Westway Ford

DO NOT I REPEAT DO NOT USE WESTWAY SERVICE ! MY TRUCK WAS THERE 1 MONTH AND 2 WEEKS WITH NOTHING DONE. I HAD TO PHYSICALLY DRIVE TO THE DEALERSHIP TO GET A HOLD OF SOMEONE IN THE SERVICE DEPT B MY TRUCK WAS THERE 1 MONTH AND 2 WEEKS WITH NOTHING DONE. I HAD TO PHYSICALLY DRIVE TO THE DEALERSHIP TO GET A HOLD OF SOMEONE IN THE SERVICE DEPT BECAUSE NOONE WOULD RETURN MY PHONE CALLS. ANOTHER 2 WEEKS WENT BY AND I RECEIVED 3 DIFFERENT STORIES ABOUT WHAT WAS WRONG WITH MY TRUCK WITH PRICE RANGING FROM $4500.00, THEN $1200.00 THEN $1400.00 -$1500.00 THEY SAID THEY GOT MY TRUCK REPAIRS CONFUSED WITH ANOTHER TRUCK SAME COLOR. I FINALLY HAD ENOUGH, PICKED UP MY TRUCK TO FIND THE WINDSHIELD CRACKED FROM DRIVERS SIDE TO PASSENGER SIDE AND UP THE WINDSHIELD. THEY FIXED NOTHING ON MY TRUCK THAT HAS BEEN IN THEIR SHOP 4 DIFFERENT TIMES FOR THE SAME THING, NO COSIDERATION TO THAT THE PROBLEM HAS NEVER BEEN FOUND, THEY HAVE FILED THOUSANDS OF DOLLARS AGAINST MY EXTENDED WARRANTY, THEN ATTEMPTED TO FILE ANOTHER $4500 AGAINST MY EXTENDED WARRANTY FOR THE WRONG TRUCK. TOOK NO OWNERSHIP OF THE DAMAGE DONE TO MY WINDSHIELD. WE HAVE BEEN CUSTOMER'S OF WESTWAY FORD FOR 25+ YEARS AND HAVE BOUGHT MANY FORD VEHICLES, WE ARE FORD RETIREES AS WELL , WE HAVE REFERRED NUMEROUS FRIENDS AND FAMILY TO WESTWAY, I WILL MAKE SURE THEY ALL KNOW OF THE TREATMENT I RECEIVED AND I WILL NEVER SET A FOOT BACK IN THIS DISHONEST DEALERSHIP ! THEIR NEW SERVICE DIRECTOR IS A COMPLETE JOKE AS THEY HAVE NO EXPERIENCE IN FORD VEHICLES, THEY CAME FROM ACURA DEALERSHIP. WORST MISTAKE EVER WAS TO GET RID OF THEIR OLD SERVICE MANAGER/DIRECTOR JAMES. YOU HAVE BEEN WARNED STAY AWAY FROM WESTWAY FORD ! **THIS IS A 0 STAR REVIEW, I DONT WANT ANYONE TO MISTAKE THIS 1 STAR AS ANTHING POSITIVE !** More

Joseph in service is horrible, poor communication, I brought my car in for a service recall on Feb 18, Joseph stated service would take up to 4hours, well 6 hours later of him not returning calls, I go brought my car in for a service recall on Feb 18, Joseph stated service would take up to 4hours, well 6 hours later of him not returning calls, I go back up to the dealer only to find out they had to order wires, that according to him would be in the next day, Joseph advise he would have some pickup my vehicle on Mon. Feb 20 at 7:30 am and he would also call to let me know when they're on the way, 7:30 never got here, I call a few times, rep said she would send message over for high priority, a return call never happened, this was a waste of my time on Friday, as well as Monday waiting, I wouldn't recommend no one to this dealer for service, nor to even purchase a vehicle with this type of poor customer service, don't waste your time at this dealer. More

Would recommend this dealership 10/10. . Trey and Kelsey made sure I had the most efficient car buying experience I’ve ever had. Would send friends and family. . Trey and Kelsey made sure I had the most efficient car buying experience I’ve ever had. Would send friends and family. More

Was searching for a truck and Trey found me exactly what I wanted. Couldn’t be happier with my purchase. I wanted. Couldn’t be happier with my purchase. More

First spoke with Kelsey. . he gave me a number for my trade and then passed me over to Treyvon who was very personable and nice. . he gave me a number for my trade and then passed me over to Treyvon who was very personable and nice. More

