White Allen Volkswagen

Nice dealership We leased a 2019 Jetta and so far we are happy with the car even though I have read some not so good reviews about it. Three people helped us with the We leased a 2019 Jetta and so far we are happy with the car even though I have read some not so good reviews about it. Three people helped us with the purchase, but Nate was our salesman. He was helpful and seemed very knowledgeable about the car. We will definitely go to Nate again if we lease a new VW in 2021. More

Heavily grooved 5,500 mile rotor not warrantied? My 2017 GTI only has 5,500 miles and the front right rotor is suddenly heavily grooved. The SM said that heavy rotor wear was normal. I said, that is My 2017 GTI only has 5,500 miles and the front right rotor is suddenly heavily grooved. The SM said that heavy rotor wear was normal. I said, that is NOT normal. This is unacceptable with so few miles. That rotor will reach minimum allowable thickness significantly faster than any other rotor requiring replacement MUCH sooner. First time VW owner and first experience with a warranty issue and this is a poor way to begin. I am very disappointed with the outcome. More

Volkswagen Experience Visited White Allen on Springboro Pike in Centerville to check out the newly released VW Atlas, we were met at the door by Nate who brought up the onl Visited White Allen on Springboro Pike in Centerville to check out the newly released VW Atlas, we were met at the door by Nate who brought up the only one left on the lot.We initially wanted to see the blue model. We took it out on the road for a drive, it handled firm to the road yet very smooth at the wheel with comfortable seating and plenty of leg room for and aft. Reviews were on the mark about this vehicle, we enjoyed the comfort,drive and soon to learn all the extras that come with. We are very happy with the purchase of the Atlas sel 4motion. More

Fantastic Customer Service Experience I really appreciated Ryan's assistance. He was prompt in returning phone calls and genuinely friendly. Ryan took the time to provide additional explan I really appreciated Ryan's assistance. He was prompt in returning phone calls and genuinely friendly. Ryan took the time to provide additional explanation about the recall and repair process, which gave me clarity. Thanks for a wonderful customer service experience Ryan!! It was a pleasure to meet you. Of the 3 White Allen associates I had contact with during my visit, you were the most helpful and friendly 😊. In addition to Ryan, both shuttle drivers were also very personable. More

EffeGeneralctive Very efficient ! Service performed in a timely manner within the time prescribed and designed which met my expectations .Also ordered another part , W Very efficient ! Service performed in a timely manner within the time prescribed and designed which met my expectations .Also ordered another part , Waiting on delivery call to recover part ordered. More

Excellent experience. Your service rep Ryan Caldwell was very knowledgeable and attentive. He updated me regularly on job progress and expedited the order of a part that I Your service rep Ryan Caldwell was very knowledgeable and attentive. He updated me regularly on job progress and expedited the order of a part that I needed. More

World Class From the Service to Sales - they are all in sync with a sense of urgency, pride and helpful to customers. The have the "it" factor - you sense it whe From the Service to Sales - they are all in sync with a sense of urgency, pride and helpful to customers. The have the "it" factor - you sense it when you pull in to the dealership. The perception is a world class customer experience across all segments. Which is a sign of incredible leadership and positive company culture. Geniune. Rare. More

Oil Change I was disappointed at how expensive it was. I am surprised that it was $90 for an oil change and an inspection. Ryan was great! Amazing customer servi I was disappointed at how expensive it was. I am surprised that it was $90 for an oil change and an inspection. Ryan was great! Amazing customer service!! More

Fast And effective Great service, they took my car in and diagnosed the problem and had it back to me in a couple days. Ryan is always a pleasure to work with and does a Great service, they took my car in and diagnosed the problem and had it back to me in a couple days. Ryan is always a pleasure to work with and does a great job of keeping me in the loop. More

Easy! We just purchased a used Jetta for our daughter. Within the first couple of days, the engine light came on. We took it to White Allen VW and it was We just purchased a used Jetta for our daughter. Within the first couple of days, the engine light came on. We took it to White Allen VW and it was an easy fix, no cost. Ryan and all the employees were very polite and helpful. Even a shuttle to pick up the car... awesome! More