White Bear Acura Subaru - Service Center

The service tech was very helpful. Took time to listen and then explain work. Communication is great. Love the texted video of the assessment! Took time to listen and then explain work. Communication is great. Love the texted video of the assessment! More

I was greeted immediately upon arrival. Plus, my vehicle was done sooner than promised. Very clean service department. Plus, my vehicle was done sooner than promised. Very clean service department. More

Beware of the White Bear Subaru service department. Last fall we had a very bad experience with them. Our transmission was acting up, so we took it in to check it out and were told that we needed to re Last fall we had a very bad experience with them. Our transmission was acting up, so we took it in to check it out and were told that we needed to replace it for a cost of over $9,000 to us. They told us they didn't know when it would no longer function but gave us tips as to what to watch for. Shortly after that we found out elsewhere that Subaru had extended the warranty on the transmission and were obliged to replace it for free. We went back into the dealership with our new knowledge and they agreed to fix it. They didn't replace the transmission entirely, which was what they told us had to be done, but instead simply replaced the transfer clutch. That was covered by the extended warranty. We are shocked that the service person we worked with would try us to get us to pay over $9,000 out of our pocket when they were obliged to fix or replace the transmission for free. And he was comfortable letting us drive around with a faulty transmission, knowing that it could break down at any time. On top of that, he charged us for the initial diagnosis. I appealed to the manager and got that money back. We reported this incident to Subaru headquarters and got no satisfaction. We have since sold the car and will never buy another. Beware of the White Bear Subaru service department. More

Friendly and courteous, explained everything well, service was done in a speedy manner. Cost was reasonable service was done in a speedy manner. Cost was reasonable More

The staff (Ue) who helped us did amazing, Explained the services that needs to be done for my car and helped me with my infotainment problem. services that needs to be done for my car and helped me with my infotainment problem. More

I had a problem with my battery. They got me in early and fixed it. They got me in early and fixed it. More

Was in for my 12,000 mile oil change even though the car only had just over 6,000 miles on it. In and out very quickly. only had just over 6,000 miles on it. In and out very quickly. More

Matt was professional, polite and personable. He is an excellent representative for the dealership. The tech/mechanic did a great job keeping me informed of the progress as well. The waiting area He is an excellent representative for the dealership. The tech/mechanic did a great job keeping me informed of the progress as well. The waiting area was clean and comfortable. More