Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
White Bear Acura Subaru - Service Center
Vadnais Heights, MN
3,974 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
3,974 Reviews of White Bear Acura Subaru - Service Center
Sort by
October 11, 2022
Great adviser - techs sent great videos, great work. Car runs great so far. Brakes excellent! Reasonable pricing. Only problem I have is “handling charge” if I provide parts and have them shipped to Car runs great so far. Brakes excellent! Reasonable pricing. Only problem I have is “handling charge” if I provide parts and have them shipped to you. Understand if you have my parts in stock or can order from in stock elsewhere. My parts would have been back ordered. Would have had to wait weeks if not months. I found parts and had to make an extra trip to bring them in. Luckily I had another car I could use. If that would not have been the case, you were going to charge me 25% of the value of the parts for handling charge (approximately $61 in my case). In my opinion that is unreasonable and inconvenient for the average customer who is on a budget. Other than that A+ experience! More
by bikerskibum
Employees Worked With
October 11, 2022
Excellent and fast work, great trouble shooting the issue -outstanding communication throughout the service appointment. -outstanding communication throughout the service appointment. More
by mdmd
Verified CustomerEmployees Worked With
October 11, 2022
Convenient knowledgeable very personable had dealings with this service administrator in past I trust him. with this service administrator in past I trust him. More
by Ranger
Employees Worked With
October 10, 2022
Always good info and timely service. Service staff always courteous and clear. Clean well laid out waiting area Service staff always courteous and clear. Clean well laid out waiting area More
by roan5255
Employees Worked With
Other Employees :
Hope this is the correct Dan… his last name (or initial) not on name tag or invoice
October 10, 2022
Absolutely great service, as usual! My Forester wouldn't start in the garage and White Bear sent a low truck to bring it from Merriam Park in St. Paul to their Service Center. In additi My Forester wouldn't start in the garage and White Bear sent a low truck to bring it from Merriam Park in St. Paul to their Service Center. In addition to recharging the battery, the annual check-up was done and now the car is really operating like it did when it was young (I have a 2014 model!). Missed going there and eating cookies while I waited! More
by sothe001
Employees Worked With
Alissa Brogan
October 09, 2022
Jesse Wood (and really, all the other service advisors I've encountered at White Bear Subaru) listens to my concerns and questions and give a no-bull answer. The resulting service never fails to meet my I've encountered at White Bear Subaru) listens to my concerns and questions and give a no-bull answer. The resulting service never fails to meet my expectations. More
by Carbuyer Mark
Employees Worked With
Jesse Wood
October 09, 2022
Jessie charged for a tire rotation when it should have been free since I purchased the tires there. This happened despite his awareness that it should have been free (he mentioned it when we were going th been free since I purchased the tires there. This happened despite his awareness that it should have been free (he mentioned it when we were going through the work order). I left a message later in the day regarding the issue but I didn’t get a response for 24 hours. Generally I’m pleased with the Service Department- hopefully this was an aberration. More
by LMMARTINEZ4615
Employees Worked With
Jesse Wood
October 08, 2022
A pleasure to deal with in every way, these staff members especially stand out for their consideration of customers’ convenience and comfort. This is a first-rate organization. especially stand out for their consideration of customers’ convenience and comfort. This is a first-rate organization. More
by wcollins@umn.edu
Employees Worked With
