Wiesner Hyundai

I took my 2013 Hyundai Santa Fe for its first (complimentary) oil change on 2-3-2014. I had an appointment for the service, but was told that it probably would be an hour and a half wait for comp (complimentary) oil change on 2-3-2014. I had an appointment for the service, but was told that it probably would be an hour and a half wait for completion. I surrendered my auto lock key to the service personnel, and waited in the waiting area. First, I was told my one of the service people that I had a chip in my windshield that I had never seen. Then, we had to contact my insurance company for service to fix that. Then, we were informed that my key had been locked in my vehicle. I was asked to talk to Bluelink to have it opened. First, I was told that I was not the person named on the service and they could not assist me. I was told to have my husband speak to them. After he spoke to them to give them approval, we were told that we did not have the essentials package on the complimentary service, and it did not include the option to open the doors remotely. I also was told that I would need to give them a credit card number and allow a $99.00 charge to have my door opened. So, I was stuck!!!!! They charged my card and opened the door. In spite of my anger, and the assurance that the dealership would make it right, my free oil change cost me $99.00 and three hours of aggravation!!!! It is absolutely rediculous that the maintenance personnel would not know that if they left the key in the car unattended that the doors would lock....an even more absurd that it should cost me to have them opened. I am truly disappointed in the whole process. This dealership is where I purchased my vehicle, and yet even though I am the owner of record, the tags are in my name, and I drive it...I cannot use the Bluetooth and that I should pay for their mistake!!!! More

If there is a NEGATIVE RATING, I would give this dealership that rating!!!!! I've always heard about car salemen being the worst people on earth. I never thought that extended to all parts of th dealership that rating!!!!! I've always heard about car salemen being the worst people on earth. I never thought that extended to all parts of the car dealership industry until my experience with WEISNER HYUNDAI. For years, I've brought my FORD and TOYOTA to a dealership for service. And for years, they have never given me cause to think them a bunch of dishonest human beings until my recent experience with WEISNER HYUNDAI. I brought my Sonata in for an airbag recall fix on Nov, 1, 2013. When we dropped it off, Jordan the service rep and myself did a walk around to note any body damages to the car. The only one noted was a scratch on the side of the car that I knew was there as I fell on the car with the car keys. They said it will take 3 hrs. We left. A few hours later I got a call from the service rep saying it will actually take more than that as one side will take as much as 3 hrs. So I was told to expect to pick it up later in the evening. Around 6pm, we didn't get a courtesy call, so my husband called. They couldn't locate the paper work. So we figured we would not get the car until the next day. Saturday Nov 3rd, I got a call from Jordan Silvernail around past noon to tell me the car was ready. We went to picked it up close to 2pm when they would close. I did not check the car, as I was used to having our Ford and Toyota serviced at the dealership all the time. And they always take good care of the car. Drove the Sonata home. The next day Sunday, we decided to wash our cars. We noticed this long line on the front bumper. On closer inspection, we saw a ding and scratch on the paint. As I was flying out to SF the next day for an entire week and my hubby was driving to LA that week, I called the dealership to let them know the problem and to tell them that as we were both out of town, we couldn't bring the car back that week. I spoke to PHILIP MARTINEZ, the service manager and he said to bring it in and he'll look at it. But that he could not really know for sure what he can do as we drove the car out of the dealership already (NOTE: you can already tell excuses coming up). Nov 11th, I brought it in. He checked it and offered me a "paint pen". He said there is nothing he can do about it as he couldn't know for sure if that happened at the dealership. That is a penny on a hundred dollar consolation fix! This is a 2012 Sonata barely driven, as I work from home. Unlike them, I am an honest person. If I did that myself, I woudn't go chasing after the dealership and have then fix it. But as I know for certain this was not cause by me, it is very frustrating to have this manger say there is nothing he can do. This was the first time we used this dealership in this small town, as we just recently moved to the state. But in Las Vegas, and the Bay Area, CA, we have always dealt with dealerships for our car service and never had an issue of coming out with a ding, dent or scratch, as was in this case. For them to allude that I am lying, that I do not appreciate. I filed a case with Hyundai Corp, paid $25 to file a complaint with the CCA. And I will spend time going to all consumer rating sites I can think of, to bring the word out about this dealership in TX! BEWARE YOU CAN NOT TRUST THIS SMALL-TOWN MENTALITY SERVICE CREW! If you do bring your business to this dealership, make sure you check your car TOP TO BOTTOM before leaving their lot. Otherwise, they will wash their hands of it. I know I am only one unsatisfied customer and it will barely ding their bottom line. But I want other people to be aware and not have the same experience as I did. More

This dealership was recommended by the Car Pro radio program. Eric Ashworth greeted me upon arrival at the dealership and was great to work with. I loved the fact that I was able to look a severa program. Eric Ashworth greeted me upon arrival at the dealership and was great to work with. I loved the fact that I was able to look a several vehicles without any pressure before making my final decision. The only negative I have - and this may be my own fault for not asking before hand - is that the warranty on my used vehicle purchase was not explained until I was in the process of completing the final sales paperwork and that the certified pre-owned vehicle I purchased should have had the tires replaced before being sold (the tread did not come close to Lincoln's head on the penny test). All in all I had a great experience and would recommend this dealership to others. More

