White-Allen Honda

Great experience Took my car in for a recall notice they were great very nice people to deal with . I would recommend them to others. Great place Took my car in for a recall notice they were great very nice people to deal with . I would recommend them to others. Great place More

Horrible Service Department : I've been getting my oil changed there for about 2 years. I had a feeling they weren't actually doing a multi-point inspection (checking tires, brak : I've been getting my oil changed there for about 2 years. I had a feeling they weren't actually doing a multi-point inspection (checking tires, brakes, horn...etc) but I've been overlooking it. My 09 Accord needed a timing belt and so decided to have "the professionals" do it, never again. First, they underpriced the job by not including a belt tensioner in the package. The service manager later admitted that it's not included because if included his prices wouldn't be competitive but tensioners are needed about 50% of the time. The additional $145 SHOULD either be in the price quote or let us know in advance that it may need one and what the cost is. After all, I'm paying double at the dealer and what I expect is quality and professionalism!! There parts department is charging outrageous prices. I could have got the same OEM part at Advance Auto Parts for $50 less but it had to be ordered. The aftermarket cost was half the cost ($76) of the original $150 they wanted to charge for the tensioner (scam). I was upset but was going to let it go... Then no one called to let me know my car was finished. By the time I called it had been ready for about 3 hours. The icing on the cake. They are supposed to do a multi-point inspection as part of the service. Well they checked everything as "good" on the form. However, I know the hand-brake doesn't work and two days later, my brakes started scraping which indicates they need replaced as well. Very unsafe considering I'm getting transferred to a new duty station in FL and really need-to-know if the car is going to make the trip! I spoke to the service manager about he issue, he listened and I thought it went well, but he also said he'd call me regarding a estimate for the hand brake. He never did. Bottom line, go somewhere else to have your car serviced. More

Made car buying a very pleasant experience. Thank you Randy. I am very pleased with the choice that you helped me make. If anyone asks I will recommend them to you. Thanks Thank you Randy. I am very pleased with the choice that you helped me make. If anyone asks I will recommend them to you. Thanks More

Great customer service. Michael Ledford my salesman was fantastic. Informative and very accommodating. Thanks Michael! Large .selection of vehicles. Will recommend to my frie Michael Ledford my salesman was fantastic. Informative and very accommodating. Thanks Michael! Large .selection of vehicles. Will recommend to my friends and family. Thanks for a great experience. More

New car purchase Salesman answered all our questions,and went over the vehile completely.I liked the option about getting the price online and comparing to other deale Salesman answered all our questions,and went over the vehile completely.I liked the option about getting the price online and comparing to other dealers.The salesman kept in contact daily about the status about the dealer trade. More

Very professional. Very friendly. Very reasonable Staff was easy to work with. Answered all of my questions. No pressure. Very reasonable on price. I would recommend and buy my next Honda from Staff was easy to work with. Answered all of my questions. No pressure. Very reasonable on price. I would recommend and buy my next Honda from this dealership More

Such a great experience I came into White Allen prepared to just take a test drive of the vehicle. I was surprised at how friendly the the staff was even though they had to s I came into White Allen prepared to just take a test drive of the vehicle. I was surprised at how friendly the the staff was even though they had to stay late because of my purchase. I'm so pleased with my new car and I will be recommending White Allen to others as well as returning for future purchases. More

Friendly and knowledgeable I went looking for a small SUV. I drove a CR-V, and found it rather comfortable. The staff was very nice and competent in answering questions. This I went looking for a small SUV. I drove a CR-V, and found it rather comfortable. The staff was very nice and competent in answering questions. This is my first Honda and I am enjoying it. More

Great Experience! Blows Voss Honda out of the water Went to Voss Honda and they would not work with me at all. So I drove down to White-Allen and bought the exact same vehicle but in the color I was loo Went to Voss Honda and they would not work with me at all. So I drove down to White-Allen and bought the exact same vehicle but in the color I was looking for. White Allen came in over $1000.00 cheaper and gave me more for my trade then Voss would. Very clean dealership with great people to help you! More

Very professional Pleasant Surroundings;large number of vehicle on display; sales rep very attentive to my needs; salesman knowledge of Honda options; salesman very he Pleasant Surroundings;large number of vehicle on display; sales rep very attentive to my needs; salesman knowledge of Honda options; salesman very helpful concerning financing options;Salesman's manner/personality created a very low key and no pressure atmosphere. More