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i.g. Burton Buick GMC of Glen Burnie

Glen Burnie, MD

Overview
Employees
Reviews
Vehicles
4.6
485 Reviews
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6913 Ritchie Highway

Glen Burnie, MD

21061

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Showing 485 reviews

October 06, 2026

Fine representative from dealership, but finance person treated us like first time buyers. Bought a truck 2 weeks ago and it is already in the shop. More

by Carl.restoff.jr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jerry Clark
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 06, 2026 -

i.g. Burton Buick GMC of Glen Burnie responded

Thank you for sharing your feedback, Carl. We are sorry to hear this about your truck, and we apologize for the inconvenience. Please feel free to reach out if you'd like additional support. - The Team at i.g. Burton Buick GMC of Glen Burnie - (410) 202-8134

August 25, 2026

Worst oil change I EVER HAD GOING TO AA DEALERSHIP! Took over an hour half! More

by larrybevd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jerry Clark
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 25, 2026 -

i.g. Burton Buick GMC of Glen Burnie responded

We're sorry your oil change took longer than expected, Larry. Our team works to ensure every customer gets back on the road efficiently, and we will consider your feedback as we continually work to improve. If there's anything else we can do to assist you, please give us a call. - The Team at i.g. Burton Buick GMC of Glen Burnie - (410) 202-8134

August 19, 2026

Kevin, Sandy, Brennan, and Bob were a pleasure to work with. Great service department!! Everything went well More

by tonykirby1982
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 19, 2026 -

i.g. Burton Buick GMC of Glen Burnie responded

We're glad you had such a positive experience with our team! Thank you from all of us at i.g. Burton Buick GMC of Glen Burnie!

August 12, 2026

Thank you for the high-quality customer service. I was looking for more of a discount as a long More

by Me
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin (service Advisor)
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Aug 12, 2026 -

i.g. Burton Buick GMC of Glen Burnie responded

Here at i.g. Burton Buick GMC of Glen Burnie, we are always thankful for positive feedback from our customers. Thank you for your kind words!

July 29, 2026

Great experience at I. G. Burton service! Sandy and the technician Rob helped me solve a suspension problem on my Buick Regal. Scheduling was easy and everything went smooth More

by bbren21042
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandy, Rob
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Jul 29, 2026 -

i.g. Burton Buick GMC of Glen Burnie responded

Thank you for sharing your experience with Sandy and Rob! We’re glad everything went smoothly, and we look forward to serving you again at i.g. Burton Buick GMC of Glen Burnie. Safe travels!

March 14, 2026

I'm glad I changed dealerships. I have taken my 2025 Enclave in for service 2 times now and both time it was a great experience. Sandy (my advisor) happily checked me in and notifie More

by Irish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandy
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Mar 14, 2026 -

i.g. Burton Buick GMC of Glen Burnie responded

Thank you for your wonderful review, Irish! We’re thrilled to hear that you had such a positive experience with your 2025 Buick Enclave and that Sandy provided excellent service during your visits. Keeping your vehicle in top shape and ensuring you are satisfied is our priority at i.g. Burton Buick GMC of Glen Burnie. We appreciate your trust in us and look forward to seeing you again for your future service needs! Sincerely, the Team at i.g. Burton Buick GMC of Glen Burnie

January 24, 2026

Maybe picking a holiday to get an oil change & tire rotation was a bad idea on my part even with a scheduled appointment. Did not realize it would take 5 hours to complete. However Brennan my service g More

by manuel0044
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brennan
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Jan 25, 2026 -

i.g. Burton Buick GMC of Glen Burnie responded

Thank you for sharing your experience with us, Manuel. We appreciate your understanding regarding the wait time during the holiday, and we want to thank you for your patience. We're glad to hear that Brennan provided you with great service during your visit. Your feedback is valuable, and we encourage you to contact i.g. Burton Buick GMC of Glen Burnie for any future needs. We hope to see you again soon. Sincerely, the Team at i.g. Burton Buick GMC of Glen Burnie

January 09, 2026

Outstanding customer service. Sandy in Service went above and beyond.I would recommend this service to anyone, Many thanks, Sandy. More

by SHARON.PAULEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandy Greenstein
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Jan 09, 2026 -

i.g. Burton Buick GMC of Glen Burnie responded

Thank you for your wonderful review, Sharon! We are happy to hear that Sandy provided you with outstanding customer service at i.g. Burton Buick GMC of Glen Burnie. Your recommendation means a lot to us. We look forward to serving you again in the future! Sincerely, the Team at i.g. Burton Buick GMC of Glen Burnie

November 29, 2025

Awesome , very helpful j, understanding and explanation everything you need to know about the financial. More

by patrica.roary85
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dewayne
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Nov 29, 2025 -

i.g. Burton Buick GMC of Glen Burnie responded

Thank you for your wonderful review, Patrica! We're thrilled to hear that you found our team at i.g. Burton Buick GMC of Glen Burnie helpful and informative regarding the financial aspects of your experience. We strive to provide clear explanations and support to all our customers. We look forward to assisting you again in the future! Sincerely, the Team at i.g. Burton Buick GMC of Glen Burnie

November 05, 2025

Looked into my file to find my warranty information called them and saved me two hundred dollars. Went above and beyond to help me that day More

by Dnapieralski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandy
Print
Nov 05, 2025 -

i.g. Burton Buick GMC of Glen Burnie responded

Thank you for your thoughtful and encouraging review! We're pleased to hear that our team at i.g. Burton Buick GMC of Glen Burnie was able to assist you and save you money on your warranty. We always strive to go above and beyond for our customers. Your feedback means a great deal to us, and we look forward to serving you again in the future! Sincerely, the Team at i.g. Burton Buick GMC of Glen Burnie

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