White Allen Volkswagen

Excellent Service Experience I was experiencing some brake issues with my VW Eos and brought it into to White Allen for service. The techs spent a significant amount of time seek I was experiencing some brake issues with my VW Eos and brought it into to White Allen for service. The techs spent a significant amount of time seeking to discern the problem and after checking everything out were happy to tell me there were no serious issues (indeed, no issues at all with the brakes). After sharing the good news, my service advisor thanked me for the trust I placed in them and sent me happily on my way... with no charge. I have been having my VW serviced at White Allen ever since I've owned it and will continue to use their fine service department. They are not only courteous and polite, but very capable and have served me well over the years when I've had issues. I recommend White Allen without hesitation our reservation. Thank you friends, for your fine service. More

Straight forward Stan was very clear and easy to work with. He was not pushy with the financing nor did he try to change what I was looking for. That is appreciated si Stan was very clear and easy to work with. He was not pushy with the financing nor did he try to change what I was looking for. That is appreciated since there is alot of research done on our part prior to walking on a lot. More

Great service on warranty repair. Ryan and Jamie were great to deal with. VW had refused to cover an issue with my car even though it was under warranty when I took it to another deal Ryan and Jamie were great to deal with. VW had refused to cover an issue with my car even though it was under warranty when I took it to another dealer. Brought it to White-Allen and they got them to rightfully cover it. Brock got all of my problems documented and was great to deal with as well. We’ve bought six cars from White-Allen in the last three years because of their outstanding service. More

Positive Experience Ryan was accommodating, helpful and easy to reach. I consider myself a fairly demanding customer with high expectations for communication, timeliness Ryan was accommodating, helpful and easy to reach. I consider myself a fairly demanding customer with high expectations for communication, timeliness and follow-through. Ryan was patient and purposeful and worked to exceed my expectations. Cost of services were higher than other quoted prices from local independent repair shops, but not so high to discourage me from taking the car to the dealer for my last in-warranty service. Ryan's quote was in line with final charges. More

Friendly and informative White Allen VW has very friendly staff. The day I brought my car in for service they were having an open house, everyone told me about it and I brough White Allen VW has very friendly staff. The day I brought my car in for service they were having an open house, everyone told me about it and I brought some friends. We had a great time. More

Great Deal and Great Experience The Volkswagen Team was most helpful when we purchased our new Tiguan. There was no pressure and they were fair with our trade in. When we picke The Volkswagen Team was most helpful when we purchased our new Tiguan. There was no pressure and they were fair with our trade in. When we picked up the vehicle, they took their time to makes sure we were grasping what they said and offered to retrain us however many times it took, because they wanted us to enjoy the complete vehicle. More

Very good experience. Prompt and efficient check-in and service (recall) done very quickly. Estimate 1 hr for repair and it only took 30 minutes which was great since I was Prompt and efficient check-in and service (recall) done very quickly. Estimate 1 hr for repair and it only took 30 minutes which was great since I was waiting for the service/ recall work to be completed. More

Outstanding Service Department Keeps Us Coming Back The new facility makes the service experience even better. However, it is the customer service and the expertise provided by the staff that is the r The new facility makes the service experience even better. However, it is the customer service and the expertise provided by the staff that is the real draw. I learn something new about my wife's Eos everytime I bring it in. Please pass along our sincere thanks. Mike Stump More

Great Service Department Ryan is a wonderful service manager for VW and White-Allen. He works closely with his customers and 'goes the extra mile' to make sure that the work Ryan is a wonderful service manager for VW and White-Allen. He works closely with his customers and 'goes the extra mile' to make sure that the work done meets or exceeds expectations. I have full confidence that Ryan and W-A will keep both of our VW's in tip-top shape. More

I had a very good experience with Mark my salesman. Overall, a very good experience. Mark was very knowledgeable or followed up to get the information I needed. He was responsive to my questions. Rel Overall, a very good experience. Mark was very knowledgeable or followed up to get the information I needed. He was responsive to my questions. Reliable person. More