Westway Ford

Great service , Derek was very professional! I Will definitely be coming back for future services . I Will definitely be coming back for future services . More

At one point I thought I wanted a new truck. Westway had the truck I thought I wanted. After speaking with them it did not have the 5th wheel prep. So the sales guy called me a week later saying Westway had the truck I thought I wanted. After speaking with them it did not have the 5th wheel prep. So the sales guy called me a week later saying he had another one. I was over it and asked him to take me off the call list. Now I receive calls weekly almost daily about trucks from different salespeople. I have asked everyone to take me off the list, and they won't do it. So when I decide to buy a new truck it won't be from them. More

Nick was super friendly, attentive and made the car buying process run smooth! Highly recommend and ask for Nick! buying process run smooth! Highly recommend and ask for Nick! More

Been calling for 4 days straight for Service, NO ONE answers and they hang up on you after leaving you on hold answers and they hang up on you after leaving you on hold More

Me mentieron en la compra de una troca, supuestamente era diésel y me dieron una gas, mi hermano no me pudo acompañar yo no se de camioneta y abusaron por que me vieron que soy mujer y abusaron de mi confian diésel y me dieron una gas, mi hermano no me pudo acompañar yo no se de camioneta y abusaron por que me vieron que soy mujer y abusaron de mi confianza y me vendieron una gas y era diésel tengo un video donde la vendedora Jessica Muñoz me dice que es diésel en mi posición yo confié viendo que era una mujer y pensé que trataba con profesionales y lo que hicieron es un abuso de confianza y se aprovechan que no iba acompañada y si algún manager o gerente gustaría hablar conmigo para que me ayuden a rectificar la situación por favor comuníquese conmigo al 2147942266 More

My husband and I bought a used 2020 Chevy Tahoe in February. As we were leaving after all papers were signed, the salesperson handed us one keyless remote. I asked about only getting one key, and th February. As we were leaving after all papers were signed, the salesperson handed us one keyless remote. I asked about only getting one key, and the salesperson replied yes. We bought a $4,000 protection plan that included keyless remote replacement, so we figured we could get another one that way. A couple months later, I called the protection plan company, and was told that since I was only given one keyless remote, that part of my protection plan was considered void and that the dealership should have given me 2 keyless remotes. So, the finance department sold me a protection plan which is partially void since they didn't give me two keys. I reached out to the salesperson, but she no longer works for the dealership. I made many, many attempts to call someone in the finance department. Finally was able to talk to Melina. I was told that they would split the cost with us to have another keyless remote made, which would still cost us $250. I said that was unacceptable and she gave me the email to her manager. I have emailed both of them multiple times. No response. It seems they do not like to answer emails or phone calls. I would never buy another vehicle from this dealership again. Their customer service is awful once you walk out the door. More

I bought a 2022 F150 from Westway and upon leaving with the truck, the salesman handed me one key fob. I asked where the other key was and he said we only got one key from the previous owner, so you only g the truck, the salesman handed me one key fob. I asked where the other key was and he said we only got one key from the previous owner, so you only get one key fob. I said this is unacceptable and I deserve to get two keys. This is a certified pre-owned vehicle. The salesman said he would run it by management and get back to me in a couple of days. He never did. So I went back to the dealership and asked once again for the second key. The salesman went back to talk to the sales manager and after several minutes, he came back and said they would split the cost of another key. I said that was unacceptable and asked to talk directly to the sales manager. The salesman went back again to the sales manager's office and after several more minutes, a man by the name of Ray came out. I could see the expression on his face he wasn’t going to be cooperative. I held up two fingers as he was approaching indicating I want two keys. Up to this point, I was very pleasant but firm with my request for the additional key. At this point, Ray became unhinged and started yelling at me that no one was going to treat him that way. I tried to appeal to him that all I’m asking for is what anyone would expect, two keys, but he continued to yell at me as if I was dirt under his feet. I’ve never felt so belittled in my entire life. All this occurred in the main lobby in front of customers and other sales personnel who appeared aghast that he would scream at a customer who had just spent a lot of money with Westway. I’ll never go back to Westway again and I can only say that I felt like they went overboard to see how little they could do to make me a happy customer. I can buy a key fob and have it programmed by a locksmith for about $165. Westway's cost would probably be closer to $50. I've bought a lot of vehicles over the years, and I cannot ever remember being screamed at by a sales manager just for asking for a spare key to the vehicle I just bought. I only hope this incident becomes known to the owners of Westway. More

