Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Williams Buick GMC
Charlotte, NC
346 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 346 reviews
November 08, 2017
Friendly service Dealership is close to my house. I usually take the car and wait. Usually for oil change and tire rotation. Only time I had a bigger problem they d Dealership is close to my house. I usually take the car and wait. Usually for oil change and tire rotation. Only time I had a bigger problem they diagnosed condensation getting into the fuel line and repairs were covered under warranty. More
by jdraw
Employees Worked With
Ronald Taylor
Helpful November 07, 2017
Service / 4WheelParts Justin and Ronnie were awesome in helping me get some things fixed on my Sierra dealing with parts from 4Wheel parts. Justin was able to make somethin Justin and Ronnie were awesome in helping me get some things fixed on my Sierra dealing with parts from 4Wheel parts. Justin was able to make something happen with that vendor that I had repeatedly not been able to achieve. Very appreciative of the support and communication from both Ronnie and Justin. Thanks guys!! More
by JKlinger
Employees Worked With
Ronnie from Service, Justin Nash
November 06, 2017
"The Bestest" I came in, was greeted promptly by Mr. Hunter. Very polite young man, anyway i let him know exactly what i was trying to do and didn't want to waste I came in, was greeted promptly by Mr. Hunter. Very polite young man, anyway i let him know exactly what i was trying to do and didn't want to waste either of our time. He smiled said great i appreciate that and i try to do the same we will let you know if we can and if not what we are able to do and you can decided from there. came back within a $1500 of my price but backed up their numbers between everyone speaking and checking on me Justin, Aaron, and random employee's then Derwins warm personality. We agreed to a car deal i was in and out with trading my vehicle in under an hour and a half. Best car buying experience i've ever had. Thanks Derwin, Justin, Aaron and Williams Buick GMC your guys rock!!. More
by 1ballsieMfcka
Employees Worked With
Derwin Hunter
November 05, 2017
Great experience ! Jessica was very helpful and made the transaction fast and smooth. All of the staff was very friendly as well. Would suggest Williams and Jessica ! Jessica was very helpful and made the transaction fast and smooth. All of the staff was very friendly as well. Would suggest Williams and Jessica to anyone. More
by Boughtatruck
Employees Worked With
Jessica Porta
November 04, 2017
Service Visit for wheel balancing Service was timely and employees were friendly . Still some vibration in rear tires? Reason for visit was front and rear wheel vibration for this new Service was timely and employees were friendly . Still some vibration in rear tires? Reason for visit was front and rear wheel vibration for this new Enclave More
by Nick Honko
Employees Worked With
Gene Simmons
November 04, 2017
The customer service was excellent I appreciate everything Great service .........I just purchased it and the customer service has me talking to all of my friends and family anout it .The truck runs and drives Great service .........I just purchased it and the customer service has me talking to all of my friends and family anout it .The truck runs and drives extremely well I will be returning as soon as possible to purchase another vehicle and for service in about 2 to 3 months More
by James White II
Employees Worked With
Aaron Springer, Lori Turner, Larry Atteberry
November 03, 2017
The salesman was very professional and helpful Hatcher Williams was our sales person and he was very professional and knowledgeable.. he went above and beyond to sell us a car and was very friendl Hatcher Williams was our sales person and he was very professional and knowledgeable.. he went above and beyond to sell us a car and was very friendly. More
by Lshoda
Employees Worked With
Hatcher Williams, Gus Ghannam
November 03, 2017
Service Good service and quick turn around while I wait for the car to be serviced Good waiting room while car is being service. One problem was not fixed Good service and quick turn around while I wait for the car to be serviced Good waiting room while car is being service. One problem was not fixed but was told to come back if light come on again More
by Ernest
Employees Worked With
Ronald Taylor, Larry Atteberry
November 02, 2017
it was ok for the least part The experience was good in the beginning. I was greeted by a friendly saleswoman. She was happy to help me with the cars I saw online and to test driv The experience was good in the beginning. I was greeted by a friendly saleswoman. She was happy to help me with the cars I saw online and to test drive them. The part i wasn't happy about was the part when it came to actually purchasing the car. I felt like There was time wasted. i was waiting hours to get the process done. She indicated that I was waiting on someone. Which seemed like he was not in the building at the moment. I still dont understand why the process took so long. i was ready to sign papers and buy this car but, i was waiting on someone. you all dont have more than one person to do this last process i needed to go thru? i started at this dealership around 1pm and finally left after 8pm. 7 hours? i had cash in hand too. Then the next day im waiting for hours for the call that my car is ready to be picked up. my car should have been first in line to get ready for me for that day. i was expecting a call that morning to come and get my car. I didn't get a call till around 4pm that i can come and pick it up. then i finally get there and im handed the keys but, im expected to find the car on the lot by myself. no one helped me find my car i just purchased from you all. i wasn't pointed in any direction where my car is parked. seriously? felt like you all gotten my money and you all were done with me and my business. and why wasn't a car fax report put in the papers that i was given? and im not happy about after looking under the car it looks like there was damage to what looks like a plastic air director piece is damaged. im assuming as a car dealership you all inspect your cars fully when you get them. why couldn't this be replaced before selling? More
by Ryan
Employees Worked With
alisa cambell
November 02, 2017
Very professional, smooth transactions Your associate, Dom Lariccia, was very accommodating in helping to determine how our handicap equipment - wheelchair, walker, etc fit in car. His hel Your associate, Dom Lariccia, was very accommodating in helping to determine how our handicap equipment - wheelchair, walker, etc fit in car. His help much appreciated More
by Traveling SrBucks
Employees Worked With
Jeremiah, Finance Dept, Dominic Lariccia
