Whaling City Ford

The service staff was able to fit me in for an oil change and tire rotation on short notice, and had the car ready exactly when they said it would be. The only negative comment I have is that today there se and tire rotation on short notice, and had the car ready exactly when they said it would be. The only negative comment I have is that today there seems to be a vibration in the steering wheel. I will have to go back in to have that looked at. More

After work one day I had some vehicle issues so I called Whaling City Ford and spoke with Jeff in the service department. He scheduled my vehicle for service the next day and diagnosed the problem instantly Whaling City Ford and spoke with Jeff in the service department. He scheduled my vehicle for service the next day and diagnosed the problem instantly! During the day of the service I was informed of the status and the completion the completion time. Thank you for the wonderful service. More

The service employee put out extra effort to take care of my needs as quickly as possible. He offered useful advice and reassurance. I felt welcome and appreciated for being a customer. my needs as quickly as possible. He offered useful advice and reassurance. I felt welcome and appreciated for being a customer. More

Excellent service department, vehicle went in starting up with hesitation, vehicle left starting up without hesitation!! Marcus is a joy to work with. Not only handsome, but courteous, sincere, and overall t with hesitation, vehicle left starting up without hesitation!! Marcus is a joy to work with. Not only handsome, but courteous, sincere, and overall the perfect salesman (also a great sense of humor). More

The service was great. I brought my car (found a parking place easily). When I had an Expedition (ten years ago or so) I used to have a hard time finding parking. The service manager asked if I wanted t place easily). When I had an Expedition (ten years ago or so) I used to have a hard time finding parking. The service manager asked if I wanted to have my car washed, and I said yes. They called me to pick it up in an hour and 10 minutes. Everyone was very nice. More

Service was prompt and accomendating to my schedule. Employee was friendly, offered coffee and check out was easy. I have no cmplaints regarding my service experience on Saturday, Feb.16. Employee was friendly, offered coffee and check out was easy. I have no cmplaints regarding my service experience on Saturday, Feb.16. More

I would like to thank Jeff for his assistance with the issues with my Edge. We are alittle confused on the diagnosis of the rotors because we have only owned the car less than a year and would have thoug issues with my Edge. We are alittle confused on the diagnosis of the rotors because we have only owned the car less than a year and would have thought that the rotors would have been checked prior to sale. Other than that we are very happy with the service and the Edge. Thank you again, Mr. & Mrs. Joseph Fahey More

Having credit problems your organiztion worked very hard to get the deal done. The credit people were extremely helpful. The service people that we met were also helpful. to get the deal done. The credit people were extremely helpful. The service people that we met were also helpful. More

I went to Whaling City Ford after a really bad experience at another local dealership. WC was recommended to me by several people, so I decided to try them out. Before I went there, I called and spoke with at another local dealership. WC was recommended to me by several people, so I decided to try them out. Before I went there, I called and spoke with Art who answered all of my questions without any BS. So I went down there and asked for Art. There was a gentleman who greeted me right away, and when I said I was there to speak to Art, he came walking around the corner immediately and introduced himself in person. I told him what I wanted to look at, and instead of bringing me to 10 cars I had no interest in, he brought me right to the vehicle I inquired about. It was while I was test-driving this vehicle that he recommended another one which was the same price, less mileage, newer, and fresh on the lot (literally, we went into the workshop to see it as it was being detailed). He arranged a test drive for me, and based on his recommendation and honesty, I agreed to buy. He made the financing process very simple, and ushered me through it, as that aspect of the process can be rather stressful. In just over an hour, we secured financing, signed all the documents, and set a date for pick up. The finance officer who helped me close on the vehicle didn't try to BS me at all. He actually ASKED ME if I WANTED certain extras, and when I said I didn't really want them, he didn't feed me a line of nonsense. I cannot recommend Whaling City enough. These guys are true professionals, and they have an amazing sense of hospitality. You tell them what you want, and they make it happen. They take 90% of the stress out of buying. Art is a real stand-up guy. He'll take good care of you, and he's completely honest. Basically, by the end of an hour, he: a) arranged the pickup of my broken down vehicle and threw me a small trade in bonus b) secured financing and arranged my insurance coverage c) sold me the vehicle I wanted, AND kept me at the price point I was aiming for Bonus Points: He was in the room as I was filling out the paperwork. As most of you know, a lot of salesmen don't do this. So all in all, WC Ford is the place to buy a car in Southeastern CT. You won't regret it. More

This was my first experience purchasing a vehichle online and although I admit that I was extremely hesitant and nervous, Vinnie made the entire procedure very pleasant. He was aware of my concerns and made and although I admit that I was extremely hesitant and nervous, Vinnie made the entire procedure very pleasant. He was aware of my concerns and made every possible. I would highly recommend your dealership to friends and/or family, and without a doubt, recommend Vinnie as the person to contact. What a great guy!! Thank You. Sincerely, Bob Leonow More