
Wickstrom Chrysler Jeep Dodge Ram
Barrington, IL
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1,098 Reviews of Wickstrom Chrysler Jeep Dodge Ram
Wickstrom is awesome, courteous, and professional! We recently purchased a Jeep Cherokee from Wickstrom and the entire experience was great. When we first walked in we were greeted right away but did n We recently purchased a Jeep Cherokee from Wickstrom and the entire experience was great. When we first walked in we were greeted right away but did not feel stalked like prey like at other dealers. Michelle listened to everything we said carefully and helped us choose several new and pre-owned cars to look at to narrow our options for style and brand of car. Michelle walked us all over the lot to find the cars we wanted to see. She did offer to bring each one to the front of the building but we didn't mind walking. We went on a test drive where she pointed out each of the features that she thought would attractive to us based on what we originally told her about our car shopping trip. We left for lunch and looked at another dealer but we felt the customer service at Wickstrom kept calling us back. We called on our way back to the dealer to let Michelle know we were on our way to test drive a specific car and despite the fact that she was with another customer she arranged to have the car ready for us to drive when we got there. When we came back we'd made a decision on a car and started the purchasing process. We were given a reasonable quote and trade-in value for our current car. Every employee we came into contact with was friendly, down-to-earth, genuine, and the opposite of every stereotypical car sales-person/ dealer. After a price was settled on there was a slight wait (20-30 min) for everything to be prepared because there were a few people buying cars at the same time we were, therefore it was busy. Once we signed the paperwork it only took about 15 minutes to get the keys to our new car and drive away very happy. It was BY FAR the BEST car buying experience we've ever had!! Also, the facility was modern, comfortable, user-friendly, and CLEAN! I felt like I was welcome and appreciated as a customer. I would HIGHLY recommend this dealership to anyone, especially Michelle!!! More
Fabulous experience. We went to Wickstrom auto after finding a Chrysler 200 convertible online. Eric was our salesman. He was courteous, respectful, knowledgeable and not We went to Wickstrom auto after finding a Chrysler 200 convertible online. Eric was our salesman. He was courteous, respectful, knowledgeable and not your typical "hard selling" car salesman. The experience was so great that we plan to return to this dealership when we purchase our next vehicle. Thanks again Eric!!! More
my bying experiance i went to wickstrom to look at a kia sorento.i was greeted by eric jenson,he answered all my questions and we took the car for a ride.we could not com i went to wickstrom to look at a kia sorento.i was greeted by eric jenson,he answered all my questions and we took the car for a ride.we could not come to terms and i left the dealership.after saveral phone conversations with eric i decided to sleep on it.the next day i decided to buy the car but eric had the day off.i was directed to his manager[andy]and he took my information over the phone.about 1.5 hours later i arrived at the dealership and i asked for andy,to my suprise he told me eric came in on his day off to take care of me.the car was washed,prepped and ready to go upon my arrival.i can,t say enough about eric and andy.i highly recomend that anyone interested in bying a car go and see eric.from now on whenever i need a car i will call eric. More
No pressure - Delivered as promised So, like most of you - I do all of my research on line. There comes a time during the transaction in which you have to goto the dealership, shake a h So, like most of you - I do all of my research on line. There comes a time during the transaction in which you have to goto the dealership, shake a hand, have your credit report pulled, and sign some papers. If you do all of the leg work up front, call Jared Nelson and let him know what you want, what you want to pay, and when you need it by - Jared will make it happen and not pressure you into something you did not ask for. Shop on line - Buy at Wickstrom. Go and see Jared, he respects your time and decision on what it is that YOU want, and there is none of the up and back "I have to talk to a manager" routine. More
We will be lifetime customers! Last summer, we were in the market for a new Wrangler. A coworker recommended Wickstrom, and specifically Jamie in sales. I have never been a fan of t Last summer, we were in the market for a new Wrangler. A coworker recommended Wickstrom, and specifically Jamie in sales. I have never been a fan of the car buying experience and was dreading going through the same song and dance again. But, I reached out and my wife and I met with Jamie to look at a few Jeeps. We left that evening with a new one! From start to finish, this was the most pleasant car buying experience ever. They provided a very fair price, great follow through, and very friendly assistance every step of the way. We just purchased a second vehicle from them 8 months later, and will continue to work through Wickstrom. They highly value their customers and it shows. More
Wickstrom is THE place to purchase a new Jeep My wife and I have been searching for a new Jeep Grand Cherokee for several months. While we searched, Chris Defigueiredo at Wickstrom was patient a My wife and I have been searching for a new Jeep Grand Cherokee for several months. While we searched, Chris Defigueiredo at Wickstrom was patient and understanding. We looked at used vehicles at Wickstrom, dealt with the stereotypical dealers who advertise vehicles they do not have, and as a result of our frustration, we rethought our plans and came to speak with Chris at Wickstrom once again, only now we were interested in a new Jeep. He found exactly what we wanted and for a great price. Once our decision was made, Chris ensured a seamless process from start to finish. We plan on looking at another vehicle in the next couple of months and there is only one dealer and one person we will seek out without hesitation. Thank you Chris and Wickstrom for a great experience. More
Treated w/ respect & courtesy Eric J. was as easy going as I have ever experienced in buying a car. Because my daughter had such a good experience at Wickstrom, we deserted Honda a Eric J. was as easy going as I have ever experienced in buying a car. Because my daughter had such a good experience at Wickstrom, we deserted Honda after 8 new purchases to go with a Jeep product. He was helpful, patient & made the process go smoothly. The facility is beautiful...I hope not to spend time in service BUT if I do it looks like a very pleasant spot to relax or do work!! More
Great staff and experience highly recommend Wickstrom Jeep We sent an online inquiry to Wickstrom and received a response from Tony D. right away. He sent a follow up email with all the info I was looking for We sent an online inquiry to Wickstrom and received a response from Tony D. right away. He sent a follow up email with all the info I was looking for. We setup a time to meet the following day. After looking over Renegades Tony D. pulled inside our car of choice in an indoor showroom/garage area, washed and ready for test drive. No back and forth with the invisible "sales manager", no deceptive tactics in negotiations, just straightforward discussion. Tony D. was willing to answer every questions in detail. Marcus in service was very helpful answering additional questions. I highly recommend Wickstrom, and Tony D. to anyone. More
Great buying experiance Eric did a great job showing and explaining the features on the models we were interested in. Big selection to choose from. very nice show room. Eric did a great job showing and explaining the features on the models we were interested in. Big selection to choose from. very nice show room. More
Amazing Dealership!!!! My experience here was so wonderful that they have gained a lifelong customer, I will never go anywhere else. My sale's person Chris De Figueiredo w My experience here was so wonderful that they have gained a lifelong customer, I will never go anywhere else. My sale's person Chris De Figueiredo was professional, polite, and incredibly helpful. He explained and answered all of my questions and went above and beyond for me. I have never had a car buying experience like this before, it was an absolute pleasure to work with this dealership. If you are in the market for Jeep or anything else that they sell, do yourself a favor and save yourself time by coming here first, you will not be disappointed. Thank you again for everything, I LOVE my new Wrangler!!!! More