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108 Reviews of Wilde Subaru - Service Center
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January 05, 2017
Buying experience good, service experience horrible Bought a 15' wrx about a year and half and go. The buying experience was good. Sales staff and finance staff were friendly and helpful. About a year Bought a 15' wrx about a year and half and go. The buying experience was good. Sales staff and finance staff were friendly and helpful. About a year after I purchased the car I noticed a small area above my windshield where paint started to bubble, rust, and chip away. Needless to say I brought my car in to Wilde subaru to have it looked at and to start the process of going through warranty to have it fixed. When I first arrived at wilde subaru it was difficult to find someone willing to help me. I kept getting told, "You have to talk to someone else." Seeing that there were four employees in the service area and only one car actually being serviced I thought maybe one of them would be able to help in finding the right person to talk to. No, I was wrong. Apparently staring at the floor was more important. I finally did find someone that could help me, and it was not a very pleasant experience. The gentleman that helped me was quite rude and only seemed like he was trying to rush me out of there. After taking some pictures of my car he told me I would have to take my car to manders auto body to get an estimate which I would not be able to do that day as "they are not open on weekends and I would have to come back another time." As it was a Saturday morning, I found this hard to believe and decided to check anyways. They were open and more than happy to help me. Talking to the service technician at manders they told me this absolutely should not be happening to my paint. They gave me an estimate which I then took back to Wilde subaru. As I got back to the service area at wilde the gentleman that helped me before was clearly upset that I did not listen to him about coming back another time and became increasingly rude. I was told that they would send all the information in and recommend that the repairs are made under warranty and would get back to me in a couple days when they hear from warranty. That was now several months ago, my car is still not fixed, I haven't gotten called back, I've called and still haven't gotten any answers. Love the car but might be time to start doing business else where. More
by Hockey
Employees Worked With
July 21, 2016
Terrible, Terrible Service!!! Pulled in the express lube for an oil change. Two hours later, the oil change was completed. Quit going to this dealership years ago because of the Pulled in the express lube for an oil change. Two hours later, the oil change was completed. Quit going to this dealership years ago because of the terrible service. Thought I'd try them again since it's been a couple of years and they are 5 minutes from my house. Years ago this same car, had a leak in the tire due to getting new tires (someplace else). Came in for an oil change and asked them to re-seat the tire with the problem and charge me for the oil change and re-seating the tire. About 8 hours later, they called me and told me theyve been watching the tire and can't find a leak. Not what I asked them to do!!!! Today, all I need is an oil change and one of my tires has a bump on it which I am already aware of. Asked me to quote tires which I was ok with and specifically told them which tire I would want. All 3 quotes for tires did NOT have the tire I told them I wanted. Guess I'll be driving to the southside for service again. Terrible. More
by Tammy Captain
Employees Worked With
Kevin Schmidt
May 25, 2016
No idea what they are doing/terrible customer service I brought my 2014 Subaru Impreza to this dealership to have my oil changed (which is not cheap)before I drove from Milwaukee to Michigan. On my way ho I brought my 2014 Subaru Impreza to this dealership to have my oil changed (which is not cheap)before I drove from Milwaukee to Michigan. On my way home I begun to smell oil and there was smoke coming out from under my hood. I took my car to the dealer in Madison and they discovered oil EVERYWHERE! The dealership had not tightened the cap, most likely cause they were in a hurry, and as a result I had a giant leak all over the hood of my car, In my brakes and belts. Now 6 months later my air compressor went out, coincidence? I doubt it, it probably happened from all the oil that saturated everything under my hood...the car is only a year and a half old! They ordered the part for the compressor cause they didn't have it on hand so I had to drive back again to get it installed....guess what, they order the WRONG part! No apology or anything so I had to make yet another trip to the dealership to get it installed. They parked my car in so it took them half an hour to get out of the back lot!!! This place is a JOKE! Do not take your car here! More
by Bknapp32
Employees Worked With
Ryan hinkle, Kevin Schmidt
November 24, 2015
Poor Service Made repeated trips to have my car serviced and our car is still not fixed. The AT OIL TEMP light still goes on even after 3 trips to the dealer. Also Made repeated trips to have my car serviced and our car is still not fixed. The AT OIL TEMP light still goes on even after 3 trips to the dealer. Also they never correctly fixed the flap over the steering column. This has taken two trips and still not fixed. More
by Chris2015
Employees Worked With
Lauren Shirley
October 05, 2015
Service department fails to deliver Trying to get an oil change done on a lunch has been consistently impossible. I arrive on time and 1 1/2 hours later I am still waiting. In talking to Trying to get an oil change done on a lunch has been consistently impossible. I arrive on time and 1 1/2 hours later I am still waiting. In talking to the service manager he doesn't seem to have any handle or even be aware of the lagging service times. This has happened consistently. If you need a timely oil change, get it somewhere else. More
by Jlafayette
Employees Worked With
Ryan Hinkle
February 10, 2015
Very disappointing service experience! I brought my car in at 3200 miles for the first free oil change and a rattle I heard in the B-pillar on the drivers side. I was told they found the ra I brought my car in at 3200 miles for the first free oil change and a rattle I heard in the B-pillar on the drivers side. I was told they found the rattle and changed the oil, which they did. A few weeks later, the door sill molding fell off that was removed to find the initial rattle. I also check the oil and found it to be overfilled!! This is worse than being low on oil as it can cause oil to leak out of the seals. I called and made a Saturday appointment and when I arrived, only two service writers were there with unpleasant attitudes. I told them I would wait outside and about 45 minutes later my car was driven around to the front of the dealership. I waited and waited for someone to tell me if my car was done. I had to ask the receptionist for help locating a service writer. I ended up finding one myself and could not get an answer of if my car was done or not. I ended up wasting over 3 hours of my time waiting and then being told I had to return again to get the sill plate plastic cover replaced. If the original mechanic was honest, he would of replaced the sill plate from a new car in stock, double checked my oil level and sent me on my way. It has been six days and still no call from the dealer. I did not even get any final paper work from my last visit. More
by Crosstrek'n
Employees Worked With
Lauren Shirley
October 18, 2012
I am bringing my 2010 Outback here for services since new. On my 36K service they first time mentioned air filter replacement. I dont know much about cars but when they took it out it was black full of b new. On my 36K service they first time mentioned air filter replacement. I dont know much about cars but when they took it out it was black full of bugs. I dont think air filter replacement is recommended every 36K but what do I know. I know for my other car this is done every year. And on top of everything they charge me $32 to replace it. I would be better of going to autozone and asking them to do it. I will not go back there for services. If they miss air filter what else I should have done by now? Midas here I come. More
by linijaa
Employees Worked With
Not Sure
January 22, 2011
Bought my new Subaru in July from Vicki. Have enjoyed my new car for several months now and love it. I have been a previous Subaru owner for the past 30 years. Vicki Kroeger (our saleperson)not only sold me new car for several months now and love it. I have been a previous Subaru owner for the past 30 years. Vicki Kroeger (our saleperson)not only sold me a brand new Subaru, but also was our salesperson in selling my wife a brand new Chrysler Town & Country. She also loves it. As good as my experience was with my puchase of the Subaru, I have had as great an experience with Subaru Service. They have treated me like a King. Can't say enough about Dave & Bryan in the service department. Thanks for the opportunity to work with you at Wilde Subaru! More
by Gordy
Employees Worked With
Dave & Bryan
