Wilde Subaru - Service Center

On Nov 27, 2021, I received an email reminding me that it was time to schedule maintenance for my 2020 Subaru Outback, VIN 4S4BTACC5L3162717. I made an online appointment right away for an oil change on Jan was time to schedule maintenance for my 2020 Subaru Outback, VIN 4S4BTACC5L3162717. I made an online appointment right away for an oil change on January 8, 2022, at 11:30AM. I arrived Jan 8 at 11:30AM and was greeted by a service person named Joel. He asked what I came in for and I said I made an appointment for an oil change. I added that I would like my headlights checked as they seemed to be aimed too high. I further said I have been receiving high beam flashes from oncoming motorists and that my wife complained that my headlights blinded her when I was following behind her car. Joel immediately told me that my headlights automatically adjusted and that when I go around corners my headlights also turn. I told him that I didn’t think so. Joel then said that he wasn’t sure if that adjustment could be made this visit and that he would consult another service person. That person (I did not catch his name) concurred with Joel that a headlight adjustment could not be done on this visit and that I would have to make an appointment specifically to have the headlights checked. Then that person opened the hood of my car and said something about an “easy adjustment”. He looked around and finally closed the hood. That person then told Joel to “write it up” in case the headlights could checked on this visit. 11:40 AM - Joel and I walked to his desk at which time Joel informed me that it could take up to two hours to have the oil change completed due to covid issues. He added that “if you had come in off the street would be 4 hours”. I signed the paperwork and went into the waiting area and had a seat. 2:02 PM, two and a half hours later, Joel walked past where I was seated in the waiting area without a word. I called to him and said that he had said “up to two hours” and it was now two and a half hours. He replied, “I know”. I asked him to get me an update and he said he would. 3:00 PM – Joel came into the waiting area and looked at me and said, “You are still here?” I agreed with him and reminded him that it has been an hour since he said he would get me an update about the status of my car. He asked what kind of car I had, and I replied “a 2020 silver Subaru Outback. He nodded, walked off. 3:25 PM – Joel returned and handed me a sticky note. He explained it was for a free detailing, of my car, for having to wait 4 hours for an oil change. He walked off again. 3:30 PM – Joel returned informing me that my car was being started on now. I asked that my car be returned to me, right away, as I could wait no longer. He managed to have my car up front in a matter of minutes, handed me the fob and my coupon. That ended my attempt to have my car serviced today. I found Joel to be lacking in customer service skills, unable to perform his job in a manner consistent with those of service personnel I experienced during previous visits to your service department. I find it unacceptable that he could not keep me updated as to the status of my car during this notably unusual visit. More

Beware of the Maintenance Packages. Long time Beware of the Maintenance Packages. Long time Wilde customer. I have purchased several vehicle through Wilde and have always kept up with ma Beware of the Maintenance Packages. Long time Wilde customer. I have purchased several vehicle through Wilde and have always kept up with maintenance. Have been happy with service in the past. Last year I had a oil change done. I was told I would need tires in the near future and recommended to have the 30,000 mile maintenance performed, other than that every thing looked good. Due to the pandemic this past year I worked from home and only put on 1000 miles. Called in March to schedule maintenance and have the Subaru recall performed. Received a email confirming the date. A few days prior my appointment was changed without my knowledge. Called Service to inform them that I received a email confirming the date. I was told the appointment was never scheduled though they would fit me in. Brought my car in and provided a business card with a service consultant to contact if I had any questions. During my recommended maintenance I was informed by a new service consultant that my rear brake pads and rotors had very little life left. They were unable to resurface the rotors due to their condition. . I didn't question the consultant and decided to have the brakes done. Received my car later that day, could honestly not tell any difference with the 30,000 mile maintenance that was performed. During my appointment, the service department performed the recall. Service department attached the wrong part. I was told the part that was for California only. What? I was told I would have to bring in the car and they would attach the right part. Had several questions and called the Service Manger who never returned my calls. So much for Customer Satisfaction their being number 1 goal . Have recommended a fair amount of people to Wilde in the past who purchased vehicles. I have warned them regarding my experience. More

