Whaling City Ford

I will not do business with Whaling City Ford. I was offered $2500 which is near $4,000 below market value for my car if it was in its worst condition possible. My car in its worst condition sh I was offered $2500 which is near $4,000 below market value for my car if it was in its worst condition possible. My car in its worst condition shows as worth $6000 worst case , but my car is in near perfect condition. Was also told byconsider representative my car had a salvage title which it does not I have it in hand and sent a copy of it to dealer representative showing it was not a salvage title they didnt want to hear it told me Carfax showed it having a salvage title . After giving me a unfair tradin value for my car and quoting me a high monthy payment based on a $25,000 purchase , then had the nerve when I said ill take my chances with other options came back and said amd i quote "what other options" amd proceeded to sand me a cell picture of thier computer screen showing just the top of the carfax which by the way did not say salvage title but said sold at salvage auction. And last but not least said if i sell it brimg the cash in as money down . So as of cureent i listed it in facebook market for $8500 after that conversation figuring the buyer would negotiate it down and I just was hamded $7000 for it whixh I certainly will NOT be spending at Whaling City Ford ! More

So pleased with my new mazda. Great sales person Daniel went over it all for me Definitely recommend whaling. Great sales person Daniel went over it all for me Definitely recommend whaling. More

I knew my leased Subaru had some equity in it, and I really wanted to own a 2022 Ford Bronco Sport. Ford worked with me every single step of the way to make the tricky transaction happen smoothly, lock really wanted to own a 2022 Ford Bronco Sport. Ford worked with me every single step of the way to make the tricky transaction happen smoothly, locked me in right before a rate hike, and we landed on a monthly payment price *AND* an out-the-door price that was doable for me and my budget. These guys were awesome, especially Joe Lamonica! What a gem. Happy to be a new customer of Whaling City Ford and will share my positive experience there with everyone I know. They didn't try to force me to do anything I wasn't happy with - I told them what I wanted, and they made it happen. No frills. Fantastic. Highly recommend Joe!!! More

Unfortunately, Whaling City has ignored multiple phone calls and emails requesting my $368 refund for the balance of new vehicle registration fees (I was an out-out-state buyer). The finance person disput calls and emails requesting my $368 refund for the balance of new vehicle registration fees (I was an out-out-state buyer). The finance person disputed the official published fee schedule information then stated it was not relevant as I would be refunded the difference. Even after contacting the owners, it’s now been almost 4 weeks since I took delivery and expect they will never refund me. Based on my experience, I would say Whaling City is a “stealership”. More

Terrible service. The reason I stay away from car dealerships. I brought my car in to get the heating system checked out. The mechanic said that I needed a new thermostat so I had it replaced. When I dealerships. I brought my car in to get the heating system checked out. The mechanic said that I needed a new thermostat so I had it replaced. When I picked my car up I was told “your heat is hotter than ever”. I drove around with the car for about a week and could tell that the heat WAS NOT “hotter than ever”. I called ford back to tell them what was wrong and I was told to bring my car back in but I would still have to pay for whatever the problem was. A week after I got the thermostat “fixed” my car broke down on the side of the road, the reason was because I had a cracked thermostat housing unit. I took my car to another auto shop and they fixed the unit but told me I needed another thermostat and that the thermostat housing unit should have been replaced when I brought my car to Ford. 0/10 would recommend anyone brings their car to whaling city ford for auto work. More

Didn't do the job i asked for and had the nerves to charge me for the job they did, which was already done a few months prior to this visit. charge me for the job they did, which was already done a few months prior to this visit. More

I cant say enough to thank Joe Lamonica for all his help. He was so helpful going over all the details. We had such an exciting day. Thank you for everything. Customer service from all of them made for an e He was so helpful going over all the details. We had such an exciting day. Thank you for everything. Customer service from all of them made for an easy time.. More

The sales staff went out of their way to get me the The sales staff went out of their way to get me the vehicle I wanted. Special thanks to Mitch for the time and effort he spent on my behalf. I highly The sales staff went out of their way to get me the vehicle I wanted. Special thanks to Mitch for the time and effort he spent on my behalf. I highly recommend Whaling City Ford. More

Joe L. Great experience! Helped me over and over again to get me into what I wanted! Goes above and beyond! Would buy here again! get me into what I wanted! Goes above and beyond! Would buy here again! More

It is really sad when you drive 40 minutes to buy a new car. Now two months later there is a shimmy in the steering. I have been a customer for 45 years. I am told they might possibly be able to fit me in car. Now two months later there is a shimmy in the steering. I have been a customer for 45 years. I am told they might possibly be able to fit me in later next week. This is the only car my wife and I have. So we have a ca with a steering issue. I guess they want us to drive it like that. The sales people where nothing special as well, this also includes the owners promises he made with us. It is under new management. Will no longer go to this dealership. Totally done with them. More