White's Auto Mall CDJR

Disappointing experience after past exceptional service We have purchased our past three vehicles from this dealership. The service we have received has been exceptional up until this past week. We have onl We have purchased our past three vehicles from this dealership. The service we have received has been exceptional up until this past week. We have only used Sisk for the service on our vehicles. Our daughter Had a service appointment on Wednesday for an oil change and tire rotation. She asked them to check her tires because her tire pressure light had been on. She had to air up her tires a few times in the last week. Our daughter has been responsible for the maintenance on her car since she was 17. Tim Jones has assisted her and made sure everything was explained to her. Unfortunately, Tim was not her advisor on Wednesday. The service advisor assisting our daughter did tell her they were unable to perform the tire rotation due to the condition of her tires. She had a nail in one tire that was unable to be repaired. The dealership told our daughter she needed four new tires. They told her she would need to call her dad. Our daughter has been responsible for the maintenance on this car for two years. She called me because she was upset. She felt she was being pressured. I called the dealership to ask if they could send me a picture of the tire that could not be repaired. I was told the car was no longer on the lift because it was being washed so they didn’t have a picture. They told me they would give our daughter an estimate and like they told her, if we ordered the tires by 3 pm, they could have them the next day. I asked if it was safe for my daughter to drive her car with the nail in the tire. I was assured it was safe. My daughter called me once she received the estimate. It was not explained to her. It did not look like the estimate I received last year when I purchased tires. I called the dealership to ask additional questions and so I could have a better idea of how much we would need to spend. I feel the advisor felt I was stupid. I was told I could shop around for the best prices. To be honest, since I started using this dealership I have never shopped around for the best price. I have always trusted them. This time, we chose to shop around. We found a better price and better customer service. My daughter took her car today for new tires and was very pleased with the experience. I feel the Sisk should have explained the estimate more to my daughter. I feel they should have given her the same excellent service they have given me. They should not have pressured her or repeatedly told her to call her dad. My husband called our salesman today and told him of our experience. He was told the service manager would give him a call. He hasn’t received a call today. We turned to our salesman because he has been absolutely wonderful to us from the beginning we came to Sisk. We do not hold this experience against him at all. We are upset with the service department. More

Wonderful Lena was super. Wow what a great employee to have in service. I own 2 new Hondas and people like Lena in service will bring me back to buy 2 more. Jus Lena was super. Wow what a great employee to have in service. I own 2 new Hondas and people like Lena in service will bring me back to buy 2 more. Just a wonderful experience. My sister just dropped her new Corvette off up the street for an oil change, and she was with me and service with Lena at Sisk was 10 times better. Thanks More

Easy Quick and to the point TJ is awesome easy to work, tells you everything. Easy to talk to. If you go Sisk ask for TJ very cool old dude. Haha. TJ is awesome easy to work, tells you everything. Easy to talk to. If you go Sisk ask for TJ very cool old dude. Haha. More

Simply Outstanding! Wayne was incredible. Nothing like a stereotypical “car salesman.” Worked with me the whole way on price, and got me exactly what I wanted. Always ans Wayne was incredible. Nothing like a stereotypical “car salesman.” Worked with me the whole way on price, and got me exactly what I wanted. Always answered my calls, understood my concerns, stayed with me the whole way! Sat in the truck with me for an hour to make sure I understood everything on the electronics. He didn’t have to do that. He went the extra mile- and then another mile after that. He will be my first call and my first recommendation before anyone I know buys a car. More

Never give up! Im sure when I arrived Jon had no clue what he was getting in to. I am a very picky buyer along with being a numbers guy. Jon worked with me for sev Im sure when I arrived Jon had no clue what he was getting in to. I am a very picky buyer along with being a numbers guy. Jon worked with me for several hours to earn my business. So far I am happy with my purchase and impressed with the features of the base model Dodge. More

Happy Got wrangler fix by time they said they would. Tim in service kept me informed on progress of repairs. Well satisfied with service and such. Will c Got wrangler fix by time they said they would. Tim in service kept me informed on progress of repairs. Well satisfied with service and such. Will come back. More

Sisk Review Excellent dealership. Courteous employees and great service. Very nice and clean customer lounge. Bench’s our in front to sit outside if so desired. A Excellent dealership. Courteous employees and great service. Very nice and clean customer lounge. Bench’s our in front to sit outside if so desired. Always wash my car when done. More

First time experience I got my first car here on Monday and the service was excellent! They worked with me to get me the car I truely wanted but due to me a first time buye I got my first car here on Monday and the service was excellent! They worked with me to get me the car I truely wanted but due to me a first time buyer I was not able. However they still got me a really good deal on the next best car! Kim did an amazing job with setting me up. I would totally recommend this to anyone! Carol also did an amazing job in setting my things up also. More

New truck Great service. They worked hard to give me a price I was comfortable with they gave me the price I wanted on trade and I left with a nice new dodge Great service. They worked hard to give me a price I was comfortable with they gave me the price I wanted on trade and I left with a nice new dodge More

Amazing Service! Buying 2 cars through Jon Howard was such a breeze. So Thankful to Jon and Sisk Auto Mall for making our new car purchases so easy! Buying 2 cars through Jon Howard was such a breeze. So Thankful to Jon and Sisk Auto Mall for making our new car purchases so easy! More