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White's Toyota of Lima - Service Center

Lima, OH

4.4
682 Reviews

682 Reviews of White's Toyota of Lima - Service Center

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July 18, 2023

Courteous staff. Work done in timely fashion. Dealership is a very good place to do business More

by RALLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Gould
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Woodford
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 17, 2023

Very professional acting and looking. I didn’t have to wait very long at all More

by BAKER_SUEZQ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Condon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 16, 2023

Was unhappy about it taking two hours for an oil change. Probably will not come back for any service. More

by Scott fry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stacey Miller
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 11, 2023 -

White's Toyota of Lima responded

We are so sorry you had such a bad experience with us. Thank you for bringing this to our attention, as we can use this to better our team in the future. If there is anything we can do to earn your business back please reach out to Makenzie at 419-331-0381. Again, we are sorry that you had such a bad experience with us, as we strive to give every customer the greatest experience we can at White's and thank you for giving us the opportunity to train our staff to prevent this from happening in the future.

July 16, 2023

Normal good service. Always attentive to customer needs. Communication with customer is always real time as actions occur. More

by RTOMLINSON99@icloud.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Condon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Thunberg
4.0
This rating includes all reviews, with more weight given to recent reviews.
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July 15, 2023

Very pleasant and explains everything about the problem I had with my car. Will contact them again with any problems I have More

by emtjoanz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stacey Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 14, 2023

The appointment was on time, the work was completed in reasonable time and the employee communicated efficiently More

by RCTUBA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure of his name.
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July 14, 2023

Always have had a great experience and service here. We have both a Toyota and Honda. More

by GS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Helmke
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July 14, 2023

Answered all my questions. Took the time to explain everything. Waited on me even though I was early. Got out of there in a good time. More

by WADE.E.JOAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Hepp
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 13, 2023

Couldn’t be more happier with the Tacoma. The staff was kind and courteous. Evan Miller was on top of every need. Awesome salesman More

by galvinrn123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Ricker
4.0
This rating includes all reviews, with more weight given to recent reviews.
Stacey Miller
4.0
This rating includes all reviews, with more weight given to recent reviews.
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July 12, 2023

Whites Toyota of Lima has Bad business they over looked problems on my vehicle NOT satisfied at all with my visit at all More

by Charles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stacey Miller
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 13, 2023 -

White's Toyota of Lima responded

Charles, we are so sorry that you had this experience with us. We would love to fix our relationship with you. If you could please call Rob Helmke, our Toyota Service Advisor, at 419-331-0381, he would love the opportunity to solve any problems you have had with your experience, and hopefully gain your respect back for our business.

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