White Bear Acura Subaru - Service Center

Prompt, helpful service techs I've always been impressed by WBL Subaru's service technicians - they are polite, friendly, and professional. Matt and Ue were no exception this last I've always been impressed by WBL Subaru's service technicians - they are polite, friendly, and professional. Matt and Ue were no exception this last visit. They answered my questions completely and called when they said they would. I appreciated having the loaner car and having my car washed too. More

Summer Check-Ups This dealer and place for car service is awesome! Each summer I'm here from Delaware for a couple of months. When needed, this dealer has serviced m This dealer and place for car service is awesome! Each summer I'm here from Delaware for a couple of months. When needed, this dealer has serviced my Subaru promptly, efficiently and cost-effectively. The staff is especially courteous and the waiting room is comfortable. Thanks you James & Matt for greeting & explaining things to me! More

Service for 2016 Subaru Legacy Everything that I brought the in for service was handled quickly and effectively. Thanks for the good service. I will bring the car in for future serv Everything that I brought the in for service was handled quickly and effectively. Thanks for the good service. I will bring the car in for future servicing. More

Airbag recall replacement Acura This service center was exceptional at taking vehicle in efficiently, being courteous about that and installing the new airbag quickly. Jordan was ve This service center was exceptional at taking vehicle in efficiently, being courteous about that and installing the new airbag quickly. Jordan was very friendly and appreciated the car wash. On another note, our vehicles are getting older and I was looking at vehicles - nobody approached me - not in the lot or inside. There were many men around. I don't know if it could be I'm not a man, but was disappointed. Would have liked to have asked about your used inventory. Another older gentleman stood next to the new vehicles inside and was looking around like "Isn't anybody going to talk to me." Here's a tip - to sell a car, you have to ask someone if they're interested in one. What a missed opportunity that nobody engaged either of us inside. Kudos to the Service but if this is sales too, it doesn't show. I bet you didn't sell much that day since employees only talked to each other. More

Speedy, courteous, and comfortable. My service manager James was speedy. That is he got right to work with me on arrival, explaining every step on the process. He was courteous in that My service manager James was speedy. That is he got right to work with me on arrival, explaining every step on the process. He was courteous in that he showed respect and hospitality to me. James took me to the very comfortable waiting area where I was able to log on internet, have coffee and work while my car was being serviced. Well done! More

Great experience Great experience. Staff is very friendly and welcoming. Very professional and a great environment. Tv area is nice for kids too it kept them occupied. Great experience. Staff is very friendly and welcoming. Very professional and a great environment. Tv area is nice for kids too it kept them occupied. More

Great! This is a beautiful brand new facility. The service staff are friendly, courteous and attentive. After looking over our vehicle, we received a comp This is a beautiful brand new facility. The service staff are friendly, courteous and attentive. After looking over our vehicle, we received a comprehensive, clear to read report on what needed to be done. More

RDX Worse Off than before I went in for service A simple recalled air bag replacement damaged my car's steering returnability. I noticed a severe problem as soon as my vehicle was returned, drove a A simple recalled air bag replacement damaged my car's steering returnability. I noticed a severe problem as soon as my vehicle was returned, drove around the building right back into service. At that point service representative Luke yelled at me, told me there was no possible way that they could have done that, and that he was the expert because he drives these cars every day. I drive *my* car every day. Although the service manager Donovan agreed to look at it the next day the problem still exists (at least he didn't accuse me of lying like Luke.) I understand accidents happen and things can break, but refusing to take responsibility and yelling at your customers is so far below the expectation I have of a luxury car dealership as to be laughable. I would take my vehicle anywhere before being serviced there again. More

Great Service When I moved to Minnesota I came with a Subaru Outback and for service I chose White Bear Acura Subaru. I always had great service from them so when When I moved to Minnesota I came with a Subaru Outback and for service I chose White Bear Acura Subaru. I always had great service from them so when I decided I needed something newer I purchased a 2012 Forester from their used cars. Recently I took my Forester in for it's first oil change since I purchased it. I asked them to also check out a couple of annoying noises. They found the problems quickly and fixed one immediately but because I couldn't wait on the other longer fix for the second issue they gave me assurance that I could safely drive my Forester until I could return. And did I mention that this first oil change was free since I bought my Forester at White Bear? More