On 9/13/18 I brought my car in for an Oil Change. Pulled in it was sure chaos (surprised because when I made the app't the day before app'ts were wide open) no technicians or anyone for a few minutes, I sat in my car all the other cars were empty, finally a guy who did not have a technician shirt on brought me to a service counter inside and we stood there for quite a while, while others were taken ahead of me. I had an app't and said to the guy I sure hope they had app'ts because it did not look good and he even said for sure. When I finally was able to talk with Matthew, no I am sorry you had to wait so long. I was also asked if I wanted the 90,000 xx done and asked how much that was, I was quoted $522. I said are you kidding me. I am retired, I can't understand how seniors cannot get a discount. Actually, I don't think a lot of people could afford it and if they found something wrong another $$$$$$$. I said no at this time.
Ue called when my car was done and while going over what they did I noticed my battery said bad. I did not take it well because my battery was replaced last year (after they had said my battery was good at the last oil change and the next morning it would not start and I had to pay a lot for the new battery, he stated they had a new gal tech and I said that is no excuse, she should have said something and Ue was going to have my go with a bad battery review. He had someone check it and said it was good, he said to run the car for 1/2 an hour. That did not set well with me, I live only 6 miles from Subaru and I am not going to put more miles on the car when I did not have anywhere else to go. He had Greg talk with me about setting up an app't to have the battery gone over, (would take 2 hours according to Ue. I had to make another app't for the next day, did not take that long ) , Greg told me Ue should not have sent me on my away with issues. Greg said he would talk with Ue and correct what he should have said to me. Greg told me he put something on his battery of a truck he did not use all the time to plug it in when he had not used it. I asked if they could put one on my car at no expense to me and he said yes, they would have to order it. I don't drive the car that many miles anymore and did not know that you needed to put something on the vehicle. While waiting I received a text from Matthew, it said good or replace? nothing else so after I sent a text back to Matthew asking What that meant, and not getting a response from Matthew, I went to Greg and showed him the text. Greg said that should have went to the team working on the car. Greg was gone when the car was ready. Matthew assisted me and actually said he meant the text to come to me. I asked about the part that Greg said he would order. When the part came in he would contact me for an app't, they contacted me the next day and I was able to have it installed Tuesday at 1:00, I had my husband come with, took about an hour. No information was given about what the part was and another person brought us to the car and showed us what it was. The next day Robert (my husband) decided to check it out, went out and it showed a red light when he plugged it in and then he said it was green. It was a lot of running around that I did not feel I should have had to go through. Matthew was not very accommodating when I had to work with him. Hope I never have to go through any of this again.