Williams Buick GMC

Dishonest Sales Team This dealership should be investigated for fraud. I am about to file a complaint with the State AG. The dealer posted a price on its website and then This dealership should be investigated for fraud. I am about to file a complaint with the State AG. The dealer posted a price on its website and then turned around once I got to the dealership increased the price. Additionally, once I had a signed contract and took ownership of the vehicle, two weeks later the dealership contacted me asking for additional money to payoff my old vehicle. When the dealership finally made payment for my old vehicle, the payment was late. I provided the dealership with a 14-day payoff amount that was verified the day the sale was finalized and the dealership made payment 11 days after the payment was due. This caused me to accrue interest and it affected my credit. The dealership never attempted to rectify the problem. It was their fault payment was late to my leinholder and they are not taking responsibility for their mistake. It was a mistake doing business with this dealership and I will pursue every avenue to seek justice for the undue stress this dealership caused my family and I. Better Business Bureau is the next stop on my contact list. There are currently 15 complaints against this dealership on the Better Business Bureau website. So I advise any consumer to proceed with caution when looking to do business with Williams Buick GMC. Lastly, the dealership delayed in submitting the vehicle registration paperwork. Thus, forcing me to submit a complaint to the North Carolina Division of Motor Vehicles. If a business operates in this manner and fails to make things right with the customer, the businesss should have their license revoked. The saddest thing about this entire situation is that the dealership still has not taken responsibility for their actions. It is the dealerships responsibility to verify payoff information at the time of sale, not 2 weeks later. Nonetheless, the dealership was paid on time for the new vehicle and yet they decided not to submit the vehicle registration paperwork, with intentions of causing legal problems for me. It would have been understandable for the dealership to payoff the entire balance of my previous vehicle, then ask for reimbursement for any overpayment. However, the dealership willfully paid the shortage amount leaving me responsible for paying the remaining balance to the leinholder, which I paid. This whole experience has been nothing but miserable and I will never do business with this dealership again. More

GMC Acadia Great no hassle sales experience and service has been super easy and well managed each time we have been there for any reason, big or small Great no hassle sales experience and service has been super easy and well managed each time we have been there for any reason, big or small More

Great service! Kevin Dawkins and Larry Atteberry ae the very best. Service way beyond the call of duty! I recommend them highly - they are dedicated to helping the Kevin Dawkins and Larry Atteberry ae the very best. Service way beyond the call of duty! I recommend them highly - they are dedicated to helping the customer! More

service team Always courteous and thorough. I never hesitate to contact the service team . Have always been efficient with my time and careful to cover all service Always courteous and thorough. I never hesitate to contact the service team . Have always been efficient with my time and careful to cover all services More

Great customer service department Being completely honest when i first went i left to go else where because i felt like i was being thrown complete bs but Jalisa one of the customers r Being completely honest when i first went i left to go else where because i felt like i was being thrown complete bs but Jalisa one of the customers reps talked me back into coming back in (only reason they getting a 4 star) and i was able to get a nicer car than the first one i saw. Aisha was very nice as well recommended her to my friends who are also looking More

Helped me out after the Service Department had closed Thank you to the team at Williams Buick who helped me out after the Service Department had closed. My steering wheel had locked and I could not get t Thank you to the team at Williams Buick who helped me out after the Service Department had closed. My steering wheel had locked and I could not get the key out of the ignition. Not knowing what to do, I realized the dealership was still open and drove there to see if anyone there could help. Two different employees tried to get the steering wheel unlocked but were not successful. Fortunately, they helped me out with a loaner and locked my car up in the service bay until it could be looked at the next morning. Thanks to Justin and his Team for rescuing me!! More

Awesome car buying experience!! Aisha Campbell went above and beyond to make this one of the best car buying experience I have ever had.She took the time to make sure that I found th Aisha Campbell went above and beyond to make this one of the best car buying experience I have ever had.She took the time to make sure that I found the car I love..To and one looking to buy a new or used car go see Aisha Campbell at WILLIAMS Buick GMC -South Blvd.. Thanks for making my day!!! Ericka C More

Professionalism, and Curtesty Excellent experience with salesman. Unfortunately had to wait an hour to sign papers with Finance Associate. Ours was a Cash Deal and having just one Excellent experience with salesman. Unfortunately had to wait an hour to sign papers with Finance Associate. Ours was a Cash Deal and having just one individual handling NC requirements, at a time of a year end sale, took away from our, up to that point, a very favorable impression of dealership. More

Job well done! Brought, car in for oil change and to service the suspension. Called me back in regards to other service intervals. Their pricing is good and the serv Brought, car in for oil change and to service the suspension. Called me back in regards to other service intervals. Their pricing is good and the service is excellent! More

They have great deals The whole sales team was great the selection was great they beat everyone’s prices Mac was a great to work with he new his products The whole sales team was great the selection was great they beat everyone’s prices Mac was a great to work with he new his products More