Dealer prep fee over 4k. Also lost my son's license they took for him to test drive. Will never go there ever again. Of course we did not buy the truck. Also lost my son's license they took for him to test drive. Will never go there ever again. Of course we did not buy the truck. More

I would not recommend buying from this dealership at all. My son and I bought a truck from this place Saturday and it was the worst vehicle buying experience I've ever had. I'm 41 and have bought several veh My son and I bought a truck from this place Saturday and it was the worst vehicle buying experience I've ever had. I'm 41 and have bought several vehicles in my time. Sadly, this was my son's first-time experience buying from a dealership. We get there ready to pay their asking price just to be told they have to mark it up another $4,995 for a 30-day warranty and them getting it ready to sell. I told them we would only pay the asking price plus TTL. They persisted on trying to put extra charges on the asking price. At the end they tacked on $1,100 or so to the asking price saying it was a bank fee for first time buyers. My son was tired of it and just wanted to leave with the truck. I told him we could walk away but he was fine with paying the fee. Again, this place is a horrible place to buy a vehicle. More

I had the great opportunity to meet Myles Nash at Westway Ford while looking for a car/truck. He was so helpful and informative from the start. No pushy salesman that you meet at most dealerships, which was Ford while looking for a car/truck. He was so helpful and informative from the start. No pushy salesman that you meet at most dealerships, which was so refreshing! I will definitely be sending all my family and friends his way!! More

0 Stars - xxxx This Place! #2 if i could give less stars i would. after talking with sales we agreed on a price for a 2021 Ram. i told them that i would finance through my cr #2 if i could give less stars i would. after talking with sales we agreed on a price for a 2021 Ram. i told them that i would finance through my credit union. they tried for over 45 min. to convince me to finance through their finance. i told them that i would return the next day with a check from my credit union. the next day i tried calling West way ford (since 9am) to have them send over documents to finalize the sale. i could not get anyone to get me the document or return my call. 2 days later i still cant get a call back. i had my friend call just to ask about the truck, and now he cant get them to stop calling him. (what a joke) i guess my $54,000 check isn't enough for west way ford. SPECIAL THANKS FOR NOTHING going out to sales team; Kelsey Grammer Edwin Luis people if you can. finance through a credit union, you will save a lot more money than you would through their finance. as you can see they are ghosting me for a reason. More

Horrible experience with the collision department still going through. I had my car serviced for claim through my insurance. I was responsible for a $500 deductible. At the time and still currently going t going through. I had my car serviced for claim through my insurance. I was responsible for a $500 deductible. At the time and still currently going through a financial hardship that issues with my bank for my payment was returned I spoke to will in the collision center was advised to run a check contact me with further problems, I would work to resolve the issue. I received no further contact from will or his manager Kevin although is my neglect negligence not to follow up and get the assure the amount was paid. To my surprise I woke up to my car being gone I was under the impression it might have been stolen or repossessed through my lender it's actually westway Ford came and removed the vehicle from my yard and said illegal repossession for wrongful reposition. But no knowledge no communication no attempt to try to rectify the issue my car is I have a closed gate around my yard they open the gate during the middle of the night drag the car down my driveway and then took it to the dealership. I'm an advice I will be responsible for $750: repossession fee on top of the $500 deductible house I recovered the $500 deductible as I was responsible for but have no means of paying the 750 for having my car towed less than Three City blocks. Kevin the manager of the collision department was not able to give me a receipt for they pay the $750 although he said it is paid I have no point of contact with this repossession company to dispute their tactics, potential damage to my vehicle and my gate and why the $750 fee is way above the current average. Initially I was angry and then I tried to speak to Kevin to appeal to his sensibility he showed no empathy no compassion. When I question and confronted him about the amount and why there was no attempt by him to contact me he insisted that he called but there are no phone records there are no missed calls no voicemails. He began to get escalated and offended at the idea of me calling him a liar which I did not I just let him know that what he was saying was not accurate. Threaten me we calling the authorities if I did not leave and not to return to his facility unless I had my $750 this was my fifth vehicle that I bought for last week Ford hold on going through financial hardships apparently and it's a matter of I cannot work without my car I cannot pay the 750 and still be able to make my own payments I cannot work without my car I'm there for not able to make my own payments. I've asked to try to do a payment plan I've reached out to the general manager and have had no response when I spoke to a sales manager their effort was to sell me another car and kept me in the dealership for almost 3 hours this has been a horrible life-changing experience Kevin you should be ashamed I know you have a job to do but you should have some compassion who in the right mind would make a business decision just pay $750 to recovery fee internet eventually done the responsible thing and pay the $500 fee you would have been out $1,250. You've lost a customer for life More