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White's Toyota of Lima - Service Center
Lima, OH
673 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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673 Reviews of White's Toyota of Lima - Service Center
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August 29, 2014
Camry Wouldn't Start 2013 Camry wouldn't start one morning this week. Called Allan Nott and they got my car in for service right away. Also told me how to call for tow. Ca 2013 Camry wouldn't start one morning this week. Called Allan Nott and they got my car in for service right away. Also told me how to call for tow. Car wires had been chewed by mice--ugh! Disappointed in high labor charges, but happy with prompt and friendly service. More
by dizeigle
Employees Worked With
don't know who performed service work
August 27, 2014
Rav-4 repairs. Punctured AC condenser; had vehicle towed to Dealership on a Saturday nite. First thing Monday morning they called for info and were prepared to acces Punctured AC condenser; had vehicle towed to Dealership on a Saturday nite. First thing Monday morning they called for info and were prepared to access damages and coordinate with insurance. Got updates all along, even better than insurance company. Toyota went to bat for me on a new condenser instead of After Market as Erie tried to push on me. Bought this 2010 Certified Rav-4 same morning Lisa Williams showed it to us; weren't planning to purchase that day but couldn't pass up deal as presented. We love it. Mike and Bonnie Lenhart. More
by melbjl
Employees Worked With
Jeff Sousa and Blaiz McBride
August 23, 2014
Caroline O'Brien Very friendly service! Wait time was a little long due to being understaffed that day. Service personnel kept apologizing for the wait. Overall, great Very friendly service! Wait time was a little long due to being understaffed that day. Service personnel kept apologizing for the wait. Overall, great experience. More
by carolineobrien
Employees Worked With
August 11, 2014
Parts Counter Incompetence Sent my wife in today (8/11) to pick up 2 quarts of HONDA TRANSMISSION oil around noon. She knew that it was transmission oil that I needed, and she Sent my wife in today (8/11) to pick up 2 quarts of HONDA TRANSMISSION oil around noon. She knew that it was transmission oil that I needed, and she stated that she specifically asked three (3) times for transmission oil. What the parts counter sold her and told her would be okay to use was 2 quarts of TOYOTA MOTOR OIL (0W20 weight). MOTOR OIL??? in an automatic Honda transmission? I've done a lot of work on my own cars for over 46 years and never once have I ever heard of successful use of motor oil in an automatic transmission, at least not for long! Two specific types of oil for two very different applications! I shudder to think of the consequences and repair costs that would have resulted had I used the motor oil in my transmission. Within two hours, I personally was back to return the motor oil and get my money back. It's interesting that they tried to let me have four (4) quarts of TRANSMISSION oil in return. Now, I have to ask, why the xxxx couldn't they have provided my wife with the same transmission oil when she specifically asked for it??? I got my money back from a very humble and I'm sure embarrassed parts counter associate. I didn't hesitate to express my displeasure to him I have to admit. The potential for a ruined transmission, had I just assumed that what they sold her was the correct fluid and not known the difference, is mind boggling. Of course, it would have been my fault and the dealer would have had deniability, since it was I who would have put the oil in the transmission. Hopefully the parts counter doesn't make a practice out of dispensing the incorrect product to unwitting customers. Of course, if they do, it would most assuredly help your future service business for those who wouldn't know what went wrong with their car, and would then have to take it to the dealer to find out why their car wouldn't run and needed expensive repairs!! If this review sounds negative, it is by design. I don't care for incompetence and have found that it usually comes from lack of training. Please, in the future, take into consideration that customers have a reason for asking for specific types and brands of product, and give some credit to them for knowing what they are talking about. I feel that, for whatever reason, someone believed that she didn't know what she was asking for and substituted what they thought she needed. I don't like saying it, but, any confidence in your dealership was instantly reduced to a low level due to today's very simple but improper action on your part. Never forget that you are a service oriented business and bad service, whether it be sales, parts, or repair oriented, will erode any hope you may have of future success. More
