Wichita Falls Ford

Apparently the service department has no problem lying to the customer. Kept my truck for 3 weeks and 3 days for a 2 day job the customer. Kept my truck for 3 weeks and 3 days for a 2 day job More

Absolute worst customer service. Everything is great until you buy a car and are out the door, then they forget who you are. Left our CDs in the CD changer and Troy, who we bought the care from, wouldn until you buy a car and are out the door, then they forget who you are. Left our CDs in the CD changer and Troy, who we bought the care from, wouldn't even get the CDs out of the CD changer for us and we live 200 miles away. The used car manager wouldn't even call me back until told him I was going on the review sites and tell about our (true) experience. The final answer was he couldn't find them. Well, duh, it's only been a month that we were trying go get him or Troy to call us back. To add to the "great" customer service the used car manager blamed the whole thing on us and Troy did nothing wrong. Good lord, even a fly by night, pay by the week, skanky used car lot would send you something left in the car if you asked them. More

I like the truck I purchased, which is the true bottom line. The only issue I had was listening to them downgrade my trade in. The first offer was less than $3000 .They gave it a cleaning put it on the l line. The only issue I had was listening to them downgrade my trade in. The first offer was less than $3000 .They gave it a cleaning put it on the lot for $10,700. All other parts of the deal were top notch. More

They were very friendly and accommodating, they stayed past close to help us finish the paperwork. They understood the wants and needs we had in our new vehicle, and worked with us on pricing. Very easy t past close to help us finish the paperwork. They understood the wants and needs we had in our new vehicle, and worked with us on pricing. Very easy to work with. More

In August 2020 I purchased via the internet a 2019 4Runner. This was a cash deal for almost $37,000. I bought this sight unseen so I relied on the dealership totally. I had a trucker pick up th 4Runner. This was a cash deal for almost $37,000. I bought this sight unseen so I relied on the dealership totally. I had a trucker pick up the vehicle which arrived up here in Missouri in perfect shape. The only problem was the floormats were missing. I have contacted the dealership +10 times and still have yet to receive the Toyota 4Runner floormats. My last conversation I asked if they would simply send a check for $100 and i would buy the floormats up here in Missouri. The salesman said he didn't want to do that but he would send a new set of Toyota floormats. It is the middle of October & I have yet to receive anything. The last 5 times I contacted the dealership I asked to speak to the owner or general manager but was quickly detoured. The owner needs to know about this. More

Great job good experience there. Will be a return customer.great sales and service..prices were as good as I could find anywhere in texas. customer.great sales and service..prices were as good as I could find anywhere in texas. More

Jimmy pulled me in with the video on email and I liked my salesman Sean. He was knowledgeable about the vehicles and had a nice disposition. this was my second car purchase there. salesman Sean. He was knowledgeable about the vehicles and had a nice disposition. this was my second car purchase there. More

Got the car i needed I was looking for a car for my grand-kids to get ready to enter the driving part of their life. I wanted something not to large but easy to handle. Th I was looking for a car for my grand-kids to get ready to enter the driving part of their life. I wanted something not to large but easy to handle. This was the car for them. It was a recent trade in so i jumped on it. the dealer was very accommodating and got it done the same day. Very happy with the car. More

Great buying experience! Ashley and Fayez were super easy to work with. Fastest purchase I have ever been involved with at a dealership. I highly recommended!! easy to work with. Fastest purchase I have ever been involved with at a dealership. I highly recommended!! More

Curtis Hannah You were wonderful!! Thank you !! My son and I can feel completely safe in our new car and I cannot thank you enough for that ! You were wonderful!! Thank you !! My son and I can feel completely safe in our new car and I cannot thank you enough for that ! More