This is the best dealership I have ever done business with. I'm 65 and have purchased many cars and trucks. Usually I would rather have a root canal than go to the car dealership, but Wiesner Hyundai i with. I'm 65 and have purchased many cars and trucks. Usually I would rather have a root canal than go to the car dealership, but Wiesner Hyundai is the exception. Eric Ashworth has sold our family 3 new hyundais and every sales experience has been good! Sometimes I just stop in to see whats happening and to talk to Erick. The dealership is clean and the people are friendly. You will still have to deal to get the car you want but you will be treated with respect and the dealership is honest. Wiesner Hyundai pays all the sales people a monthly salary and then a commission on each sale, so no high pressure. Erick asked me what I needed or wanted and we went from there. We drove three cars in one day and I never thought I was being rushed or pressured into a sale. If you want a new Hyundai or think you might, just stop by and see Erick and he will let you drive whatever you want. More

This dealership had a wide selection of the vehicles I was looking for, and the salesman was very knowledgeable about the vehicles to answer any questions and explain the differences. When it came time t was looking for, and the salesman was very knowledgeable about the vehicles to answer any questions and explain the differences. When it came time to buy the car they were very open and honest about the prices and what discounts we would receive. Took a bit of negotiating to get them down, but they didn't really make the process a hassle like other dealerships would. Generous with their test drives, overall a five-star experience. More

My initial contact with the dealership was online through internet sales. I requested to be paired with a salesman who was more interested in selling cars than earning a big commission. She assured me that internet sales. I requested to be paired with a salesman who was more interested in selling cars than earning a big commission. She assured me that she understood my request and informed me that my salesman would be Eric. Eric contacted me that very same day. I emailed him what I was looking for in a vehicle and he emailed me screens shots of three vehicles meeting my specifications this helped narrow my search and saved me valuable time. I selected a vehicle from one of the three before I visited the dealership in person. When I arrived at the dealership, Eric had the vehicle waiting. I took one look at it and told him it was what I looking for, no test drive needed. We went inside where finance managers Ed and Laura worked their magic. Thank you Eric and the Wiesner team for making my car buying experience a pleasant one. More

I and my daughter are long time customers of Weisner, so I and my daughter are long time customers of Weisner, so my ratings above reflect our satisfaction w/ the Weisner brand and reputation, but I must co I and my daughter are long time customers of Weisner, so my ratings above reflect our satisfaction w/ the Weisner brand and reputation, but I must comment that Mr Eric Ashworth is by far the most courteous and genuine salesman I've encountered in my car purchasing experiencies over the last 40 years. Thanks Eric ... Jordan Mergist ... jpmergist@live.com Michelle Mergist 6 Swan Song Place The Woodlands, TX. 77381 More

I had a pretty good experience purchasing my car here... but not since. If you buy from here, do not get it serviced here. I have had nothing but nightmares here with the service department. They cannot get but not since. If you buy from here, do not get it serviced here. I have had nothing but nightmares here with the service department. They cannot get anything right. I had a couple of bubbles in my paint job and it took over a month to finally get this problem fixed right. Now, I take it in for a a speaker that is blown on the driver's side door. It did get fixed, but... now my center console lights do not work, along with the factory light kit, as well. I take it in for a simple speaker to be changed out in the door, and then all my lights do not work. Their explanation... we never would have messed with that; Instead of just fixing the problem. Also, everything was moved in my trunk when I got the car back, as well. No explanation, except that they would not have had to mess with the trunk. So, whatever you do, DO NOT take your vehicle here to have it serviced, even under warranty, because you will have more problems after you take it in, then before you did. I WILL NOT go back to this dealership for any kind of service work/warranty work, EVER!!! Also, they never have the same people working here. Every time you go in, there is always new faces. And not just one or two, several different people. And, a different service manager each time, as well. BEWARE!!! More

Dropped 2011 Santa Fe off for oil change. Jordan called me & said I needed a new engine filter - I said to go ahead & put it in. He called back & said I needed the 30,00 mile service, I told him I had al me & said I needed a new engine filter - I said to go ahead & put it in. He called back & said I needed the 30,00 mile service, I told him I had already had it done; he said I had not. I told him to not do it. He called back a third time & said I had a nail in my tire & I needed a new tire as it could not be repaired- should he put a new one on - I said NO. Funny to me - the low tire sensor never came on before I took it in. I took my car into Discount Tire and they fixed the tire for FREE! Discount said there was a screw in my tire. Your service dept. is not qualified and/or crooked. I went through the same thing last year and had to pay for a new tire to the tune of $211. In Nov. of last year - brought in for a routine oil change - they even screwed that up. My car leaked oil for months. Had it in 5-6 times just to get that cleared up. Love my Hyndai - will never buy another due to your service. Very incompetent. More

Salesman (Jarrod) first negotiated sales price at $19,500, but we could not agree on value for my trade. One week later he offered exact same car for $20,000, but we still could not agree on value o $19,500, but we could not agree on value for my trade. One week later he offered exact same car for $20,000, but we still could not agree on value of my trade. I now see that the "e-price" is listed at $19,487 (with all incentives + TTL). Additionally, I qualify for $500 Motozuma matching down payment which would bring my e-price to $18,987. I believe in capitalism – spent 22 years on active duty defending it, but I'm going to categorize Weisner's tactics as nefarious or at least unethical. More