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Whaling City Ford
New London, CT
569 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 569 reviews
September 17, 2025
Avoid this dealership if you can. I purchased a new battery from them in May, and just a few months later my car won’t start without a jump. A tow company confirmed the battery its I purchased a new battery from them in May, and just a few months later my car won’t start without a jump. A tow company confirmed the battery itself is defective. When I brought it back, I was told they would need to keep my vehicle overnight. That quickly turned into “up to a week” — just to replace a warranty battery. I spoke with the service manager, Scott, and unfortunately received no real help. His only explanation was that “every Ford dealership is behind on warranty work,” with delays lasting 30, 60, even up to 90 days. That might be manageable for large fleets with multiple vehicles, but for everyday drivers who rely on their one car, it’s completely unrealistic. Bottom line: Ford sells the product, but when it fails, the customer is left to deal with the inconvenience. If you value your time and reliability, I strongly suggest looking elsewhere for service. More
by Chris
Employees Worked With
Scott Royes
August 12, 2025
Great service, Professional salesman and great price for my 2022 Audi Convertible! Got a good price for the Audi and for my trade in! my 2022 Audi Convertible! Got a good price for the Audi and for my trade in! More
by azuresmom
Employees Worked With
Randy did creatives did Jim the sales manager , Sales Employee
March 22, 2025
Problem was taken care of rapidly . personnel were attentive and polite. Explained necessary procedures to ensure proper safety and security will follow up. personnel were attentive and polite. Explained necessary procedures to ensure proper safety and security will follow up. More
by Dmss4
Employees Worked With
Daniel Corriveau, Aaron Borsher, Sales Employee, Alyssa Egan, Bruno Aparicio, Terrance Mitch Maher, Alberto Santana, Joseph Lamonica
February 27, 2025
It was a great experience working with Eric on purchasing the Bronco sport. Eric was great! I felt comfortable through the process! Eric explained everything and answered my questions. Whaling city ford is i the Bronco sport. Eric was great! I felt comfortable through the process! Eric explained everything and answered my questions. Whaling city ford is in good hands with a salesman like Eric Nunez! More
by Ctbomberswhite
Employees Worked With
Eric Nunez, Sales Employee
February 10, 2025
Raymond Morabito was a laid back salesman that made car searching easy. He made my car search smooth and casual. Now I drive a great 2016 Mazda 3. searching easy. He made my car search smooth and casual. Now I drive a great 2016 Mazda 3. More
by Johnmonw
Employees Worked With
Raymond Morabito
January 31, 2025
It was a good experience all around. Rebbekka was a great help.She kept me updated on the work that was being done and answered all my questions.I will definitely reccomend them and I wil Rebbekka was a great help.She kept me updated on the work that was being done and answered all my questions.I will definitely reccomend them and I will continue to use them. More
by Barbara H
Employees Worked With
Rebekah in service
