Wickstrom Ford

The amount of used and pre-owned cars was amazing and Eugene did a tremendous job of meeting all of our expectations. He was friendly, courteous, and allowed us ample time to make up our minds about whi Eugene did a tremendous job of meeting all of our expectations. He was friendly, courteous, and allowed us ample time to make up our minds about which car we wished to purchase. We will definitely go back to Wickstrom again to purchase a used/new automobile. More

My 2004 Mercury Grand Marquis developed an electrical problem that other dealers' service departments really downplayed as easily repaired . Turned out the recommendation was way off the mark. Wickstro problem that other dealers' service departments really downplayed as easily repaired . Turned out the recommendation was way off the mark. Wickstrom is at the far end of my reasonable convenience area, but near a former place of employment. Previous use of this service department was always superior and was the reason I came back for this repair. Frank Oswald was extremely helpful. My auto was quickly and satisfactorily repaired. I am pleased to give Wickstrom my highest rating, and would recommend Wickstrom to family and friends. William T. Hepperle More

What a pleasure!! I can only hope that my experience with Wickstrom is a sign that car dealerships are changing their old ways of doing business and are becoming more customer oriented and willing to listen Wickstrom is a sign that car dealerships are changing their old ways of doing business and are becoming more customer oriented and willing to listen to their customer. My experience began with Brandon on 3/16/2012 and he was patient, knowledgeable, and more than willing to answer our questions. We test drove two vehicles, and never once was I pressured to make a decision on the spot. Brandon follow-ed up with on Saturday, and on 3/19/2012 we returned to the dealership to review addtional options with Brandon. Again, no pressure to buy and he willingly answered my many questions. At the end of the day, partially because there was no pressure, we ended up purchasing a new Ford Taurus. The trade amount offered was fair, and even when Brandon got his manager Joe Frederick involved, it was only to introduce him to us and never once did Joe put any pressure on us. He did make himself available if we needed his help, but ultimately that was not required. When dealing with the numbers, Todd was able to get us a finance rate less than we had been able to find on our own, a nice way to complete a win/win situation for all. In my many years of purchasing vehicles, I typically left the dealership feeling "dirty". When I left Wickstrom, I could not have felt better. Thanks to everyone on their staff. More

I have been working with Wickstrom Ford for my car needs since 1996. For that entire time and throughout the organization, from sales and service to the owners, I have been treated professionally and fairl since 1996. For that entire time and throughout the organization, from sales and service to the owners, I have been treated professionally and fairly. Wickstrom has demonstrated a high level of ethics, personal involvement, service and tenacity in perfect balance to provide the vehicle and value that keeps me coming back. As a bonus, Wickstrom is highly involved in the community. Now my kids are grown and they are returning to Wickstrom with my encouragement…we refer to our salesman, Brian Powell as "our family car guy".. 'Nuf said! More

I have brought my navi in three times this year, tires, brakes, suspension, and now a tune up along with a fuel line flush. I have dealt with Markus from the beginning. I think he is fantastic at what he d brakes, suspension, and now a tune up along with a fuel line flush. I have dealt with Markus from the beginning. I think he is fantastic at what he does. He looks to save me money without compromising quality. Always set me up with a loaner so I can get on with my day. He is helpful in so many ways and thats why I see him for my repairs and maintenance. More

Went to Wickstrom after a HORRIBLE experience at another dealership. Jamie was WONDERFUL, she was so helpful and understanding of what I was looking for. I arrived 20 minutes early for my appointment with J dealership. Jamie was WONDERFUL, she was so helpful and understanding of what I was looking for. I arrived 20 minutes early for my appointment with Jamie, who came in on her day off to accomodate my schedule. Brandon had the car I was looking at pulled up front and went over all the features of it and answered any questions I had about it until Jamie arrived.This was by far the most painless process I have been through. No crazy number games everything was done to the point and my payment was right where I needed it to be. I've had my new car almost a week and have NOTHING bad to say about it or my experience at Wickstrom. Recommending everyone to go to Wickstrom you won't regret it. More

Don't be fooled with how nice these guys treat you when you walk through the door. They are con-artists with one goal in mind...to basically screw you. Andy(sales mgr) lied to my face when discussing the d you walk through the door. They are con-artists with one goal in mind...to basically screw you. Andy(sales mgr) lied to my face when discussing the deal that they proposed. He was very condescending as well. What a complete joke this dealership is. Word will get out that Wickstrom is not the place to buy a new car. I have many friends in the Barrington area who have inquired about this joint and they will now know to not even consider stepping foot into this den of thieves. More

I love the drive up service without having to make an appointment and the extended service hours. When giving an estimate on length of time the service will take they always are finished before the estim appointment and the extended service hours. When giving an estimate on length of time the service will take they always are finished before the estimated time. If I am going to wait for the car they always seem to try to get it out quicker than promised to reduce wait time. While price may be slightly more than the "quick" service shops, I feel that I can trust the mechanic's judgment and that I am not getting sold services that I do not need. Wickstrom would not be in business as long as they have without the great staff. More

Best dealer in the Northwest suburbs by far. As a local fleet manager for two different Village's, this dealer is the most effecient, friendly and reliable dealer i have had the pleasure to work with. The fleet manager for two different Village's, this dealer is the most effecient, friendly and reliable dealer i have had the pleasure to work with. They have very knowledgeable employees; from service writers, ASE technicians, experienced parts staff, sales team and most of the employees have been there over ten years plus. I would recommend this dealer to anyone looking to purchase or to have their vehicle serviced! More