White-Allen Honda

I by-passed the office & managers & got great service. My 2009 Honda Civic would not start after a quick "P-Break" half way back to Dayton driving from Milwaukee. After a rest, it started. Arriving home in My 2009 Honda Civic would not start after a quick "P-Break" half way back to Dayton driving from Milwaukee. After a rest, it started. Arriving home in Dayton, I called White-Allen Honda. ( I was afraid to turn-off the car). White-Allen: "One moment , sir." Music. Wait. Back to someone. "Would you like to schedule an appointment?" No, can I talk to Jared? Bill? Dale? "One moment, sir." Wait. Music.. Hold. More music. Again; "Oh sorry, can I schedule an appointment for you?" No thank you. I hung up. I drove directly to White-Allen. Jared waved me in. I explained. Jared had another mechanic do a full-load test on the battery right then. Read out: "Replace." I filled out the paper work. I waited about 15 minutes in your waiting room. I was called. Job done. $165.00. I paid & came home. Total time: under 30 minutes. White-Allen made a sale because of the mechanics. I explained to Dale that I called once before about a quick question (several months ago). I was transferred to a "manager" (a woman's voice) who would NOT let me talk to a mechanic. I was ready to find another Honda dealer to do my work. Yesterday's experience has changed my mind. You have terrific mechanics there. They know me, I know them. I DON'T know the managers. In my opinion, If a customer wishes, let them talk to a mechanic. More

Excellent, Honest Service This dealership has serviced my car for several years now and I haven't had any post service issues with their work, they have always done a good job. This dealership has serviced my car for several years now and I haven't had any post service issues with their work, they have always done a good job. With my car being so old, they never try to pressure me into any services that I don't actually need and that has been a very big help to me. More

Dropoff and keeping posted as to status of vehicle Discussed service needs. Rep looked records, suggested engine air filter and cabin filter replacements. Done with no delay or problem. Like multi poin Discussed service needs. Rep looked records, suggested engine air filter and cabin filter replacements. Done with no delay or problem. Like multi point vehicle inspection sheet provided. Value tire inspection very much. More

Satisfied!! This was my 1st new car purchase. Randy was ABSOLUTELY amazing and made the process a BREEZE! the finance guys were GREAT as well. I am a HAPPY custo This was my 1st new car purchase. Randy was ABSOLUTELY amazing and made the process a BREEZE! the finance guys were GREAT as well. I am a HAPPY customer and will recommend this dealership to anyone. More

Great customer service! Brian Shults is a wonderful salesman. We've bought 4 cars from him now. One used, two new and one lease. He's been so helpful and made it an easy proc Brian Shults is a wonderful salesman. We've bought 4 cars from him now. One used, two new and one lease. He's been so helpful and made it an easy process each time. He goes above and beyond for his customers. More

Excellent service Bill was able to get my vehicle in right away with no wait. I was also kept informed of what was being done with my vehicle. Bill was able to get my vehicle in right away with no wait. I was also kept informed of what was being done with my vehicle. More

Liars Repeatedly did not get back to me after taking my social security number and personal information. When I finally got to talk to someone I realized th Repeatedly did not get back to me after taking my social security number and personal information. When I finally got to talk to someone I realized that they had taken my personal information after the truck was already sold (apparently). Also advertises vehicles online that are already sold (or are they) Very poor service and sketchy people.( Had a friend call about the truck a day after this review and I am adding now that a man named Hugh told me the truck was sold and it did not actually sell until the following weekend. Very dissatisfied More

Very good Huge Fullerton worked with me, for a couple months, because I'm reducing to a 1 car household and had 2 cars coming off lease at same time. Helped m Huge Fullerton worked with me, for a couple months, because I'm reducing to a 1 car household and had 2 cars coming off lease at same time. Helped me come up with the right combination and Ipurchased a new HRV. More

Do Not Buy From White Allen I came to White Allen at the end of January because I needed a car, bought a 2007 Civic Hybrid with 160,000 miles on it. Drove it 30 miles off the lot I came to White Allen at the end of January because I needed a car, bought a 2007 Civic Hybrid with 160,000 miles on it. Drove it 30 miles off the lot and the check engine light came on, when I brought it back they told me I had a dead hybrid battery and that it was going to cost more than the car to replace it. (Not sure how that one slipped past there certification/inspection process) They offered to replace it with a 2011 Chevrolet Cruze with 100,000 miles on it that had battery issues again right after I drove it off the lot but it was winter, so I thought nothing of it. Drove the thing for all of three months with no accidents or issues and it started overheating. Had an ASE certified mechanic replace the Thermostat, Water Outlet, Radiator Sensor, still overheating. I came to find out there was almost a class action lawsuit on that year Chevy Cruze because of these issues that White Allen should have been aware of (Same with the original Civic) they never mentioned. I tried taking it to their service center for a diagnostic, but they said they wouldn't touch it for less than 110$. After all the trouble I've had with this business and now being stuck with a car I haven't even owned for half a year, that was made in the last decade, that overheats and they aren't even willing to look at it? Used car or new car I can't recommend that anyone do business with White Allen. Shady, rude, pushy, and downright dishonest barely covers my opinion of this dealership. More

A great dealership My salesman Michael did an incredible job, treated me with the respect and attention I needed to make an informed decision on my purchase. He was str My salesman Michael did an incredible job, treated me with the respect and attention I needed to make an informed decision on my purchase. He was straightforward and I could not have asked for a better experience. More