I wish I could give less than one star but I can't so here it is. I called to check on an advertised vehicle and was told they would send a video of the car and see if they could find out why the car on here it is. I called to check on an advertised vehicle and was told they would send a video of the car and see if they could find out why the car only had a 100 miles put on it in a year from when a lease company bought it. That evening a manager called me and said he'd have Edwin send me the video and would look into the mileage question. After more than a day I get a call from Edwin asking when I wanted to drive down and look at the vehicle. I told him I was waiting for the video and answers I was promised. The absolute worst customer service. I can only imagine the terrible experience I'd have if I was at the dealership in person. Do yourself a favor and listen to all the negative reviews of this dealership and avoid them. . More

Lissette Santana is excellent! She is the reason I’ll be back for more service. She delivered a white glove service and was very professional. They need ten more like her. She was She is the reason I’ll be back for more service. She delivered a white glove service and was very professional. They need ten more like her. She was very thorough in making sure I was kept up to speed with my truck. Thank you Lissette, you rock! More

Avoid this dealership Short version: They left my car in worse shape than when I dropped it off, they wasted my time with bad diagnoses, and they don't seem too keen to communicate with you or answer you in worse shape than when I dropped it off, they wasted my time with bad diagnoses, and they don't seem too keen to communicate with you or answer your questions too quickly. I got better and more helpful service in 15 minutes at Autozone than I did 3 days here. Day one: I brought my Ford Focus in after it wouldn't start and was idling rough, no CEL was on but the battery was pretty new so it seemed weird that it wouldn't start at all and I was worried there would be electrical issues I couldn't diagnosis. I made an appointment for the morning and dropped it off first thing, the Service Rep told me it'll be a couple days before they can run a diagnostic and that the diagnostic itself will run $200. He also told me that they didn't provide loaners, even though their website stated they did. Why take an appointment if I'm just going to have to wait. thenext day the Service Rep called me and told me the battery was dead and they wanted to replace it. I told them that was weird since I had replaced the battery only a few months ago and asked why the battery would be dead so soon, but he said that they wouldn't be able to determine a root cause unless they changed the battery... for $300. I'm no expert, but couldn't they have just pulled the battery and tested it to see if it were good or put a temporary battery in the car to run a diagnosis on it? After discussing this with him I eventually agreed to putting a new battery in. He told me that they would get that taken care of, and they would rescan the car and it would probably be ready by the end of the day. I heard nothing the rest of the day, I try calling after I get off work and I can't get connected with anyone. I somehow eventually get through to the Service Rep after 4 or 5 tries and I ask him if my car is ready. He states that he has already left for the day and he'll check on the status of the car the next morning. If the car was supposed to be ready by the end of the day and it wasn't then why didn't he update me before he left? I didn't think changing the battery would take so long, and I figured it was in front of a tech if they had determined the battery was dead. The Service Rep got with me the next morning and stated that the battery still hadn't been changed and it wasn't even in front of a tech or in a service bay. I asked if they were going be able to get to it today, at this point it had been over 48 hours without any real diagnosis. He said he would try to talk to the techs and push them but he couldn't promise anything. I try calling again a few hours later to see if they had at least gotten it in front of a tech, but the service rep stated that my car had not even made it into a bay for the work to start. At this point I had enough, and asked if I could pick it up and take it somewhere else. He stated I would still owe $200 for the diagnosis fee. I told him it didn't seem like they had done any diagnosis. They'd been able to determine that the car wouldn't start, but I had told them that when I dropped the car off. That doesn't seem like much of a diagnosis from where I'm sitting. We were able to get that fee waived, so points to them for that. He asked when I would pick it up and I told him at the end of day after I got off work, and said that would work for him and give him time to get the car ready. I'm not sure what all he got ready, because it was still on the back lot and clearly hadn't been touched since they tried the initial diagnosis. The hood was popped, the seat was still wrapped in plastic and the odb2 access door was opened. I was able to jump it using a battery that I had brought and when the car started I noticed that CEL light was now on, the windows had a bounceback effect and the windshield wiper fluid cap was missing. In short, the car was in worse condition than when I left it with them. More