Wilde Subaru - Service Center

Easy to get in and out. They were really busy; not the easiest to make an appointment, but they did great with the service. They were really busy; not the easiest to make an appointment, but they did great with the service. More

Team did a great job servicing a recall and routine maintenance on my vehicle. My only suggestion for next time is to clearly provide an estimate of the time needed to complete the repairs ahead of th maintenance on my vehicle. My only suggestion for next time is to clearly provide an estimate of the time needed to complete the repairs ahead of the appointment. While the estimate of the time I was given the day of the appointment was very accurate by the service team member who helped me (nice job!). The time it took for the work was not within my expectations given earlier communication from the dealership. More

Stu in the Subaru maintenance does a great job taking care of customers and keeping them up to date with their car needs. care of customers and keeping them up to date with their car needs. More

My service rep was Bruce. He patiently answered my questions and assisted me in planning my car's future service. He did a great job of keeping me poste waited for my car. Com He patiently answered my questions and assisted me in planning my car's future service. He did a great job of keeping me poste waited for my car. Completion time was earlier than expected. Getting my 2015 Forester in shape to hand down to my granddaughter. My next vehicle will be from Wilde. Love Wilde. More

Ever part of today's service appt on my Outback is the stuff of customer success! Mike dialed it in at every turn - in and out when I dropped my car off, status messages along the way, notification when stuff of customer success! Mike dialed it in at every turn - in and out when I dropped my car off, status messages along the way, notification when it is done. These should all happen without much fanfare, but all too often it is the simple steps that are missed. And those matter. Mike nailed it all day today - well done and thank you! More

Got in right the next day for oil change. Service was great, friendly and helpful staff. Adding a confirmation email after we make an appointment would be helpful. Service was great, friendly and helpful staff. Adding a confirmation email after we make an appointment would be helpful. More

On Nov 27, 2021, I received an email reminding me that it was time to schedule maintenance for my 2020 Subaru Outback, VIN 4S4BTACC5L3162717. I made an online appointment right away for an oil change on Jan was time to schedule maintenance for my 2020 Subaru Outback, VIN 4S4BTACC5L3162717. I made an online appointment right away for an oil change on January 8, 2022, at 11:30AM. I arrived Jan 8 at 11:30AM and was greeted by a service person named Joel. He asked what I came in for and I said I made an appointment for an oil change. I added that I would like my headlights checked as they seemed to be aimed too high. I further said I have been receiving high beam flashes from oncoming motorists and that my wife complained that my headlights blinded her when I was following behind her car. Joel immediately told me that my headlights automatically adjusted and that when I go around corners my headlights also turn. I told him that I didn’t think so. Joel then said that he wasn’t sure if that adjustment could be made this visit and that he would consult another service person. That person (I did not catch his name) concurred with Joel that a headlight adjustment could not be done on this visit and that I would have to make an appointment specifically to have the headlights checked. Then that person opened the hood of my car and said something about an “easy adjustment”. He looked around and finally closed the hood. That person then told Joel to “write it up” in case the headlights could checked on this visit. 11:40 AM - Joel and I walked to his desk at which time Joel informed me that it could take up to two hours to have the oil change completed due to covid issues. He added that “if you had come in off the street would be 4 hours”. I signed the paperwork and went into the waiting area and had a seat. 2:02 PM, two and a half hours later, Joel walked past where I was seated in the waiting area without a word. I called to him and said that he had said “up to two hours” and it was now two and a half hours. He replied, “I know”. I asked him to get me an update and he said he would. 3:00 PM – Joel came into the waiting area and looked at me and said, “You are still here?” I agreed with him and reminded him that it has been an hour since he said he would get me an update about the status of my car. He asked what kind of car I had, and I replied “a 2020 silver Subaru Outback. He nodded, walked off. 3:25 PM – Joel returned and handed me a sticky note. He explained it was for a free detailing, of my car, for having to wait 4 hours for an oil change. He walked off again. 3:30 PM – Joel returned informing me that my car was being started on now. I asked that my car be returned to me, right away, as I could wait no longer. He managed to have my car up front in a matter of minutes, handed me the fob and my coupon. That ended my attempt to have my car serviced today. I found Joel to be lacking in customer service skills, unable to perform his job in a manner consistent with those of service personnel I experienced during previous visits to your service department. I find it unacceptable that he could not keep me updated as to the status of my car during this notably unusual visit. More

