Wilde Subaru - Service Center

Having purchased my Forester at Wilde, I've always had service there. Ryan Hinkle was my service writer until my last visit on 10/22. Ryan was amazing and he has trained Abby who helped me. I observed service there. Ryan Hinkle was my service writer until my last visit on 10/22. Ryan was amazing and he has trained Abby who helped me. I observed her desire to provide outstanding service and her professional manner was appreciated. I will be scheduling more service soon and I am betting she will be my new favorite service writer. More

For the first time in many years, fell short of expectations. Short-staffed no communication. Texted one service person five times and left one voicemail, no response, needed an estimate for the se expectations. Short-staffed no communication. Texted one service person five times and left one voicemail, no response, needed an estimate for the services. The service person we always dealt with was never available. Had to look unexpectedly leave the car due to lack of technicians. Chris is the only one that took care of me appropriately while other young people sat around on their phones not even acknowledging the presence of other customers. I'm a very patient person, but this experience really frustrated me. I gave the experience three stars because of Chris. More

Sorry I didn't get the name of the attendant who took care of my car. Besides my regular checkup, he followed up on postcard I had regarding battery lawsuit. He arranged for 1.5 hour test which showed care of my car. Besides my regular checkup, he followed up on postcard I had regarding battery lawsuit. He arranged for 1.5 hour test which showed it was defective, and arranged for me to receive a new one. So thankful and grateful! He also made sure I got a car wash. More

Best service I have received at any dealership. Dominic is the best service agent I've ever met. They always take care of my car and make me feel comfortable. Yay! Dominic is the best service agent I've ever met. They always take care of my car and make me feel comfortable. Yay! More

I have been a customer at Wilde Subaru since 2016 and have always received great service in a timely manner. When I’ve had questions or concerns, they’ve been immediately addressed. I’m grateful that the have always received great service in a timely manner. When I’ve had questions or concerns, they’ve been immediately addressed. I’m grateful that the service department has a staff that are well prepared technically, and are 100% committed to great customer service. More

I have all the work done on my car here. Honest, efficient, and customer focused. I appreciate the excellent service. Honest, efficient, and customer focused. I appreciate the excellent service. More

The service staff is wonderful. My car was returned with requested work completed and the car washed. My car was returned with requested work completed and the car washed. More

Easy to get in and out. They were really busy; not the easiest to make an appointment, but they did great with the service. They were really busy; not the easiest to make an appointment, but they did great with the service. More

Team did a great job servicing a recall and routine maintenance on my vehicle. My only suggestion for next time is to clearly provide an estimate of the time needed to complete the repairs ahead of th maintenance on my vehicle. My only suggestion for next time is to clearly provide an estimate of the time needed to complete the repairs ahead of the appointment. While the estimate of the time I was given the day of the appointment was very accurate by the service team member who helped me (nice job!). The time it took for the work was not within my expectations given earlier communication from the dealership. More

Stu in the Subaru maintenance does a great job taking care of customers and keeping them up to date with their car needs. care of customers and keeping them up to date with their car needs. More