I am extremely disappointed with my experience here. I took my car out of state for service while on vacation and was alerted that I was missing my cabin air filter completely and that my drain plug had took my car out of state for service while on vacation and was alerted that I was missing my cabin air filter completely and that my drain plug had sustained damage from being over torqued. It doubled my cost for an oil change but I was happy that they were able to correct these issues. I left a short google review and called the service manager Kevin. He returned my call the next day only to explain that “it happens”, his guys forget to put in the air filters and that they would Reimburse me for the part. However he kept emphasizing that he was only doing it because I was “such a great customer”. Not because they had screwed up and not given me a part I had paid for previously. He hammered this point about 12 times in this 15 minute phone call, that I was only being worked with because I was a “great customer”. I have bought two Subaru’s and exclusive services them through Wilde. However, when I brought up the drain plug he became defensive and cut me off to say they weren’t accepting responsibility for that. I stated it was fine I had the bolt I could bring it in to show them no problem. He then proceeded to tell me how they get this complaint all the time when people go out of state and it used to be a problem back in 2009 when he first started working there but since then they had bought Honda torque wrenches and set them specifically. Now I did not have time for the condescending explanation that continued for about 8 minutes and I know what a torque wrench is. I tried to get off the phone and he continued to talk when he finally finished I said it’s fine I can bring you the plug. He stated that he would like to see it and I wished him a good day and that I would contact them when I was back, he grumbled and hung up the phone. This whole interaction had left a poor taste in my mouth and I had originally left a google review before Kevin had responded to me. On this Pete Erkilla has left a number and asked me to contact him. I went back and fourth but eventually decided to give him a ring based on how the conversation with Kevin went, it’s been two weeks and he has not reached back out. I left him a message because he was out of office, I was kind and straightforward in leaving the message. Overall I would recommend servicing your Subaru somewhere else, and maybe just avoiding Wilde as a whole. The service department seems very relaxed with the fact that these mistakes happen what sounds like pretty frequently. To me it’s not ok and the customer service was even poorer. Save your money for someone who cares about your vehicle and their customers. More

Hold on to your wallet My husband took our car to these crooks for an oil change. He was in Milwaukee because a relative was about to die from cancer. He had just had surg My husband took our car to these crooks for an oil change. He was in Milwaukee because a relative was about to die from cancer. He had just had surgery himself and was not able to do the oil change himself as he normally would. When he called the dealership to set up an appointment, he told them he wanted Mobile 1 and a filter change. They quoted him $50. They handed him a bill for $165! They charged $20 to clean one battery terminal! The car had 18K miles on it and he never asked, nor approved cleaning the battery terminal. We love our Subaru but would steer clear of this dealership. That's just plain highway robbery. More

Top service. I always have a great service in my Subaru when I go to the Waukesha location. Super recommend and I appreciated all the good services! when I go to the Waukesha location. Super recommend and I appreciated all the good services! More

EXCELLENT AND ACCOMODATING! WALKED IN FOR AN OIL CHANGE 9/5/19 AROUND 4PM HAD NO APPOINTMENT. MIKE D. TOOK CARE OF MY CAR RIGHT AWAY! HE WAS AWSOME! HE HAS TAKEN CARE OF MY WALKED IN FOR AN OIL CHANGE 9/5/19 AROUND 4PM HAD NO APPOINTMENT. MIKE D. TOOK CARE OF MY CAR RIGHT AWAY! HE WAS AWSOME! HE HAS TAKEN CARE OF MY CAR IN THE PAST AND I WAS GREATFUL TO SEE HIM AGAIN. THE SERVICE WAS FAST AND FRIENDLY A GREAT EXPERIANCE! THANK YOU AGAIN MIKE! CHERIE CHRISTOPH More

