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Wharton Nissan Cadillac

3.4

6 Lifetime Reviews

1201 Plum Street, Parkersburg, West Virginia 26101 Directions
Sales: (3044) 857-8451

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6 Reviews of Wharton Nissan Cadillac

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November 08, 2018

"Great experience!!!"

- Hazel

Thank you Jim and Mike!! You made my out of state purchase very easy!! I appreciate everything you guys did to make my new car that much better!!!

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Recommend Dealer
Yes
Employees Worked With
Jim Burton
June 19, 2018

"RUN from this dealership. Like NOW!!!"

- Lori(Smith)Coen

Special ordered my car there. While driving at approx 55 miles per hour the hood flew up and hit windshield causing me to wreck. Turns out there was an open recall on hood latch and I was never notified, in fact there were 4 recalls on the car I was never notified about. Nissan agreed to fix car. They did sub-standard work and did not fix all the damage. Picked up car after them having it for 3 weeks and it didn't run right and had horrible smell coming from engine. I called dealership and they had it towed back. I didn't hear from them for a few days and became concerned. I phoned them and they stated that there was "a little mishap with my car". What does that even mean? Turns out when the technician took the car out to try and diagnose the problem, a part they installed came off the car and by the time he was able to get off the road some parts on the car were destroyed. The gentlemen who I was on the phone with stated "If we had installed it correctly the first time this wouldn't have happened". So he states they must order some replacement parts. Now were at almost a month of me not having my car. Finally he calls and says my car is ready. I go to dealership to pick it up and find out oops sorry it's not ready after all. When I finally do get it back they had the nerve to CHARGE ME FOR THE LABOR ON THEIR MISTAKE. And wait it gets even better. One of their ridiculous technicians says to me "you know lady if you would keep up with your recalls this stuff wouldn't happen". Priceless. Me and my daughter could have died in that accident because Nissan never notified us of a recall. But yet they can notify me when there's a special going on. I had the car one week and was driving down the interstate and a part just flies off the bottom of my car. I had to play frogger to run across the highway and pick it up. Thank goodness it didn't hit the car behind me or cause an accident. Called Nissan Consumer affairs and told them the whole story. The gentlemen from Consumer Affairs said he was so embarrassed to say he worked for Nissan after hearing about our accident and experience with the body shop and service department. Then he proceeds to tell me that according to their records, Wharton's did not fix the other open recalls on the car while they had it for almost a month. Don't you think that if you had a customer who almost died in an auto accident because of your faulty product you would make DARN sure that car was completely safe before you gave it back to the customer. Guess our lives are insignificant to Wharton's and Nissan. The regional manager contacted me and asked what they could do to make things right. I told him that all i wanted was my car fixed properly, all the recalls fixed, my money refunded for the labor, and perhaps a simple "Geez we're sorry". His response-"Have a nice day", click. I wouldn't buy a ball point pen from Nissan or Wharton's. Treat people right. Its really that simple. Do not walk from this dealership, RUN RUN RUN! My car is now at another shop getting repaired, I literally had 2 parts in my trunk that have fallen off the car. Down right embarassing.

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Recommend Dealer
No
Employees Worked With
Don't want to add the names since I am considering retaining a lawyer....
December 09, 2017

"Wanted to buy the car"

- Hope the owner knows

Went in tonight to talk about buying a new vehicle with a great sales guy. Finance manger was a complete jerk. Once we agreed on a price, he said that I was acting very suspect that they were cheating me. I stated that the price changed 3 times and that may be why. I told him he didn’t need to act so gruff towards customers and he said “no your gruff”. I said sir, I can go get this vehicle at another lot. He said yes you sure can. I then stood up to leave and said that I was the customer and he shouldn’t speak this way to me. He said so am I. ?? As I walked out I stated it was unbelievable and he shouted from his office “yeah you are unbelievable “. I stopped and told the sales man (who is in shock) I would contact Mr. Wharton. The finance manager yells again “go ahead I know him too”. I am absolutely appalled at this experience. Good luck Wharton in your future business. Nice job Tim Flinn (salesman).

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Recommend Dealer
No
Employees Worked With
Tim Flinn
March 04, 2017

"Great service "

- markdm83

We got a great deal on a new Murano and we got great service. This is our 2nd vehicle from Wharton and they've always been wonderful to work with.

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Recommend Dealer
Yes
Employees Worked With
Rich
July 16, 2015

"Dealer cares more about profit than people"

- opwatchdog

Drove 120 miles to look at a 2006 Cadillac. While the sales person was very nice, they refused to deal with me. Would not budge on price of $14900 for a 9 year old car. Couldnt get me financed because their banks wouldnt lend money on a 9 year old car. Need to have better financing options here.

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Recommend Dealer
No
Employees Worked With
Mr Flynn
January 31, 2009

"Had 1994 Jeep GC Laredo serviced at Wharton's in..."

- Lizard944

Had 1994 Jeep GC Laredo serviced at Wharton's in Parkersburg, WV., and was ripped off, several years ago. I diagnosed problem as a faulty crank position sensor; vehicle would run for 15 minutes then shut down, no spark at coil. Would restart after one hour cool down. Common problem according to Jeep forum posters I interacted with. Was stuck in West Virginia. Couldn't access sensor with limited tools that my friend had. Tried to get in at local mechanics, but all were booked up. Had to get home, so in desperation, called Wharton's and left vehicle there, then rented a car to get home. I called them several days later, and my diagnosis was correct. CPS was bad. Would cost ~$170.00 to fix. I give "OK." They called me back several hours later, said still having problems after replacing CPS, that the CPS may have damaged the computer. Replacement would be $800.00. From having some knowledge of doing my own car repairs, I knew this was BS, as a CPS is a hall sensor, passive and unpowered. It would not cause damage to DME system. I told them so, and they said if they don't replace computer, vehicle will not be fixed. They said they can get a used part, but won't guarantee it. Called me back next day, said they found used part for ~$350.00. Being 300 miles away and desperate to get my girlfriend's truck back, I say "fine." We picked the truck up that Saturday, only sales people present, but they released the Jeep to us. Got it home and looked at the cowling covering the computer, and it had never been removed! It was covered in grime and the bolt heads had never been touched. The dirt and grease on the bolt heads and the cover was totally undisturbed. Not a single smudge in the dirt. Amazing! I took the cover off and the "new" computer didn't even have a fingerprint on it. Bottom line; it was NEVER replaced. I had bigger projects going on at that time, so I never contacted them to complain, not wanting to drive another 600 miles to have them "look at it." Personally, I wouldn't take my dirty laundry there. If you have your vehicle serviced there, be very wary of the sudden 'add-on' surprises, and find a way to mark the parts that they say they're going to replace.

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Recommend Dealer
No
Employees Worked With
Sam? (Not sure)
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