Wichita Falls Ford

Didn't honor website price. Jacked up price by $5000 when ready to buy. Questionable business practice. Jacked up price by $5000 when ready to buy. Questionable business practice. More

Ordered a Maverick and got it at MSRP, no hassles. It took almost 500 days to get my truck (Ford's fault, not theirs) and they kept me informed all the way through the process. When my truck did It took almost 500 days to get my truck (Ford's fault, not theirs) and they kept me informed all the way through the process. When my truck did arrive they informed me as it rolled off the carrier and had it ready to pick up the next day. They honored my original order price and no hassles when I brought my own financing. There was no ADM/Market adjustment, and no mandatory dealer add-ons. Cory Osage (salesman) and Don Johnson (sales manager were great throughout the whole experience. Would definitely recommend if you want to order a Ford. More

We bought a 2020 Nissan a few weeks ago. We test drove it Friday night and on Saturday morning we purchased it. When driving it off the lot we noticed the radio kept cutting out. We immediat We test drove it Friday night and on Saturday morning we purchased it. When driving it off the lot we noticed the radio kept cutting out. We immediately reached back out to our sales person who told us to bring it in so he could look at it. He couldn’t fix it and we think the issue is the factory reset he performed the next day causes a glitch. This was confirmed by the Nissan dealership. We called the manager of the used car section Russel Witzel to see what they could do for us. Mr. Witzel and Maurice in finance were insanely rude and just kept mentioning that we shouldn’t have declined the warranty. We chose this dealership based upon their reputation and had an expectation that the vehicle we purchased would work as advertised. Unfortunately that’s not what happened and this dealer is refusing to make it right. Not only are they refusing to fix an issue that was caused while still in their possession, they were rude, unsympathetic, and uncaring. When given the opportunity to do the morally correct thing they declined. If you’re looking for a trustworthy dealer go elsewhere. More

The salesman was alright but the management was not interested in working with me. They shot me a high quote and then would not talk with me. The salesman tried a couple of times to get another offer interested in working with me. They shot me a high quote and then would not talk with me. The salesman tried a couple of times to get another offer and shut down.. More

Curtis Hannah the Sales person answered my initial phone call -He was helpful from the initial call to delivery of the new Mustang convertible- After searching around the country for a new Mustang I was abl call -He was helpful from the initial call to delivery of the new Mustang convertible- After searching around the country for a new Mustang I was able to find my new 2021 Mustang Convertible at Wichita Falls Ford - Thank you WF Ford & Curtis Hannah More

Absolutely the best experience I have ever had while purchasing a vehicle. The sales management and sales team we great to work with and friendly. Would highly recommend this place to do business purchasing a vehicle. The sales management and sales team we great to work with and friendly. Would highly recommend this place to do business More

For my first time ever buying a car on my own I was very satisfied with my experience. I had been shopping around online for weeks and found the exact car I wanted at Wichita Falls Ford Lincoln. I put in a satisfied with my experience. I had been shopping around online for weeks and found the exact car I wanted at Wichita Falls Ford Lincoln. I put in a request for more information and within the hour had a response from the sales associate. He was very informative and I was an amateur and had no idea what I was doing. He was very thorough, got all of my information via email, text, and photos and was able to set up my financing, value my trade in, and have all my papers ready. Within 3 days I was at the dealership signing the papers and driving home my new(used) car. It was such a comfortable stress free experience and I recommend these guys for sure! 3 weeks later and I am definitely still loving my decision. More

My experience purchasing a used car at Wichita Falls Ford was amazing. From the time I pulled onto the lot to the time I left was awesome. I was well taken care of and had all my questions answered. The sale was amazing. From the time I pulled onto the lot to the time I left was awesome. I was well taken care of and had all my questions answered. The salesman Martin was fabulous, from listening to my wants and needs then even going to the detail shop to retrieve a vehicle that had just arrived. He knew what inventory they had even if it was not sitting on the lot at that moment. The car he went out of his way to show me was perfect. In the business office, Ashton was amazing too! She answered all my questions and made sure I understood exactly what the warranties and gap covered while making sure I knew exactly what that meant for my monthly payment. They both stayed late to finish deal for me making sure I was able to drive my new car home that night. Both worked super hard to make my buying experience seamless and efficient. I highly recommend Wichita Falls Ford used lot! Martin and Ashton are true assets!! More

So a great dealership is not defined by if everything goes according to plan. Great dealerships are defined by the care they show when things are not perfect and the desire to make things right. This is goes according to plan. Great dealerships are defined by the care they show when things are not perfect and the desire to make things right. This is a exemplary case of care and attention to detail and consumer satisfaction. More

Wichita Falls Ford has been my GoTo dealer for the past 20 years because I have always received very good deals and great customer service from them. Nothing but praise from me. I really am enjoying my n 20 years because I have always received very good deals and great customer service from them. Nothing but praise from me. I really am enjoying my new Ranger. More