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Westway Ford
Irving, TX
527 Reviews
Our mission at Westway Ford is simple: we want to provide you with absolute customer satisfaction from start to finish by giving you the best Ford purchasing experience possible. As a five-time Ford President's Award recipient for customer service excellence and quality assurance, we truly believe that shopping with Westway Ford is the Best Way. As your local Dallas and Fort Worth Ford dealer, our continued success is predicated upon your continued happiness. For over 30 years we've served North Texas with a comprehensive inventory of new Ford cars, trucks and SUVs, a leading Ford auto service and repair center, and a great selection of quality used cars from a variety of automakers like Toyota, Nissan, Chevrolet, Honda and more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 527 reviews
August 21, 2023
I took my F150 in for an oil change Friday, August 18, 2023 around 10:00 - 10:30. It took them 6 hours to complete my oil change. Worst service I have experienced in all the times I have taking my truck 2023 around 10:00 - 10:30. It took them 6 hours to complete my oil change. Worst service I have experienced in all the times I have taking my truck there. T. Austin More
by warprunllc
Employees Worked With
Lakita?
August 09, 2023
Great experience. Derek in the service department was so helpful and knowledgeable. Will be asking to speak with him everytime I return. Derek in the service department was so helpful and knowledgeable. Will be asking to speak with him everytime I return. More
by traviztyone
Employees Worked With
Derek
August 09, 2023
Derek assisted us in the service department. Went in for an oil change for my dads truck and he was pretty quick and very personable. Great asset to the team :) Went in for an oil change for my dads truck and he was pretty quick and very personable. Great asset to the team :) More
by Rosemeisters
Employees Worked With
Derek Burton
August 08, 2023
Great customer service! ! Derek in Service greeted us immediately upon arriving at the dealership. Very professional and helped us with all our concerns. We will definitely ! Derek in Service greeted us immediately upon arriving at the dealership. Very professional and helped us with all our concerns. We will definitely be returning in the future and will be referring our friends and family members. More
by LindaM
Employees Worked With
Derek Burton
August 08, 2023
Derek in the service department was by far the most helpful person i’ve ever met at a car dealership, i will 100 percent be coming back to west way ford. helpful person i’ve ever met at a car dealership, i will 100 percent be coming back to west way ford. More
by bob jones
Employees Worked With
Derek
August 07, 2023
At one point I thought I wanted a new truck. Westway had the truck I thought I wanted. After speaking with them it did not have the 5th wheel prep. So the sales guy called me a week later saying Westway had the truck I thought I wanted. After speaking with them it did not have the 5th wheel prep. So the sales guy called me a week later saying he had another one. I was over it and asked him to take me off the call list. Now I receive calls weekly almost daily about trucks from different salespeople. I have asked everyone to take me off the list, and they won't do it. So when I decide to buy a new truck it won't be from them. More
by Zkennedy2217
