Westway Ford

Everyone at the dealership was friendly. Damon was awesome to work with--very to the point and exact when it came to answering questions about the car and the services provided! He went over and beyo awesome to work with--very to the point and exact when it came to answering questions about the car and the services provided! He went over and beyond in making sure I was happy with my purchase and continues to make himself available if I need any questions answered or information about my vehicle! The next vehicle we purchase will be from him!! More

I've bought four cars from Westway Ford over the past five years for my family. They're always easy to deal with, way better than the other dealers in town. I can always expect them to give me the best d five years for my family. They're always easy to deal with, way better than the other dealers in town. I can always expect them to give me the best deal possible. Westway has a big selection too, so I can ask for features and they'll find me a Ford that has everything I want. I don't have to spend hours finalizing the car deal, they're really quick and offer up some really cool extras like a the extended warranty and spray in truck bedliner. Westway also has a very knowledgable staff. We had a hundred questions about how to work the Ford Sync system and they took the time out to answer all of our questions. Then they showed us even more. I also like their jingle. More

Great dealership! Have bought several things there and will buy again. Very very friendly and helpful! Service department is willing to do whatever it takes to take care of the customer! All of our visits will buy again. Very very friendly and helpful! Service department is willing to do whatever it takes to take care of the customer! All of our visits have been a very good experience. Westway rocks!! More

The whole experience was very satisfying. We were treated with respect and kindess the entire time. We were trading in a car and we were given the best trade-in money from any other dealer. I will bu treated with respect and kindess the entire time. We were trading in a car and we were given the best trade-in money from any other dealer. I will buy my next Ford from Damon and the Westway Ford Team. More

Damon and the crew always take care of our purchasing and service needs, they are frendly, prompt and knowledgable about the products they sale and service. I have been a Westway Customer for about 3 years n service needs, they are frendly, prompt and knowledgable about the products they sale and service. I have been a Westway Customer for about 3 years now and send my freinds and business associate there for their Ford needs. As of this date I have not had any of them give me a negative report about their experiance. More

everytime i come in, i am greeted with a smile. my dream car was a shelby 500 and damon pompa made it possible. they went out of their way to put me in my new car. i've had a few issues with the transmiss car was a shelby 500 and damon pompa made it possible. they went out of their way to put me in my new car. i've had a few issues with the transmission and westway ford's service staff immediately tackle the issue to ensure a fast, thorough, and quality repair job. i am very satisfied with westway ford and their staff. i would gladly recommend them to a friend or family member. More

I buy a lot of cars for personal use (28 so far) so it is safe to say I have seen many dealers. I recently purchased a used truck from Westway Ford in Irving, Texas and let me say that it was one of the best safe to say I have seen many dealers. I recently purchased a used truck from Westway Ford in Irving, Texas and let me say that it was one of the best and fastest purchasing experiences I have ever had. I think I spent a total of 3 hours from test drive to drive out. One of the owners of the dealership came to say hi and spent 30 minutes with me wondering what they could do better! That says a lot in my book! If you are looking for a new or used vehicle, I would strongly recommend Westway Ford. More

On Monday, June 14th, 2010, our company truck, 2005 Ford F350 began overheating when pulling loaded trailer. The radiator reservoir was still full and after idling for a few moments, engine temperature redu F350 began overheating when pulling loaded trailer. The radiator reservoir was still full and after idling for a few moments, engine temperature reduced back to normal. My extensive experience diagnosed problem to be a plugged oil cooler and vehicle driven to North Central Ford whom CONFIRMED radiator was in perfect working condition. Unfortunately they would not be able to work on truck for several days so had to look elsewhere for immediate service. Called Westway Ford and transferred to service advisor, Joe Conyers and told him what I needed to be done. He promised if truck was there in 30 minutes, it would be repaired by lunch the next day. Truck was delivered on schedule and Joe met me in service drive. I again told Joe the oil cooler was plugged and instructed him to replace it along with the oil cooler screen and fuses that control dashboard lights and rear running lights which were not working. He clearly wrote each of my requests on spiral notebook along with my contact information. For several days, Joe never called back nor returned phone calls. On third day when he refused to return calls, I called Service Advisor Director, Larry McLaurin and told him about Joe. Moments later Joe called to inform me that radiator was blown out and would cost $800. I told Joe that I never asked him to check the radiator. It was just serviced and another Ford dealership confirmed the radiator was in perfect working condition on the day it overheated. I again instructed Joe to replace the oil cooler and oil cooler screen. Joe promised the vehicle would be ready before noon the next day, Thursday which he never did so I again called Service Manager, Larry McLaurin. Larry assured me that vehicle would be ready by noon the next day, Friday. In meantime, I was renting comparable vehicle for approx $250/day from Capps Rental. What was supposed to be single day rental had now cost over $1000. Late Friday, I went to pick up vehicle. Oil cooler and oil cooler screen was not repaired but radiator was replaced without authorization! Service Manager Larry McLaurin would not make himself available to speak to me in person. I was told by service cashier I would have to pay invoice in order to drive vehicle. Hours after picking up vehicle, I was ticketed by Dallas Police for non-working running lights. The very lights I instructed Joe to repair. Monday morning, I called Larry to inform him of my ticket and if he went to look at Joe’s notebook he would see my instructions to have lights repaired. At this time Larry informed me Joe had been fired for incompetence and failure to complete his job task in this matter. Days following, truck was lightly used but not until Friday did it have a trailer hooked up to it. Within a few miles, secondary fan began turning on and off exactly had it did before Westways repairs. Then white smoke began gushing out the tailpipe and you could smell engine coolant. Because the repair I authorized was ignored, the EGR valve and the EGR cooler was now destroyed. Confirmed as well was the $800 radiator NEVER had to be replaced and if it was damaged, it was done so during the unnecessary removal. Vehicle driven back to Westway where I insisted to meet with Larry McLaurin who apologized for Joe ignoring my repair orders and I would be taken care of. A few hours later I was told the oil cooler needed to be replaced as well as the EGR valve and EGR cooler. EXACTLY what I had instructed Joe to repair the week before except for EGR valve and EGR cooler which was only damaged due to Joe’s negligence that Westway Ford acknowledged! The estimate was nearly $4000 and they expect me to pay for it. Do they seriously expect a customer to have to pay for one of their “certified service advisor’s” incompetent mistakes that they already admitted to and fired an employee for? I emailed Westway Ford's Managing Partner, Barton Hankins and he simply forwards them to others and nothing gets resolved. More