White's Auto Mall CDJR

Lauren was awesome I have been happy the few times I have been to service center everyone seems down to earth and very professional been to service center everyone seems down to earth and very professional More

Great dealership I have purchased 3 vehicles from them and every time was great Cedric Fletcher is awesome to deal with and every time was great Cedric Fletcher is awesome to deal with More

Whites auto mall was great at every step of the way. From the initial sales to the service department for a recall update. The parts department had the extras I wanted as well. From the initial sales to the service department for a recall update. The parts department had the extras I wanted as well. More

Brand-new truck. 4,790 miles. Catastrophic steer-tire failure at ~70 MPH on the interstate. This wasn’t cosmetic damage or an inconvenience. This was a high-speed 4,790 miles. Catastrophic steer-tire failure at ~70 MPH on the interstate. This wasn’t cosmetic damage or an inconvenience. This was a high-speed safety failure. Anyone with real driving experience knows you do not slam on the brakes during a steer blowout—you maintain control and safely exit the roadway. That required driving briefly on the damaged tire, because staying alive matters more than preserving evidence for a dealership argument. After waiting FIVE DAYS for a response, I was told: • There was a “hole” in the tire • Because I had to drive on it to get off the interstate, I “couldn’t prove” it wasn’t my fault • Therefore, nothing would be done Translation: I was dismissed and effectively called a liar for handling a dangerous situation exactly the way you’re supposed to. Let’s talk numbers, since that’s clearly the only language spoken here. This is a ~$100,000 vehicle. The tire in question is a budget Nexen tire worth roughly $200. Your own business cards advertise $100 referral fees. White’s Auto Mall chose to protect a $200 tire instead of a customer. As a direct result: • I am moving all warranty and service work to another dealer • I canceled my upcoming Ram order • I switched to Ford You didn’t lose me because of a tire. You lost me over principle, accountability, and a complete lack of customer advocacy. What makes this worse is the safety implication. This was a steer-tire failure at highway speed. Dismissing a customer because they followed proper blowout safety procedure sends a dangerous message: it punishes safe behavior and incentivizes unsafe actions just to “preserve evidence.” That’s not how serious safety issues should ever be handled. No concern for safety. No escalation. No attempt to help. Just delay, dismissal, and indifference. If this is how White’s Auto Mall handles customers after a serious interstate safety event, buyers should think very carefully about where they spend their money. Apparently this dealership is doing well enough that it doesn’t need repeat, loyal customers. More

Customer service (Lauren) was extremely helpful. They got me scheduled in a very quickly and once I was there, it took no time to accomplish what needed to be done. Everybody I encountered at the de They got me scheduled in a very quickly and once I was there, it took no time to accomplish what needed to be done. Everybody I encountered at the dealership was friendly and helpful. I will definitely make this my dealership of choice. More

Josh in the service department is always so helpful, he answers all of my questions and addresses my concerns. answers all of my questions and addresses my concerns. More

Love it. . very friendly, Im going back to put my fenders this time. The best . very friendly, Im going back to put my fenders this time. The best More

Whites have Great people and great follow up. All repairs were completed properly and on time All repairs were completed properly and on time More

The sales rep was professional, attentive, and timely to our needs. Would definitely consider purchasing a car again, from White's Auto Mall. our needs. Would definitely consider purchasing a car again, from White's Auto Mall. More

They have not fulfilled their end of the deal. My cr-v needs something fixed and it’s been almost a month and they still have not contacted me to come into the service department. No one has rea My cr-v needs something fixed and it’s been almost a month and they still have not contacted me to come into the service department. No one has reached out to explain anything to me. So very unprofessional. Very very disappointed with my experience with this dealership. Would not recommend! More