I got a flat on my way home. I have no spare and, had my car towed to a dealer I have a tire warranty that I purchased through the dealer and, after speaking with the warranty people, I was informed that if I took it to a dealer they would pay them directly. Wilkins took a full week to get my car back to me. I was told my tire would be in on Wednesday and, come Wednesday... I was told that it would be in Thursday. I was told that I was to pay for the tire upfront, when that was not the case. They just needed to set up a W9 to receive direct payment from the company they sell these tire/wheel warranties through. It shocked me that this wasnt already set up, as I bought the warranty from a Buick dealer.
The gentleman that I was working with went on vacation when they had my car, so... I called for updates several times with no response. And, finally when my car was done... they essentially held my vehicle hostage until they received payment from the companycompany- although they knew the payment was coming, it delayed because of their failure to send a W9 and, inform the company of how they'd prefer to receive payment. My request for a loaner car was also denied. I asked if I could just pick up my vehicle, since they knew payment was coming but delayed at their fault, Iwas told n. Although, when I requested to speak to a manager about a loaner car, since payment was delayed at no fault of my own... I was told just come get my car.
Howecer, Jessica was very helpful.