Westway Ford

Lissette Santana is excellent! She is the reason I’ll be back for more service. She delivered a white glove service and was very professional. They need ten more like her. She was She is the reason I’ll be back for more service. She delivered a white glove service and was very professional. They need ten more like her. She was very thorough in making sure I was kept up to speed with my truck. Thank you Lissette, you rock! More

Avoid this dealership Short version: They left my car in worse shape than when I dropped it off, they wasted my time with bad diagnoses, and they don't seem too keen to communicate with you or answer you in worse shape than when I dropped it off, they wasted my time with bad diagnoses, and they don't seem too keen to communicate with you or answer your questions too quickly. I got better and more helpful service in 15 minutes at Autozone than I did 3 days here. Day one: I brought my Ford Focus in after it wouldn't start and was idling rough, no CEL was on but the battery was pretty new so it seemed weird that it wouldn't start at all and I was worried there would be electrical issues I couldn't diagnosis. I made an appointment for the morning and dropped it off first thing, the Service Rep told me it'll be a couple days before they can run a diagnostic and that the diagnostic itself will run $200. He also told me that they didn't provide loaners, even though their website stated they did. Why take an appointment if I'm just going to have to wait. thenext day the Service Rep called me and told me the battery was dead and they wanted to replace it. I told them that was weird since I had replaced the battery only a few months ago and asked why the battery would be dead so soon, but he said that they wouldn't be able to determine a root cause unless they changed the battery... for $300. I'm no expert, but couldn't they have just pulled the battery and tested it to see if it were good or put a temporary battery in the car to run a diagnosis on it? After discussing this with him I eventually agreed to putting a new battery in. He told me that they would get that taken care of, and they would rescan the car and it would probably be ready by the end of the day. I heard nothing the rest of the day, I try calling after I get off work and I can't get connected with anyone. I somehow eventually get through to the Service Rep after 4 or 5 tries and I ask him if my car is ready. He states that he has already left for the day and he'll check on the status of the car the next morning. If the car was supposed to be ready by the end of the day and it wasn't then why didn't he update me before he left? I didn't think changing the battery would take so long, and I figured it was in front of a tech if they had determined the battery was dead. The Service Rep got with me the next morning and stated that the battery still hadn't been changed and it wasn't even in front of a tech or in a service bay. I asked if they were going be able to get to it today, at this point it had been over 48 hours without any real diagnosis. He said he would try to talk to the techs and push them but he couldn't promise anything. I try calling again a few hours later to see if they had at least gotten it in front of a tech, but the service rep stated that my car had not even made it into a bay for the work to start. At this point I had enough, and asked if I could pick it up and take it somewhere else. He stated I would still owe $200 for the diagnosis fee. I told him it didn't seem like they had done any diagnosis. They'd been able to determine that the car wouldn't start, but I had told them that when I dropped the car off. That doesn't seem like much of a diagnosis from where I'm sitting. We were able to get that fee waived, so points to them for that. He asked when I would pick it up and I told him at the end of day after I got off work, and said that would work for him and give him time to get the car ready. I'm not sure what all he got ready, because it was still on the back lot and clearly hadn't been touched since they tried the initial diagnosis. The hood was popped, the seat was still wrapped in plastic and the odb2 access door was opened. I was able to jump it using a battery that I had brought and when the car started I noticed that CEL light was now on, the windows had a bounceback effect and the windshield wiper fluid cap was missing. In short, the car was in worse condition than when I left it with them. More

By far the worst dealership to deal with. I went in to buy a $95,000 Truck and they tried to tac on $25,000 to the msrp, charge me $5,400 for a bed liner, window tint, lock lugs, and mud flap I went in to buy a $95,000 Truck and they tried to tac on $25,000 to the msrp, charge me $5,400 for a bed liner, window tint, lock lugs, and mud flaps. They also tried to give me $10,000 less than fair market value for my trade. All together they were trying to make $40,000 in their pocket. Stay clear of this place!!! More

If MARKUPS, OVERPRICING, and SCAMMING CUSTOMERS were given a face, it would be this place right here. The way they deal is ridiculous they slapped an additional $12,000 markup on my Ford Maverick Lar given a face, it would be this place right here. The way they deal is ridiculous they slapped an additional $12,000 markup on my Ford Maverick Lariat Hybrid truck which I ORDERED almost 6 months back, I doubt that they care even slightly about customer satisfaction. The Salesperson, Manager and I think there director Ryan none wanted to make a deal in fact he came to me and Just said he cant make things work and felt. It's best to steer clear of them at all costs if you're in the market for a new vehicle. From the instant I stepped foot into the dealership, a strange discomfort settled within me. Without delay, I inquired about the markup on the truck, only to be met with a vague explanation from the salesperson regarding "market demand". Despite my efforts to negotiate the price, they adamantly refused to compromise. I tried negotiating with the dealer, but they were completely unreasonable and unwilling to make any kind of compromise. They were rude and dismissive, and it was clear that they had no interest in providing a fair deal to their customers. I felt like I was being scammed, and it was a truly horrible experience. To make matters worse, the salesperson I was working with was incredibly dishonest. They made promises that they had no intention of keeping, and they lied to me multiple times throughout the buying process. It was clear that they were more interested in making a quick buck than building a lasting relationship with their customers. Overall they are dishonest, aggressive, and completely unprofessional. If you're looking for a new vehicle or ordering one , save yourself the trouble and find a dealer that actually cares about their customers. This dealer is a complete disaster, and I would never do business with them again. More