by Sharkdriver
Employees Worked With
Jeffery Yougquis
August 10, 2014
40,000 mile service I brought my 2012 Toyota Sienna in for the 40,000 mile service. Each time I have set up an appointment for my scheduled service I ask what service is I brought my 2012 Toyota Sienna in for the 40,000 mile service. Each time I have set up an appointment for my scheduled service I ask what service is to be performed and what the cost will be. Each time I get a response that they don't really know for sure. Sometimes they inform me of what they "think" the services might be. It would be helpful to know this ahead of my appointment so I know what to expect. I was called by the service department about 2 hours after bringing my van in for my appointment and told that I needed new tires so they would be doing an oil change only and not a tire rotation. They informed me that they would attach quotes for me to look at to see if I wanted them to replace the tires. I never received any quotes. Also, I mentioned that I had seen prior commercials for their dealership that clearly said ALL service appointments include a free car wash. I have been going to Allan Nott for almost 8 years and have NEVER been offered this. After inquiring, an employee did inform me of how to utilize the self car wash. Overall, I enjoy Allan Nott Toyota sales and service, but there is definitely room for improvement. More
by 51debbie
Employees Worked With
Service Deparment employee?
August 06, 2014
Vehicle Maintenance Brought my car in for an oil change and to have the battery replaced. Always enjoy coming to the dealership. Have been an Allan Nott long time custo Brought my car in for an oil change and to have the battery replaced. Always enjoy coming to the dealership. Have been an Allan Nott long time customer and wouldn't go anywhere else to purchase a vehicle. More
by kpatblack
Employees Worked With
Don't remember the young mans name.
August 02, 2014
MDX would not start engine lite on I had my MDX serviced for won't start, engine lite on, leaking tire. was told animal chewed wires and brakes OK rotors rusted. Recovered MDX asked ab I had my MDX serviced for won't start, engine lite on, leaking tire. was told animal chewed wires and brakes OK rotors rusted. Recovered MDX asked about brakes told OK next days xx engine lite still on, tire not fixed still leaking, brakes went out and had to get them repaired in Columbus, Ohio was not told about severity of brakes not showed repair order that stated brakes bad until after brakes went out and repaired. I was lied to many times and never told about brakes or never seen repair order until after I got brakes fixed More
by edov4
Employees Worked With
Doug Shaffer, Danielle Lucas
July 30, 2014
Great service Quick, efficient, service. Easy to make an appointment - the routine service was completed quickly and the price was reasonable - I did not feel "gou Quick, efficient, service. Easy to make an appointment - the routine service was completed quickly and the price was reasonable - I did not feel "gouged" as is often the case when dealing with a dealership. More
by acohoe
July 19, 2014
Long time waiting & two 30 mile trips Brought 4Runner in for 45000 mile service and found yo need front and rear brakes... Only they did not have the front brakes! Had to come back next da Brought 4Runner in for 45000 mile service and found yo need front and rear brakes... Only they did not have the front brakes! Had to come back next day for front brakes which were supposed to arrive at 07:30, after about 15 minutes I was told that the brakes hadn't arrived yet ( I arrived around 12ish) but promised service they were arriving any minute and my service was would be finished on time. After expressing my dissatisfaction, I was not charged for the front brake job. I estimate my two day service dept waiting time at over 6 hours total plus an extra 60 mile drive! I am happy with my vehicle condition but still confused how a common item like brake pads caused such inconvience!! Kym Van Skiver More
by KymVanSkiver
Employees Worked With
July 07, 2014
Program key Jeff and Danielle in the Service Department were extremely helpful and went out of their way to provide quick service on what appeared to be an extrem Jeff and Danielle in the Service Department were extremely helpful and went out of their way to provide quick service on what appeared to be an extremely busy day! Thank you!! More
by maurerl
Employees Worked With
Danielle in Service