Beware of the Maintenance Packages. Long time Beware of the Maintenance Packages. Long time Wilde customer. I have purchased several vehicle through Wilde and have always kept up with ma Beware of the Maintenance Packages. Long time Wilde customer. I have purchased several vehicle through Wilde and have always kept up with maintenance. Have been happy with service in the past. Last year I had a oil change done. I was told I would need tires in the near future and recommended to have the 30,000 mile maintenance performed, other than that every thing looked good. Due to the pandemic this past year I worked from home and only put on 1000 miles. Called in March to schedule maintenance and have the Subaru recall performed. Received a email confirming the date. A few days prior my appointment was changed without my knowledge. Called Service to inform them that I received a email confirming the date. I was told the appointment was never scheduled though they would fit me in. Brought my car in and provided a business card with a service consultant to contact if I had any questions. During my recommended maintenance I was informed by a new service consultant that my rear brake pads and rotors had very little life left. They were unable to resurface the rotors due to their condition. . I didn't question the consultant and decided to have the brakes done. Received my car later that day, could honestly not tell any difference with the 30,000 mile maintenance that was performed. During my appointment, the service department performed the recall. Service department attached the wrong part. I was told the part that was for California only. What? I was told I would have to bring in the car and they would attach the right part. Had several questions and called the Service Manger who never returned my calls. So much for Customer Satisfaction their being number 1 goal . Have recommended a fair amount of people to Wilde in the past who purchased vehicles. I have warned them regarding my experience. More

I am extremely disappointed with my experience here. I took my car out of state for service while on vacation and was alerted that I was missing my cabin air filter completely and that my drain plug had took my car out of state for service while on vacation and was alerted that I was missing my cabin air filter completely and that my drain plug had sustained damage from being over torqued. It doubled my cost for an oil change but I was happy that they were able to correct these issues. I left a short google review and called the service manager Kevin. He returned my call the next day only to explain that “it happens”, his guys forget to put in the air filters and that they would Reimburse me for the part. However he kept emphasizing that he was only doing it because I was “such a great customer”. Not because they had screwed up and not given me a part I had paid for previously. He hammered this point about 12 times in this 15 minute phone call, that I was only being worked with because I was a “great customer”. I have bought two Subaru’s and exclusive services them through Wilde. However, when I brought up the drain plug he became defensive and cut me off to say they weren’t accepting responsibility for that. I stated it was fine I had the bolt I could bring it in to show them no problem. He then proceeded to tell me how they get this complaint all the time when people go out of state and it used to be a problem back in 2009 when he first started working there but since then they had bought Honda torque wrenches and set them specifically. Now I did not have time for the condescending explanation that continued for about 8 minutes and I know what a torque wrench is. I tried to get off the phone and he continued to talk when he finally finished I said it’s fine I can bring you the plug. He stated that he would like to see it and I wished him a good day and that I would contact them when I was back, he grumbled and hung up the phone. This whole interaction had left a poor taste in my mouth and I had originally left a google review before Kevin had responded to me. On this Pete Erkilla has left a number and asked me to contact him. I went back and fourth but eventually decided to give him a ring based on how the conversation with Kevin went, it’s been two weeks and he has not reached back out. I left him a message because he was out of office, I was kind and straightforward in leaving the message. Overall I would recommend servicing your Subaru somewhere else, and maybe just avoiding Wilde as a whole. The service department seems very relaxed with the fact that these mistakes happen what sounds like pretty frequently. To me it’s not ok and the customer service was even poorer. Save your money for someone who cares about your vehicle and their customers. More