it was a good experience working with Dion Johnson and my sales rep Sedrick, They really worked with me if anyone need to buy a car please and I do say please go see Sedrick and Dion they Dion Johnson and my sales rep Sedrick, They really worked with me if anyone need to buy a car please and I do say please go see Sedrick and Dion they work hard in getting you done. More

thank you for giving me a call and making it right and finally agreeing to have some integerty and keeping your word on putting the spoiler on the car. finally agreeing to have some integerty and keeping your word on putting the spoiler on the car. More