White Bear Lake Mitsubishi Suzuki

Great overall experience thanks to Veronica and Angel specifically. I would recommend these two highly! Sarah in finance was great too! Veronica and Angel gave me a fair price on trade in and Sarah got m specifically. I would recommend these two highly! Sarah in finance was great too! Veronica and Angel gave me a fair price on trade in and Sarah got me 1/2 a point better than my credit union. 10/10 More

Veronica was extremely helpful in my car purchasing process, she even remembered a special request I made. The car being used, it wasn't in perfect condition but the people at the dealership still made process, she even remembered a special request I made. The car being used, it wasn't in perfect condition but the people at the dealership still made an effort to help as best they could. More

Angel, Nancy, Matt all played a role in my purchase. The delivery of this sale was very relaxing and not stressful at all. They worked with my husband & I to make our purchase very satisfying. The delivery of this sale was very relaxing and not stressful at all. They worked with my husband & I to make our purchase very satisfying. More

Sara W was so kind and helpful. She listened to what I wanted and gave me many options and thoroughly answered all my questions. Every staff member made us feel welcome. She listened to what I wanted and gave me many options and thoroughly answered all my questions. Every staff member made us feel welcome. More

Nick was very friendly, knowledgeable and professional. The few times he didn't know the answer to my questions, he was resourceful and asked or looked it up. I knew I could trust him when he did that inst The few times he didn't know the answer to my questions, he was resourceful and asked or looked it up. I knew I could trust him when he did that instead of guessing or making up an answer. Nick and Alex both showed great patience and grace as my journey to choose and retrieve my car panned three days. When I could not decide between two trim packages on paper, Nick said with a smile "Heck, I can pull both of these up and you can sit in both of them and see for yourself what the difference is." I don't think I ever saw Nick without a smile on his face the whole 3 days. More

Very knowledgeable and helpful sales team. I have worked with Rob to purchase 4 vehicles over the years from White Bear Mitsubishi. Finance was great, they have awesome deals, and a huge inven I have worked with Rob to purchase 4 vehicles over the years from White Bear Mitsubishi. Finance was great, they have awesome deals, and a huge inventory to choose from. Everyone was so helpful, I'll be returning again for my next purchase. More

Thank-you so much for helping us get a new vehicle, and for bearing with us when we exchanged for a higher trim package. We are super excited about our new Outlander Sport and very impressed with Steve an for bearing with us when we exchanged for a higher trim package. We are super excited about our new Outlander Sport and very impressed with Steve and the rest of the staff. More

First time having serviced my vehicle and am very satisfied with my vehicle. Thank you for providing such talented personnel. They care about your customers and give excellent customer service. satisfied with my vehicle. Thank you for providing such talented personnel. They care about your customers and give excellent customer service. More

Jason Freshwater, and the team were friendly and helpful made the car buying experience good. made the car buying experience good. More

Dishonest about vehicle trade-ins. 2020 Mitsubishi Outlander SEL. Cosmic Blue Metallic, with less than 12,000 miles. VIN # JA4AZ3A35LZ018735 (Website lists it as an ES, but it is an SE 2020 Mitsubishi Outlander SEL. Cosmic Blue Metallic, with less than 12,000 miles. VIN # JA4AZ3A35LZ018735 (Website lists it as an ES, but it is an SEL with leather interior.) The vehicle looked like it was almost new, and I wanted $21,000 - $22,000 for the trade in because it was better than any similar Outlander in internet research for sale or sold. Mary said that there was no way that she could even sell it for $22,000. It has Compustar, two-way, remote car starter, with two fobs, (one of which had not been used- like new condition), that cost over $700 with professional installation at Best Buy. I asked why the Compustar remote car start was not considered in the appraisal, and Mary said that it did not add any value to the vehicle, and if anything, it was a liability. ??? The used car manager who test drove my trade in told me that she didn't care if they just made a few hundred dollars, if the trade in was traded in on a new vehicle. There are more examples of things that they told me that were not true, but I will wrap this up. My initial trade-in offer from White Bear Mitsubishi was $16,500. I told them CarMax offered $20,000. They said that they would beat the offer at $20,100. I told them that I wanted $21,000 - $22,000. Mary said that she couldn't even sell it for $22,000. I traded in our 2020 Outlander SEL, with less than 12,000 miles, on a new 2024 Outlander SEL. They are currently listing my 2020 trade-in for $23,990, when they said that they couldn't even get $22,000 for it. This was the third vehicle that I purchased from White Bear Mitsubishi, but I will never shop there again. Mary lied to me over and over and over. More