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Wilde Chrysler Jeep Dodge Ram - Service Center

Waukesha, WI

2.8
37 Reviews

37 Reviews of Wilde Chrysler Jeep Dodge Ram - Service Center

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October 31, 2023

Absolute zero concern for the customers time completely on organized unacceptable would not recommend this dumpster fire More

by Fastboats21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike
Nov 01, 2023 -

Wilde Chrysler Jeep Dodge Ram responded

I'm so sorry to read about your experience. We always aim for a high level of customer service and I'm sorry that we didn't provide that during your visit. Your feedback is important, as it helps us improve our services moving forward. If you'd be willing to discuss this further, please reach out directly at your earliest convenience.

Nov 06, 2023 -

Fastboats21 responded

Back to Five star ⭐️ problem solved quickly and professionally

Nov 07, 2023 -

Wilde Chrysler Jeep Dodge Ram responded

We're so happy that our team was able to solve the issue and get the problem resolved quickly for you. Thank you so much for the 5-stars! We look forward to serving you again in the future. Until then, safe travels!

September 11, 2023

Waited for 2 hr and 15 min for my vehicle under warranty to get looked at. U had an appointment at 9:15 am and at 1130am the service guys said to me they hadn't gotten to my vehicle yet. I said I had an a More

by HondaGuy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike
Sep 13, 2023 -

Wilde Chrysler Jeep Dodge Ram responded

Hello, We are deeply sorry to hear this was your experience with your recent service appointment. This is not a reflection of the efficient and thorough care we strive to provide. I would be happy to address your concerns and vehicle repair needs at your earliest convenience. Please reach out to me through the email below. Kevin Schmidt kschmidt@gowilde.com Service Manager

July 26, 2023

First time they sold me $600 of batteries that never fixed the problem. Brought it in again. Service didn't even look at it when I had an appointment. No calls to update me. Do not go here. More

by VJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt
Jul 28, 2023 -

Wilde Chrysler Jeep Dodge Ram responded

Hi VJ, We're sorry to see your vehicle is still giving you trouble after your recent repair and are regretful to read about your disappointment regarding your experience. We will continue to work toward a solution and hope to have your vehicle running smoothly again soon. At your earliest convenience, please consider reaching out to me directly. Thank you, Kevin Schmidt kschmidt@gowilde.com Service Manager

May 13, 2023

Had an oil change and tire rotation, less than a thousand miles later a lug nut is missing. Do not get your truck serviced there. More

by Vicki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
May 16, 2023 -

Wilde Chrysler Jeep Dodge Ram responded

Hello Vicki, I'm sorry to hear about your missing lug nut and dissatisfaction with your service experience. I do want to assure you our team works diligently to provide the best possible service and care for our customers. Please don't hesitate to reach out to me with any questions you may have about your recent appointment. I hope you will visit us again in the future for your automotive needs, providing us with the opportunity to earn back your trust. Thank you, Kevin Schmidt kschmidt@gowilde.com Service Manager

April 10, 2023

I've been bringing my car here for years to be serviced for years, but recently I think management changed and service has been horrible. They kept my vehicle for with 3 weeks very little information. Wh More

by ExJeepCustomer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rachel
Apr 18, 2023 -

Wilde Chrysler Jeep Dodge Ram responded

Hello, We are committed to providing our customers with transparent, efficient and professional service at each visit, Therefore, I am regretful to read about your recent experience with your Jeep repairs. I do understand your frustrations and would like to answer any questions you may have about the status of your vehicle. My team's goal is to have you driving back out on the road safely. At your earliest convenience, please reach out to me directly. Kevin Schmidt kschmidt@gowilde.com Service Manager

December 11, 2022

I will never again look or buy from Wilde, I bought 3 vehicles in the past 5 years and after my last one I have nothing good to say about their dealership. every experience was worst than the last one More

by FISCHERFLOORING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyler Zimmerman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2022 -

Wilde Chrysler Jeep Dodge Ram responded

Hello, We’re committed to keeping our sales and service guests satisfied, and it is regrettable to learn we were unable to provide you with a first-class experience at your last visit. When time allows, please contact me directly at the email below. I would like to learn more in detail about your visit and how we could possibly turn this experience around for you. I look forward to working with you soon. thank you, Jay Streeter jstreeter@gowilde.com Service Manager

December 10, 2022

All employees are friendly efficient and helpful. Service is done promptly and correctly. Enjoy going there. More

by BCDIRKS8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2022 -

Wilde Chrysler Jeep Dodge Ram responded

Hello, Thank you for the kind review! We're pleased to learn about the friendly, efficient and prompt service you've experience with our team at Wilde CDJR! We hope to see you again in the future!

November 21, 2022

They did an excellent job of processing my warranty claim and keeping me informed during the entire process. Great work, Rachel! More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel
Nov 21, 2022 -

Wilde Chrysler Jeep Dodge Ram responded

Bill, we are elated to learn about the excellent level of service you received from our Wilde Service Team. Thank you for the shout out to Rachel and we hope to work with you again in the future. Until then, safe travels!

November 18, 2022

Excellent service experience as always. I take my personal vehicle there, and our company takes our work trucks there as well. More

by smann.wi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian in Service Dept.
Nov 21, 2022 -

Wilde Chrysler Jeep Dodge Ram responded

Hello, we are thrilled to learn the Service Team has taken care of you at each service appointment. Thank you for choosing to work with us and for the great review! See you at your next appointment at Wilde CJDR!

November 13, 2022

Came in and had my vehicle serviced. The staff was friendly and knowledgeable. The repairs were done promptly. More

by BC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Streeter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Hemandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2022 -

Wilde Chrysler Jeep Dodge Ram responded

Thank you for the first-class review! Our entire team is pleased to read about the friendly, knowledgeable and prompt service you received at your recent visit. We look forward to seeing you again in the future!

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