I had my F150 serviced on March 6. When it was completed the crescent wrench indicator was on, and I'm getting poor performance. I was told that eventually, it would go off, but to dat When it was completed the crescent wrench indicator was on, and I'm getting poor performance. I was told that eventually, it would go off, but to date, it's still on, the truck acts sluggish when I step on the ignition, and gas mileage has decreased. The check engine light occasionally comes on, (it was off when I made the appointment), but I never had the other problems until after my truck was serviced. I purchased my vehicle from the dealership, and have returned it for service over the years but after this, time, I'm doubtful that I will return again. More

I just bought a bronco raptor from there is awesome and Denver Austin was salesman that helped me out Denver Austin was salesman that helped me out More

My mother had her vehicle brought in to have her transmission checked. The dealership told her there was nothing wrong after the car waited in the lot for 2 weeks to be checked. She continued to hav transmission checked. The dealership told her there was nothing wrong after the car waited in the lot for 2 weeks to be checked. She continued to have problems for a month and brought it to another repair shop that immediately found a coded issue. Those mechanics brought it in to Westway themselves and ran the SAME scan and it popped up positive. My mom has now been driving on a faulty transmission for a month. They then say it will be 45 days to fix it, and did NOT give her a loaner car. Who does that? The repair shop gave my mom a car for free to use out of their own kindness even though they had nothing to do with the issues with the car. Westway said they didn’t have a loaner car. I asked them to reimburse American Autotech(the good repair shop) as they had one she could use. They refused. They will misdiagnose your problem and you will have to get someone else to figure out what’s going wrong. Then you will not be given a car to use while it’s being fixed even if it is their fault it wasn’t fixed 6 weeks ago. I asked to speak to the Gm and one group of sales reps said he was in a meeting. The front desk told me he wasn’t in at all. Then I called my mom to say I was going to write this negative review. They told me to get off the phone or they would call the Police! It’s pretty sad that their customer service is this poor. More

Broke a part during a service and made me pay for the techs mistake. The service manager is very unprofessional. GM will not return emails and the people who work there are totally unprofessional. techs mistake. The service manager is very unprofessional. GM will not return emails and the people who work there are totally unprofessional. More

This dealership is absolutely amazing, Daisy my dales lady made the whole process as simple as possible. The whole staff went above and beyond to make sure I got exactly what I wanted. So thank you Dai lady made the whole process as simple as possible. The whole staff went above and beyond to make sure I got exactly what I wanted. So thank you Daisy, Jessie, Jorge, Ashley and Giavanna for all of yalls help. I would definitely recommend anyone to go check them out. More

DO NOT I REPEAT DO NOT USE WESTWAY SERVICE ! MY TRUCK WAS THERE 1 MONTH AND 2 WEEKS WITH NOTHING DONE. I HAD TO PHYSICALLY DRIVE TO THE DEALERSHIP TO GET A HOLD OF SOMEONE IN THE SERVICE DEPT B MY TRUCK WAS THERE 1 MONTH AND 2 WEEKS WITH NOTHING DONE. I HAD TO PHYSICALLY DRIVE TO THE DEALERSHIP TO GET A HOLD OF SOMEONE IN THE SERVICE DEPT BECAUSE NOONE WOULD RETURN MY PHONE CALLS. ANOTHER 2 WEEKS WENT BY AND I RECEIVED 3 DIFFERENT STORIES ABOUT WHAT WAS WRONG WITH MY TRUCK WITH PRICE RANGING FROM $4500.00, THEN $1200.00 THEN $1400.00 -$1500.00 THEY SAID THEY GOT MY TRUCK REPAIRS CONFUSED WITH ANOTHER TRUCK SAME COLOR. I FINALLY HAD ENOUGH, PICKED UP MY TRUCK TO FIND THE WINDSHIELD CRACKED FROM DRIVERS SIDE TO PASSENGER SIDE AND UP THE WINDSHIELD. THEY FIXED NOTHING ON MY TRUCK THAT HAS BEEN IN THEIR SHOP 4 DIFFERENT TIMES FOR THE SAME THING, NO COSIDERATION TO THAT THE PROBLEM HAS NEVER BEEN FOUND, THEY HAVE FILED THOUSANDS OF DOLLARS AGAINST MY EXTENDED WARRANTY, THEN ATTEMPTED TO FILE ANOTHER $4500 AGAINST MY EXTENDED WARRANTY FOR THE WRONG TRUCK. TOOK NO OWNERSHIP OF THE DAMAGE DONE TO MY WINDSHIELD. WE HAVE BEEN CUSTOMER'S OF WESTWAY FORD FOR 25+ YEARS AND HAVE BOUGHT MANY FORD VEHICLES, WE ARE FORD RETIREES AS WELL , WE HAVE REFERRED NUMEROUS FRIENDS AND FAMILY TO WESTWAY, I WILL MAKE SURE THEY ALL KNOW OF THE TREATMENT I RECEIVED AND I WILL NEVER SET A FOOT BACK IN THIS DISHONEST DEALERSHIP ! THEIR NEW SERVICE DIRECTOR IS A COMPLETE JOKE AS THEY HAVE NO EXPERIENCE IN FORD VEHICLES, THEY CAME FROM ACURA DEALERSHIP. WORST MISTAKE EVER WAS TO GET RID OF THEIR OLD SERVICE MANAGER/DIRECTOR JAMES. YOU HAVE BEEN WARNED STAY AWAY FROM WESTWAY FORD ! **THIS IS A 0 STAR REVIEW, I DONT WANT ANYONE TO MISTAKE THIS 1 STAR AS ANTHING POSITIVE !** More