Whaling City Ford

DO NOT GO TO THEIR SERVICE DEPARTMENT!!! CROOKS!!! I was in the area visiting from Colorado when the steering rack on my Windstar blew a seal. Normally I would fix it myself, but being 2000 miles from home in the area visiting from Colorado when the steering rack on my Windstar blew a seal. Normally I would fix it myself, but being 2000 miles from home i had little choice but to take it to a dealer. I took the van in and told them - "it needs a rebuilt steering rack." I get a call later in the day from the service adviser telling me that the a-frame was so rotted that they would have to replace it too - adding $1300 to an already $1000 repair. The adviser told me the van was unsafe to drive. I work on this van all the time and knew that there was minimal rust. So I go back to the dealership and look under the van in the parking lot. I don't see any corrosion. Next I asked them to put it on a lift and show me the rust and they refuse! So I tell them I am taking the van elsewhere. Then they try and charge me a $100 diagnostic charge. At that point I told them to get the Ford District Manager on the phone, so they let me go without paying the $100. I took it to the Ford dealer in Mystic who fixed it in one day, said the A-frame was fine and charged $100 less than Whaling City wanted for the Steering Rack. I have put 4000 miles on the van since, it runs fine. I put it up in the air when I got home and there is absolutely no corrosion on the A-Frame. Whaling City are a bunch of crooks who figured I was desperate being far from home and would just pay whatever. This sort of thievery starts at the top. I used to work for auto dealers in the service department and can tell you crooked dealerships have crooked owners and managers. The mechanics and service advisers have little to gain by ripping people off, but they have to go along to keep their jobs. More

After visiting 3 dealerships where the salesmen jumped on me like animals, I decided to buy at whaling city. I bought a used 2007 Mazda 3. Nathan, the sales person was really nice, even though I bugged hi me like animals, I decided to buy at whaling city. I bought a used 2007 Mazda 3. Nathan, the sales person was really nice, even though I bugged him for 3 days. The sales managers (don't remember their names) were great, helped me with all my questions and concerns. Would recommend to buy there, they are much better than most of the dealerships i've been to. More