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Wilde Subaru - Service Center

Waukesha, WI

2.6
22 Lifetime Reviews Review Dealership

22 Reviews of Wilde Subaru - Service Center

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August 19, 2020

"I am extremely disappointed with my experience here. I..."

- Npapaceno

I am extremely disappointed with my experience here. I took my car out of state for service while on vacation and was alerted that I was missing my cabin air filter completely and that my drain plug had sustained damage from being over torqued. It doubled my cost for an oil change but I was happy that they were able to correct these issues. I left a short google review and called the service manager Kevin. He returned my call the next day only to explain that “it happens”, his guys forget to put in the air filters and that they would Reimburse me for the part. However he kept emphasizing that he was only doing it because I was “such a great customer”. Not because they had screwed up and not given me a part I had paid for previously. He hammered this point about 12 times in this 15 minute phone call, that I was only being worked with because I was a “great customer”. I have bought two Subaru’s and exclusive services them through Wilde. However, when I brought up the drain plug he became defensive and cut me off to say they weren’t accepting responsibility for that. I stated it was fine I had the bolt I could bring it in to show them no problem. He then proceeded to tell me how they get this complaint all the time when people go out of state and it used to be a problem back in 2009 when he first started working there but since then they had bought Honda torque wrenches and set them specifically. Now I did not have time for the condescending explanation that continued for about 8 minutes and I know what a torque wrench is. I tried to get off the phone and he continued to talk when he finally finished I said it’s fine I can bring you the plug. He stated that he would like to see it and I wished him a good day and that I would contact them when I was back, he grumbled and hung up the phone. This whole interaction had left a poor taste in my mouth and I had originally left a google review before Kevin had responded to me. On this Pete Erkilla has left a number and asked me to contact him. I went back and fourth but eventually decided to give him a ring based on how the conversation with Kevin went, it’s been two weeks and he has not reached back out. I left him a message because he was out of office, I was kind and straightforward in leaving the message. Overall I would recommend servicing your Subaru somewhere else, and maybe just avoiding Wilde as a whole. The service department seems very relaxed with the fact that these mistakes happen what sounds like pretty frequently. To me it’s not ok and the customer service was even poorer. Save your money for someone who cares about your vehicle and their customers.

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No
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Aug 19, 2020 -

Wilde Subaru responded

Thank you for bringing your concerns to our attention, Nichole. Your feedback and satisfaction are our top priority, and we will have a member of our team contact you as soon as possible to help.

February 29, 2020

"Hold on to your wallet"

- deb1unlimited

My husband took our car to these crooks for an oil change. He was in Milwaukee because a relative was about to die from cancer. He had just had surgery himself and was not able to do the oil change himself as he normally would. When he called the dealership to set up an appointment, he told them he wanted Mobile 1 and a filter change. They quoted him $50. They handed him a bill for $165! They charged $20 to clean one battery terminal! The car had 18K miles on it and he never asked, nor approved cleaning the battery terminal. We love our Subaru but would steer clear of this dealership. That's just plain highway robbery.

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No
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Mar 20, 2020 -

Wilde Subaru responded

Your feedback and satisfaction are our top priority. We are concerned by your comments, and we would like the opportunity to speak with you about your experience. At your earliest convenience, please contact me, Pete Erkkila, General Manager, at (262) 544-5400.

January 22, 2020

"Top service. I always have a great service in my Subaru..."

- paulina_illanes

Top service. I always have a great service in my Subaru when I go to the Waukesha location. Super recommend and I appreciated all the good services!

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Yes
Jan 31, 2020 -

Wilde Subaru responded

Thank you for sharing your positive experience with us! We are thrilled to hear that our team could be of assistance. It was great working with you, and we appreciate your business!

September 12, 2019

"EXCELLENT AND ACCOMODATING!"

- Cherie

WALKED IN FOR AN OIL CHANGE 9/5/19 AROUND 4PM HAD NO APPOINTMENT. MIKE D. TOOK CARE OF MY CAR RIGHT AWAY! HE WAS AWSOME! HE HAS TAKEN CARE OF MY CAR IN THE PAST AND I WAS GREATFUL TO SEE HIM AGAIN. THE SERVICE WAS FAST AND FRIENDLY A GREAT EXPERIANCE! THANK YOU AGAIN MIKE! CHERIE CHRISTOPH

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Yes
Employees Worked With
MIKE DACHOWSKI (SPELLLING ?)
Sep 13, 2019 -

Wilde Subaru responded

Your feedback is greatly appreciated, Cherie! We are happy to hear Mike could help make your service experience so memorable. It was a pleasure working with you, and thank you for choosing Wilde!

September 08, 2019

"Not perfect"

- Ridgewalker

WE took my wife's 2011 Legacy (I also own an Impreza) for airbag recall, brakes and the almost 120,000 miles services at 113,000. Needed service came to about $1400, Optional service another $1800. My wife decided to get everything done, including replacement of broken right side mirror and complete detailing. We received a loaner vehicle which we had for a week due to delay in getting parts, and Labor Day. Okay so far, but the interior detailing was terrible. Water and beverage stains looked untouched. Service advisor apologized but was still charged for it. Now my Impreza needs to go in. What to do? PS. I also scheduled the appointment on-line, where my additional notes were unread, leading to a delay in receiving parts.

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Yes
Employees Worked With
Sep 23, 2019 -

Wilde Subaru responded

Thank you for taking the time to share your feedback. If you have any questions or concerns, please contact me, Pete Erkkila, General Manager, at (262) 544-5400.

