Whaling City Ford

Martell went above and beyond to accommodate me. The whole staff was very accommodating and easy to work with. The whole staff was very accommodating and easy to work with. More

Took my 1-year-old car (under 20k miles) in for service and asked them to check the automatic wipers. They initially quoted a $199 diagnostic fee. I declined, but they assured me it would be covered under and asked them to check the automatic wipers. They initially quoted a $199 diagnostic fee. I declined, but they assured me it would be covered under warranty. After inspecting it, they identified a broken rain sensor caused by a previous windshield replacement—information I had already disclosed upfront when dropping off the vehicle. Shortly after, I received a call confirming the repair was covered under warranty and that the part was ordered. Twenty minutes later, they called back to reverse their stance: it was no longer covered, and I was on the hook for the $199 fee. Save yourself the hassle and go to a different Ford dealer in the area. Once they tell you something is covered, expect them to backpedal. More

Hands down the best car buying experience I have had. Juan was incredibly helpful and went above and beyond in getting me into the vehicle I was after. Juan was incredibly helpful and went above and beyond in getting me into the vehicle I was after. More

The Whaling City dealership was beautiful and very comfortable! Everyone were very friendly especially Heather! I was extremely confident with all the transactions that took place! I consider that was comfortable! Everyone were very friendly especially Heather! I was extremely confident with all the transactions that took place! I consider that was the best experience I’ve ever had buying a vehicle! Thanks to the whole wonderful process that I’m completely satisfied!! Sincerely James More

I took my vehicle in on Thursday because heater blower was not working. They looked at it and said needed to order part. Asked to keep it over the weekend, I said ok. Monday comes part is in but no one wo was not working. They looked at it and said needed to order part. Asked to keep it over the weekend, I said ok. Monday comes part is in but no one worked on it and I waited around all day waiting. No call to tell me no one worked on it. Car was finished on Tuesday. Work was done professionally but them not calling on Monday makes me rate lower. More

My Whaling city Ford experienced was excellent. The customer service from Juan the sales dealer and his colleagues are out standing professional people. I thoroughly recommend Whaling city Ford. The customer service from Juan the sales dealer and his colleagues are out standing professional people. I thoroughly recommend Whaling city Ford. More

Heather and company were a pleasure to work with. No pressure and a fair deal. I love the Mustang. No pressure and a fair deal. I love the Mustang. More

Very accommodating job done quickly and I was surprised to get an appointment on the same day to get an appointment on the same day More

I just purchased a new Bronco. I was fortunate enough to have Heather as my sales person. There was no “used car salesman” shenanigans with Heather. She was very knowledgeable I was fortunate enough to have Heather as my sales person. There was no “used car salesman” shenanigans with Heather. She was very knowledgeable about the vehicle and walked me through everything. Heather made it fun and put me at ease immediately. We will be going back to her when we buy our next vehicle. More

I would like to say that I am thankful that I was able to get a same-day appointment because my car was running hot and low on coolant. However, other than that, I am not happy with how my appointment or the get a same-day appointment because my car was running hot and low on coolant. However, other than that, I am not happy with how my appointment or the communication went. I was told I had a failed water pump and that it would only take a few hours so I got a courtesy ride home. After a few hours, I called service and I spoke to Olivia. I requested an update about my car and she told me it would have to be kept until the next day and there was nothing she could do to help me. I called back and got Olivia again and I asked why I wasn’t told that my car needed to stay longer and what I was supposed to do for over 24 hours without a car when I was told it was only supposed to be a couple hours. She stated she was not my service advisor and she shouldn’t even be having this conversation with me. She also stated that there’s nothing she could do because the technician did not update. She then put me on hold for over 10 minutes. My service advisor answered the phone. I believe her name was Camryn. She stated that the technician could not get a bolt off and that it would possibly be another hour and a half so I said OK thank you. I got a call back when my car was ready so I headed to the dealership and while I was waiting for my paperwork to be done, a manager went over to the service area and was talking to the team about how one service advisor should not be so honest with customers and he needed to be trained better. He also asked if for example, if they had gotten a hold of the $2800 guy and it kind of felt like he was pushing the service advisors to just collect money which I understand from a business standpoint. Because he kept saying how they needed to be up for once. However, I felt like people were just numbers to him, and since my water pump was covered under warranty, I feel like I was treated like I didn’t matter because I was not a paying customer. My first and last name weren’t even spelled correctly. My seatbelt was also latched so upon getting in my car I sat on it and was blasted in the face with max ac. This was a really disheartening First experience at this dealership. More