Not perfect WE took my wife's 2011 Legacy (I also own an Impreza) for airbag recall, brakes and the almost 120,000 miles services at 113,000. Needed service came WE took my wife's 2011 Legacy (I also own an Impreza) for airbag recall, brakes and the almost 120,000 miles services at 113,000. Needed service came to about $1400, Optional service another $1800. My wife decided to get everything done, including replacement of broken right side mirror and complete detailing. We received a loaner vehicle which we had for a week due to delay in getting parts, and Labor Day. Okay so far, but the interior detailing was terrible. Water and beverage stains looked untouched. Service advisor apologized but was still charged for it. Now my Impreza needs to go in. What to do? PS. I also scheduled the appointment on-line, where my additional notes were unread, leading to a delay in receiving parts. More

Do not trust Wilde Subaru Service Dept Recently my daughter brought our 2013 Forester in for the airbag recall and we decided to perform the 90,000 mile maintenance support on the vehicle. Recently my daughter brought our 2013 Forester in for the airbag recall and we decided to perform the 90,000 mile maintenance support on the vehicle. I own 2012 and 2013 Foresters and have serviced them at Wilde from the beginning. Part of the $500 charge was to clean the back brakes and replace the brake fluid. When the work was supposedly completed, the also told her the rotors measured 1mm and needed urgent attention. My son is a former auto tech so he and a friend did the brake job at another deal after hours. What they discovered when pulling the brakes apart is that the cleaning never took place. Why would you even charge for it if the plan was to replace them soon? He also took photos showing the brake seals were never broken. The bottom line is that we were charged $260 for work that was never done. We replaced the brakes anyway since we had already purchased the parts. When we brought the old brakes to the service manager, Kevin, he agreed that no work had been done. He also agreed the brake fluid was never replaced. They were caught red-handed and agreed two weeks ago to send a refund check for $260 which was never sent to us. I don't believe anyone should trust this dealer or the service department. My daughter is 23 years old and funding her own schooling. She must have looked like an easy mark for these predators. I bought two vehicles from this dealer and have spent thousands on services over the past seven years. None of that seems to matter when there is an easy buck to cheat out of someone. Then to be caught red-handed and never follow through on the remedy. Truly despicable. You should make your own decision, but I will have nothing to do with Wilde dealerships in the future. More

Returned my car damaged Kept my daughters car for over 2 1/2 weeks for a recall. Upon getting it home, we noticed the passenger side directional had been completely broken of Kept my daughters car for over 2 1/2 weeks for a recall. Upon getting it home, we noticed the passenger side directional had been completely broken off and the lever that adjusts the back of the seat is now broken so the back of the seat can no longer be adjusted. My daughter contacted someone while out of state and I still haven’t received a call back yet. NEVER go here. More

Won’t ever buy a car here again. I bought a car from Wilde Subaru two years ago. I came in with my fiancé, paid in CASH, did all the negotiating, wrote my name first on the title and. I bought a car from Wilde Subaru two years ago. I came in with my fiancé, paid in CASH, did all the negotiating, wrote my name first on the title and.... my fiancé’s name ended up on my car. Guess my gender... To some this may not seem like a big deal, but every time I bring it in for service (ofcourse I was dumb enough to be tied to them with the service book), it is a slap in my face. I have told 5 people over the years to change it to my name. They all say, yes ofcourse. A kind receptionist even offered without me saying anything to change it. It has NEVER been done. Some may not understand this but I worked incredibly hard to purchase this car with no financial assistance from my spouse. It was the first car I loved that I bought and it is just disappointing. Also, on one occasion I was told I needed new break pads. I went to my dad to install these. He looks at them and they are perfectly fine. When I brought my car back, because of the book, this time they were perfect. I have had experiences like this too many times. I would pay extra to go to a dealership run by women where I didn’t constantly feel uncomfortable and taken advantage of, despite knowing as much as the male next to me. More