July 28, 2019

"Do not trust Wilde Subaru Service Dept "

- IFRANKE.SCOTT

Recently my daughter brought our 2013 Forester in for the airbag recall and we decided to perform the 90,000 mile maintenance support on the vehicle. I own 2012 and 2013 Foresters and have serviced them at Wilde from the beginning. Part of the $500 charge was to clean the back brakes and replace the brake fluid. When the work was supposedly completed, the also told her the rotors measured 1mm and needed urgent attention. My son is a former auto tech so he and a friend did the brake job at another deal after hours. What they discovered when pulling the brakes apart is that the cleaning never took place. Why would you even charge for it if the plan was to replace them soon? He also took photos showing the brake seals were never broken. The bottom line is that we were charged $260 for work that was never done. We replaced the brakes anyway since we had already purchased the parts. When we brought the old brakes to the service manager, Kevin, he agreed that no work had been done. He also agreed the brake fluid was never replaced. They were caught red-handed and agreed two weeks ago to send a refund check for $260 which was never sent to us. I don't believe anyone should trust this dealer or the service department. My daughter is 23 years old and funding her own schooling. She must have looked like an easy mark for these predators. I bought two vehicles from this dealer and have spent thousands on services over the past seven years. None of that seems to matter when there is an easy buck to cheat out of someone. Then to be caught red-handed and never follow through on the remedy. Truly despicable. You should make your own decision, but I will have nothing to do with Wilde dealerships in the future.

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No
Employees Worked With
Other Employees : Ryan was the service writer.
Aug 30, 2019 -

Wilde Subaru responded

We are concerned about your comments, and we would like the opportunity to speak with you in order to learn more about your experience. At your earliest convenience, please contact me, Pete Erkkila, General Manager, at (262) 544-5400.

June 23, 2019

"Returned my car damaged"

- saa04

Kept my daughters car for over 2 1/2 weeks for a recall. Upon getting it home, we noticed the passenger side directional had been completely broken off and the lever that adjusts the back of the seat is now broken so the back of the seat can no longer be adjusted. My daughter contacted someone while out of state and I still haven’t received a call back yet. NEVER go here.

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Recommend Dealer
No
Employees Worked With
Casey
Jul 03, 2019 -

Wilde Subaru responded

Thank you for reaching out to us. We would like to set up an appointment with you to discuss your experience. Please contact our General Manager, Pete Erkkila, at (262) 544-5400, to set up an appointment time that works best for you.

June 22, 2019

"Won’t ever buy a car here again. "

- 28yroldfemale

I bought a car from Wilde Subaru two years ago. I came in with my fiancé, paid in CASH, did all the negotiating, wrote my name first on the title and.... my fiancé’s name ended up on my car. Guess my gender... To some this may not seem like a big deal, but every time I bring it in for service (ofcourse I was dumb enough to be tied to them with the service book), it is a slap in my face. I have told 5 people over the years to change it to my name. They all say, yes ofcourse. A kind receptionist even offered without me saying anything to change it. It has NEVER been done. Some may not understand this but I worked incredibly hard to purchase this car with no financial assistance from my spouse. It was the first car I loved that I bought and it is just disappointing. Also, on one occasion I was told I needed new break pads. I went to my dad to install these. He looks at them and they are perfectly fine. When I brought my car back, because of the book, this time they were perfect. I have had experiences like this too many times. I would pay extra to go to a dealership run by women where I didn’t constantly feel uncomfortable and taken advantage of, despite knowing as much as the male next to me.

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No
Jul 03, 2019 -

Wilde Subaru responded

Your feedback and satisfaction are our top priority. We are concerned by your comments, and would like the opportunity to speak with you and help resolve your issue. At your earliest convenience, please contact me, Pete Erkkila, General Manager, at (262) 544-5400.

May 22, 2018

"'get a second opinion"

- Diane

Seriously, if you are relying on Wilde Subaru Service, you better get a second opinion or it may cost you hundreds! I brought my car in as the tire pressure light was on. They claimed the sensors in both front tires were out and needed replacement ($300+), and to be safe probably should just do all four tires ($500+). But they are all out of sensors so come back next week. So, I took my car to my neighbor's mechanic and guess what? Sensors were actually working perfectly fine. Turns out my husband put too much air in the tires. Thus, the light came on to notify my tires were over inflated. The cost from the professional mechanic? Just $50 to do the diagnosis. Beware.

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No
Employees Worked With
Matthew Cheske, Michael Misiak
December 11, 2017

"Customer experience - F, Quality of service - Incomplete"

- green forester

I brought my 2010 Forester in to Wilde Subaru for a check-engine-light-on approximately one month ago. During that time, the car has been into the service department three times, my wallet is two thousand dollars lighter and I still don't have it back. Explanations for the original cause of the problem have been numerous and ever-changing. Interest in the quality of my customer experience from general manager Peter Erkkila, to service dept manager Kevin Schmidt, down to advisor Ryan Hinkle has ranged from mild indifference, to repeated self-serving excuse-making, to hostile accusation. The last straw for me was today when the repair for my car was to have been completed (for the third time), I learned that another job had taken priority and that I'd have to wait yet again to get it back. I couldn't be more disappointed in the level of service I've received from this business. Absolutely amazing. At this point, I cannot be surprised if I will eventually have to dispute payment and file a formal complaint.

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Recommend Dealer
No
Employees Worked With
Other Employees : Ryan Hinkle
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